Bought a freezer through Amazon Prime. When unpacked I have never seen anything so badly damaged in my life! Not just one dent but several even on the front. Even the inside basket was scratched. The... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am very impressed with the service I've received from Home Feeling. I was looking for a very specific sized (small) Fridge-Freezer and had almost given up hope finding something that I wanted... See more
Recently (Jul2025) bought 2 Willow under-counter wine coolers. So far very pleased: good value and seems to keep well to the chosen temperature. Would have awarded 5stars but fitting the bottles int... See more
I was looking for a small silver fridge-freezer. I looked at most brands from Smeg to Russell Hobbs but settled on this product due to its size. I do not know the Willow brand but it comes with a two... See more
Company details
- Appliance shop
- also in
- Electronics store
- Kitchen Renovator
- Kitchen supply shop
- Refrigerator Shop
- Washing Machine & Dryer Shop
Written by the company
Home Feeling began life in 2012 as a family wholesale business supplying household electricals across the UK. After years of working behind the scenes with leading brands and retailers, the team decided to bring that experience directly to customers, launching homefeeling.co.uk to offer a carefully chosen range of appliances at honest prices. Today, Home Feeling is run from our HQ and warehouse in the Midlands, where a small, close‑knit team looks after everything from stock and logistics to customer care. With a mix of younger team members setting up homes of their own and more experienced hands on customer service and engineering, we understand both the practical and emotional side of choosing the right appliance. A big part of the Home Feeling story is Willow, a newer UK appliance brand that shares our belief that good quality appliances should be accessible to all, no matter the budget. With a background in technical maintenance and servicing, Willow is built around reliability first, then adds the style and features that customers actually use day to day. From fridge freezers and chest freezers to washing machines, washer dryers and small appliances, Willow products are designed to give you the performance you need without unnecessary cost. The result is a range that feels reassuringly solid to use – from the way doors close to the weight of the dials – while still offering the kind of modern look you’d expect from much more expensive brands.
Contact info
Unit 7, Wellington Crescent , WS13 8RZ, Lichfield, United Kingdom
- 01543 228622
- support@homefeeling.co.uk
- homefeeling.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was kept well informed of the progress…
Was kept well informed of the progress of my order. The item was a good price. The delivery was excellent. The whole thing couldn't have been better.
Good Customer care
Customer care team were polite, helpful and responded to emails. Ordering process was simple and email conformations were timely and relevant.
The seller kept us well informed on the…
The seller kept us well informed on the progress and delivery of our order which was very quick. Very happy with our purchase and the service provided.
Youelr service was superb
Very helpful delivery team
Overall a great wine cooler
Recently (Jul2025) bought 2 Willow under-counter wine coolers. So far very pleased: good value and seems to keep well to the chosen temperature.
Would have awarded 5stars but fitting the bottles into the sliding beech trays is not as easy as one would like. Also, the capacity of 52 bottles is a little optimistic, especially with champagne bottles.
Easy to use website
Easy to use website, ordered new electric hob,emails to update tracking info, delivered promptly,would use this company again.
Ordered Microwave
Ordered Microwave, came earlier then expected which was really pleasing but found out it was too small, so arranged return through Amazon which was quite easy .
Problems started via Evri when they did not up date their system, it took two weeks from dropping the microwave off at the shop to sending it back, so I can get my refund which is going to be another week
Also I have noticed this company don’t look at their Amazon account every often , messages do not get answered which caused a delay in processing my refund which I had to chase.
Neat wine/can drinks cooler
Neat wine/can drinks cooler, fits well under a work top, very quiet, easy to open door, however most importantly it has made space in the fridge which was taken up with bottles etc! Nice product.
Outstanding service. I bought a drinks fridge -Willow 98ltr…
I bought a drinks fridge -Willow 98ltr - from Homefeeling. The whole experience from the moment of purchase was excellent. Email communication at every stage was prompt and precise, the delivery was with a company called Furdeco. They continually updated their delivery information and timings to keep us informed. The courier was at pains to make sure he had put the item in the right room for us, so polite and helpful.
On unpacking we found some damage and emailed Home Feeling. They offered us a discount or replacement and we asked for the replacement. They have arranged a drop off and collection straight away.
We are so pleased with a) the quality of the product and b) the quality of the service that we have ordered another for our son.
My freezer came really quickly
My freezer came really quickly, within 2 days. Great product looks nice in my kitchen.
Delivered promptly but bottom drawer of…
Delivered promptly but bottom drawer of freezer broken
Fantastic service. …
I bought a small freezer on the Friday and it arrived on the Monday. Excellent service. A good choice of white goods and prices.
Avoid
Ordered a tumble dryer on the 6th it arrived 2 days later broken so I immediately called and sent a video of said issues. Took them over a week to collect. Was told 2-5 days for a refund. I called them in the process and they explained there is nothing they can do as they was selling for Debenhams. And I have to contact them.
Now I can’t get hold of Debenhams what so ever.
This company have turned a blind eye and I’ve lost over £200.
Would personally avoid them just look at other reviews and do your homework before purchasing.
Fridge freezer was just what we needed
Fridge freezer was just what we needed. Delivery service, Furdeco, could have been better. Although very friendly when contacted, they did not reach out to us to book a delivery date. When they arrived, they hurried us, even though we were told we would have 20mins for delivery. We are older people and had to ask for them to help us hold the item to uncover it. That was all we needed to ask for.
Good buying experience.
Product is as described, communication was good and the item was delivered promptly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








