Home Cinema Center Reviews 

I thought that I ordered mu granddaughters bedroom set as individual pieces because I needed 2 night stands and didn't need a dresser mirror. Wjen my order came th we re was only 1 night stand and a dresser mirror. So they next day I text then and my response was " well thats what you ordered!" I responded and said I would have never purchased a mirror, I have no use for one. Her response was the same. I finally found a phone number for them and so I called. I explained my situation to the man on the other end of the phone and his response was even more shocking. He said she was right and they "Don't make mistakes!" I was so taken back with his response that I said " your tellong me your perfect? And he said yes! Than after going back and forth for a few mimutes, it finally came out that you can only order bedroom suites, not individually. At no time did either one ask me how to make it right? I own a business and this is not the way to treat your customers because negative feedback is like a terminal illness, it will eat you alive!

I was looking for a bedroom set and didn't have much luck with the local stores. Found what I wanted online and had it at my house in less than 2 weeks. Very happy with the store responsiveness and speed of delivery. Is

HCC did a great job answering all of my questions, communicating shipping info, and delivering a beautiful bedroom set to my new home. Great shopping experience and would do business with again.

Great delivery and knowledgeable assembly people!

Very impressed with the speed and efficiency of this company. I ordered a ornate living room set and it was delivered in less than 2 weeks across country. Arrived perfect and it's even more beautiful in person. We are anxious to order some matching pieces soon.

Bad customer service. I received TWO broken statues and the return process is HELL. They do NOT send for the packages. You will be responsible for shipping and it's not cheap! I am stuck with two broken statues and speaking with someone is impossible. You can only email and they will get back to you if you are lucky. Think twice. I feel like I got taken.

I placed an order for a loveseat. After 2 weeks of no communication, I called and spoke with an agent who said I needed to send an email to get a status on the order. I sent an email, but no response. I called again, and the same rep answered. He said I would hear back "soon". I asked when, "maybe next week". These folks have no idea what customer service is. I can't speak to the quality of the product as I've not received it. It's going on 3 weeks since I placed the order, and I'm going on vacation. So I need to have an idea of when I can anticipate the delivery.

So I purchased a Buffet and Hutch from Home Center Cinema yet to be delivered. After paying 3+ grand plus shipping and handling. What's crazy is that I called before purchasing to make sure the product was available. A man picked up and confirmed twice that they had it in stock. Fast forward one month later. I hear nothing about shipping or delivery. Then I call, a very rude man picked up the phone and was short with me and said I should send an email, I said I did and there was no reply. He then proceeded to say I should wait for them to reply. I mentioned but I'm on the phone with you now, he repeated what he said and was done with the call. I hear back days later only for them to ask me to pay an additional $487.45 for shipping. I emailed back that I already paid the shipping and handling that was paid in my order $179.99. Then they emailed me back that shipping charges to me is now $789.34!!! What's going on here, am I being scammed???

This is a scam company. Ordered a Brayton media file cabinet when on sale and with advertised delivery time of 10 days. Without any notification like advertised that payment takes three days to process and numerous calls to get update to no avail due to no one answering finally got someone who directed me to email and did so some two weeks after purchase. Emailed but due to sale long being past and never actually having product in stock was told not expected in stock for at least 45 days and so was issued a non-requested refund, probably because now product is hundreds of dollars more. Waste of time and now have to wait for refund process before addressing office needs.

Do not purchase from this company. While the sales process is smooth and delivery is acceptable, the after-sales support is absolutely terrible. They require you to email for assistance, and their phone number is strictly for sales. If you try to raise concerns about their lack of email support, they will hang up on you.

After months of being given the runaround, I called again, only to be told—yet again—to email support, as if I hadn’t already tried that three times without any response. Their support team is completely unresponsive. I eventually had to troubleshoot the issue with our electric recliner on my own and discovered I could fix it with a $10 replacement power supply.

Had I known the problem was this simple, I wouldn’t have wasted over six months emailing their so-called support team to no avail. I didn’t even expect them to fix the issue for me; I just needed guidance on what part to order and was more than willing to pay for it. I explained all of this in my emails, but they never bothered to reply.

This company has the worst customer service I’ve ever experienced, and I cannot recommend them to anyone. Even if you're tempted by lower prices, the lack of support makes it absolutely not worth it. Save yourself the frustration and choose a more reliable company.

Purchased the three-year extended warranty for $500.00 for a sectional sofa. A recliner stopped working after one year and I have not been able to get it fixed by HCC. It's been well over a year since I first contacted them for repair. You can only reach the service center through email as the main (and only number) is for sales calls only. I have sent many emails requesting service and repair, but HCC has not contacted me about the problem in over a year. The person who answers the phone is rude and dismissive to customers and obviously does not care about any issues you may have with the products they sell.

I bought a chair and saw that the order was no longer found in my account. When I saw that I contacted customer service to ask about my order. The guy said "if you have any questions you have to email customer service" and then hung up the phone in my face. It was after that I decided to go look at reviews, and here I am telling you the same exact story. Awful customer service, and I cancelled my order since it doesn't show up in my account anyway...

I was able to find the exact Liberty Bedroom set with dresser and mirror I needed at a great price and a good offer on white glove delivery. Mary was responsive to my questions and communicated before, during and after delivery to ensure a smooth delivery process. Furniture set was even nicer in person and we are very happy with our decision.

Everybody that I dealt with at HCC during my purchase was wonderful. They upgraded my order last minute and gave me a great price.i
will definitely recommend this site to friends and family for a great purchase experience.

The furniture arrived in record time and was even nicer than I saw online, You just cannot get a great feel for the craftsmanship that goes into some of the pieces, Very Beautiful! Thank you.

Great Shopping Experience..
I am very pleased with my purchase of the Magnolia Manor Table set. The price was better than any other seller, and the ordering process was seamless.
I did have contact with customer service regarding shipping because I hadn’t received any shipping information, but the packages arrived the following
day. Amanda was very helpful and considerate and I appreciated her time. Thank you for a beautiful piece of furniture! I will definitely recommend
your store to family and friends!

Don't buy from this company. They took over $6000 from my account and then said we didn't order anything and hung up on us. Our bank gave us back our money.

As others have mentioned, it's probably a great company if everything goes great. If you need to reach the company for any reason don't expect a response. The one time I did reach someone on the phone I was told I needed to send an email to get an update on my order. I had emailed a couple days earlier with no response. When I asked to speak with a manager I was told that is not necessary and was hung up on. After several more emails I have yet to receive a response, but it does appear they canceled my order. It's funny if you read their "about company" it states they have friendly staff. We must have a different idea of friendly.

Horrible customer service. Probably ok company if everything goes perfect. Good value on furniture. Horrible customer service.
Ordered $2200 living room set. Couch came damaged. Shipper and I both took pictures to document. Called HCC - they said there was nothing they could do - and was extremely rude while telling me.
In the process of getting my credit card to reverse charges as everything was so well documented.

I received a whole set of home entertainment center. One piece has a big split gap in wood. One has two bad scratches. I emailed a couple times and and left message and no response at all.

company sent me my bar with multiple things broken. I followed all of the procedures on their website to do a return/get replacement parts. They ignored all my emails and phone calls. It was only once I put in a dispute with my CC company that I got a response. CC company says I am in the right BTW. Now "Donna" (who is actually just the same guy you get when you call - he is just pretending to be different people) is saying they are filing a police report and taking me to court in South Carolina. Donna or whoever runs this place ship you broken crap and then put out fake legal threats to intimidate you into keeping it. Their "return/damage policy" isn't real. DO NOT BUY FROM THEM. Oh, and a CC dispute really doesn't do much - the CC agrees with me and I will get my money back since "donna" doesn't respond to the disputes, but who knows - maybe ill be getting sued. This place should be shut down - what a scam.