Home Coffee Machines Ltd Reviews 

127
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast delivery, secure packaging, and reliable replacement parts that keep their espresso machines running smoothly every day. Buyers frequently mention that the knowledgeable staff provides prompt, professional support, offering honest guidance and thorough follow-ups both before and after purchases. Some reviewers were not happy with the assistance received, noting that post-sale support requests were completely ignored and staff members were unhelpful when trying to resolve problems. A few consumers also encountered a total lack of ownership from customer service when attempting to address shipping or operational complaints.

What people talk about most

Product

Clients share positive opinions on product quality, noting that equipment works perfectly and replacement... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting incredibly fast... See more

Service

People report positive experiences with service, frequently highlighting fast delivery of necessary parts and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the quick communication,... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising dedicated team members for providing fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I won’t lie — at first I thought it was a scam because I received only the power cable and no coffee machine. However, after a few phone calls, the customer service team was extremely helpful. The... See more

Rated 5 out of 5 stars

I’m based in Singapore so I was a little worried about ordering parts from across the globe at first, however the experience was 10/10. Thanks Ciaran for reaching out and communicating clearly on deli... See more

Rated 5 out of 5 stars

5 Star service , got the new milk sensor quickly from them , replaced the part . Back drinking Coffee again , good video on their website to show how to replace the milk sensor , it seems like a bad... See more

Rated 5 out of 5 stars

These guys will go above and beyond if your coffee machine needs repair. My machine needed repair and that's what I got. 5 star customer service and expertise. I know I'll have peace of mind in case... See more


Company details

  1. Coffee machine supplier

Written by the company

Home Coffee Machines is what we specialize in. Some of the brands we work with are Rancilio, Profitec, ECM and Ceado. We believe that products should be serviceable and last!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

127 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(127)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

Sage - Milk Sensor Replacement

5 Star service , got the new milk sensor quickly from them , replaced the part . Back drinking Coffee again , good video on their website to show how to replace the milk sensor , it seems like a bad machine design - Sage , that milk sensor can lock the machine down , once they is a issue with it .

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Great company, great support

Ciaran gave me great advice and listened to what I wanted from an espresso machine. He reassured me that the after sales support would be there. Even though I am a relative novice, he gave me good and honest guidance on the machine and grinder that I should invest in. I now have the Lelit Bianca, and my family and I are having a brilliant time tweaking aspects of puc preparation and all the rest of it. I recommend Home Coffee Machines highly because I will be in contact with them for years to come.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Irish retailer with competitive pricing and exceptional support

I purchased a Lelit Elizabeth coffee machine and a Eureka grinder. One of the reasons I chose them is because they also service and repair machines. You can see as well from their stock that they only sell well made and repairable equipment, and are competitively priced.

It's my second coffee machine - after 4 years with a Sage Barista which was, once it started having issues, was a pain to repair.

Their support is really good. I had a minor issue with the machine after a year of quite regular use that required a replacement ptfe tube. The repair needed was easy to DIY and home coffee machines were happy to send me out the needed tube. Had it needed a more involved fix though I am confident they would have been able to take the machine and get it back up and running for me.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Great replacement part

Great replacement part, worked right away with no issues. Easy install with very easy to follow instructions on the website. Thanks!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely delighted with my purchase…

Absolutely delighted with my purchase of the ECM Mechanika VI Slim from Home Coffee Machines. From browsing to delivery the whole experience was seamless. The machine arrived extremely well packaged and in perfect condition. A special mention to Angel who followed up after delivery to make sure I was happy with everything — that kind of personal after-sales care is rare and really appreciated. As someone upgrading from a consumer machine to a proper prosumer setup for the first time, it was reassuring to buy from a specialist Irish dealer who genuinely knows their product. Fast delivery, great communication, and the peace of mind of having local Irish support and warranty backing for a machine I plan to keep for 15+ years. Would recommend without hesitation to anyone serious about their home espresso setup.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

So convient for parts, incredible delivery

My rancilio Silvia heating element blew on a Monday morning and I received the parts the very next day and repaired it that night. Also have almost every part you could want for rancilio Silvias and the other brands they stock. Incredible experience.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Espresso Machine and Grinder

Very happy with my espresso machine and grinder and would highly recommend this company to anyone looking for solid, high-quality equipment for long-term use. Delivery was very fast, and the customer service was friendly, helpful, and professional throughout. They also took the time to help me find the right machine for my needs, which I really appreciated.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service and products

Ordered coffee beans from this company multiple times now, and their service and products are truly excellent so far. Delivery to the UK is very fast, usually within 2-3 days from purchase.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Zero hassle

Zero hassle - ordered it and the next day it was posted and then just needed for An Post to deliver it:)

Also got a lovely follow up email afterwards to see if all was ok.

Very happy with the experience!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend Home Coffee…

I couldn’t recommend Home Coffee Machines more highly. I regularly purchase from them to maintain my Gaggia Classic machine. Great communications and responses to emails… very good prices and super quick delivery. Thanks again.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

First-Time Purchase (honest review)

Communication with shop is professional, respectful, polite, informative, and honest.

Product is exactly as described (new, original OEM part, high quality)

Pricing is excellent. Highly competitive and one of, if not the best, price at the time of purchase.

Shipping was quick. No damage to burrs purchased. Courier updates were accurate

Overall, an excellent first-time purchase. Would highly recommend.

Thank you!

2 April 2026
Unprompted review

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