Balloon Arch
Haven’t used yet but the balloons are as pictured. Can’t wait. Shipping was quick.
29 September 2023
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Company details
Written by the company
Home N Culture is proudly owned and operated by Australians and is dedicated in supplying the highest quality world leading products at reasonable prices. Home N Culture started its humble beginnings in 2004 as a small retail store supplying european kitchen and homeware products which included many well known brands. Our goal was to offer a unique customer service experience and supply the best in kitchen and homeware products from Europe and from across the globe. Within 3 years the small retail store grew quickly and a second store was opened with the same concept which grew at an alarming rate, this allowed us to open a third store within 2 years. Our customers continued to grow quickly and with the online market growing year on year a website was opened, which allowed Home N Culture to grow globally. All of our products are held in Australia and unlike most companies we do not purchase cheap products out of China and get Chinese companies to send the product direct to our customer, which in most cases causes long shipping times and delays. We are constantly praised for our strong customer service, quality of our products and easy operation of our website and with a wide range of products we have everything covered in offering you an exceptional service. All of our products are of the finest quality, sourced directly from the best manufacturers globally, and you can be rest assured that you can save up to 80% off retail prices on most of our products. We pass on any savings we receive from our suppliers to you the customer and are transparent in all we do for you our customer at all times. We use an advanced warehousing system to ensure all orders are processed efficiently to completion in a fast paced online environment. You will also enjoy the excellent after sales service from our customer service team who will answer all your enquiries a timely manner.
Contact info
Australia
- homeculture.com.au
3.8
Great
6 reviews
No recent history of asking for reviews
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Reply from Home N Culture
Hi Vince,
Thank you for your review pleased you've received your order - please check back often as we have new products arriving daily with some fantastic discounts across the website !
Liz
Unprofessional - Don't waste your time!
After placing and paying for my order in full online, I received an email 4 days later, requesting me to pay an additional $368.05, due to “ever increasing price increases we are experiencing”.
Not only is this a breach of the Competition and Consumer Act 2010, but on further investigation, I don't believe this business (sole trader, trading name) is who he represents himself to be on the website. The business name was established in May 2022, and has not been trading since 2004 as the website claims.
22 August 2023
Unprompted review
Reply from Home N Culture
This customer was sent an email to advise that the product had gone out of stock due to its popularity. The customer was advised that the product would be back in stock, but there had been a price increase of $368.05 and therefore we were unable to meet their expectation. Furthermore we asked if they would like to continue with their order. We was of the opinion that this was the best course of action by openly advising the customer of our position. As soon as the customer requested a refund a refund was raised and all monies were transferred to the customers nominated bank account. We received an email from the customer advising that we were in breach of consumer laws and threats of reporting us for breach of consumer and contract laws, yet we have not breached any consumer laws as we have opening discussed our position and refunded the customers money in a timely manner.
With regards to our business model - Our business Brand was founded in 2004 as a retail outlet in Perth WA. A website was added in 2006 up until 2012 under the Home Addiction brand and was later remodelled which allowed us to focus mainly as an online store. The Home Addiction website was sold in 2014 by the new owners - A new website was assigned and later sold in 2021 - Home N Culture began in May 2022 offering similar products to previous websites.
Brilliant customer service…
Have purchased several items from Home N Culture have always received my order within the delivery time frame, had an issue with one of my orders it got delivered to the wrong address contacted their customer service team and they promptly rectified the problem by immediately shipping a replacement and to my surprise they included a $30 gift card would highly recommend them. Quality products, good customer service thanks Home N Culture
1 January 2023
Unprompted review
Reply from Home N Culture
Hi Mark,
Thanks so much for an awesome review, great news that you have finally received the missing item you ordered. please use your gift card at anytime and thanks so much for your patiences in resolving the issue.
Sophia
Superb
I recently ordered a 2 seat sofa as I’ve just moved into a new place and it arrived within the advertised timeframe and the whole process was a breeze, I never knew ordering bulky items online could be so easy and will definitely be ordering more from this company in the future! The products are also very high quality which is an added bonus.
3 January 2023
Unprompted review
Reply from Home N Culture
Thank you so much for your review we are happy to hear that you have received your order within the time frame advertised and was impressed with our customer service. Thanks again and please check back to view more of our great offers
These guys are great -
These guys are excellent in terms of looking after me with after sales service. I bought a Jingle Jollys Inflatable Christmas Tree Santa with lights (and the dog
- my 2yo Son loves dogs). Arrived within 5 days and worked as promised. But got a nice thank you note with a discount voucher for my next buy - which at this rate will be soon as my Son is suddenly online and hyper conscious that Christmas is looming. It was just done solidly.
5 October 2022
Unprompted review
Reply from Home N Culture
Thanks so much for the awesome review glad you are pleased with your products and the customer service you received don't forget to use your discount voucher Christmas is approaching fast.
Thanks again Liz
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