Home Coffee Machines Ltd Reviews 

127
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast delivery, secure packaging, and reliable replacement parts that keep their espresso machines running smoothly every day. Buyers frequently mention that the knowledgeable staff provides prompt, professional support, offering honest guidance and thorough follow-ups both before and after purchases. Some reviewers were not happy with the assistance received, noting that post-sale support requests were completely ignored and staff members were unhelpful when trying to resolve problems. A few consumers also encountered a total lack of ownership from customer service when attempting to address shipping or operational complaints.

What people talk about most

Product

Clients share positive opinions on product quality, noting that equipment works perfectly and replacement... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting incredibly fast... See more

Service

People report positive experiences with service, frequently highlighting fast delivery of necessary parts and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the quick communication,... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising dedicated team members for providing fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I won’t lie — at first I thought it was a scam because I received only the power cable and no coffee machine. However, after a few phone calls, the customer service team was extremely helpful. The... See more

Rated 5 out of 5 stars

I’m based in Singapore so I was a little worried about ordering parts from across the globe at first, however the experience was 10/10. Thanks Ciaran for reaching out and communicating clearly on deli... See more

Rated 5 out of 5 stars

5 Star service , got the new milk sensor quickly from them , replaced the part . Back drinking Coffee again , good video on their website to show how to replace the milk sensor , it seems like a bad... See more

Rated 5 out of 5 stars

These guys will go above and beyond if your coffee machine needs repair. My machine needed repair and that's what I got. 5 star customer service and expertise. I know I'll have peace of mind in case... See more


Company details

  1. Coffee machine supplier

Written by the company

Home Coffee Machines is what we specialize in. Some of the brands we work with are Rancilio, Profitec, ECM and Ceado. We believe that products should be serviceable and last!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

127 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(127)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

Rancilio Silvia Pro X

Just purchased a Rancilio Silvia Pro X from homecoffeemachines.ie, cheaper than in mainland UK and the owner Ciaran is great to deal with, very helpful.
Delivery was also first class, highly recommended.

29 July 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Ciaran is always available and ready to answer whatever question you have. My new machine is a beast and the best price around.

22 April 2022
Unprompted review
Rated 1 out of 5 stars

Counterfeit item sold

Counterfeit item sold - Advertised (and pictured in the ad at the time - documented) Rancilio gasket and shower screen , the gasket isn’t a Rancilio part and is also not a gasket. It’s a piece of rubber without food-grade certificate and can be made out of harmful materials. This "gasket" could also lead to a potential damage to the machine.

19 May 2021
Unprompted review
Rated 5 out of 5 stars

What an excellent company

What an excellent company. Well worth a look if you are considering a home coffee machine. Very well priced and excellent quality machine. My product arrived to me in no time at all. Very happy customer.

4 July 2019
Unprompted review
Show reviews in all languages. (127 reviews)

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