HomeFuels Direct Reviews 

9,436
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 1,543 reviews, reviewers had a great experience with this company. Many customers consistently find the prices very competitive and often the lowest available, with the company honoring quoted prices despite market fluctuations and providing an easy online ordering process. People also frequently report prompt, on-time deliveries, and some drivers are noted for being friendly and considerate. However, some people were dissatisfied with the lack of direct contact options, reporting unresponsiveness to emails and online forms, making it difficult to get order updates. Reviewers also experienced significant delivery delays, unfulfilled orders, or cancellations without notification, sometimes leading to customers running out of fuel. A few others noted unreliable order trackers or website issues during ordering, occasionally resulting in unexpected price increases.

What people talk about most

Order

People report ambiguous experiences with order, with some customers finding the ordering process easy and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising prompt and quick deliveries,... See more

Price

Customers consistently note positive experiences with price, often finding competitive rates and the lowest... See more

Service

Consumers find service to be ambiguous, with many praising it as great, excellent, and reliable, often... See more

Customer communications

Users describe significant frustration with contact, citing a lack of communication and unanswered attempts... See more

Reviews shaping this summary

Rated 4 out of 5 stars

With all the reports of orders being cancelled and not turning up it was refreshing that Home Fuels Direct kept their word and honoured the price made on the 3rd March and delivered on the 19th March.... See more

Company replied

Rated 4 out of 5 stars

respond quickly if a problem with delivery. Never leave you hanging around waiting for delivery. good people.

Company replied

Rated 4 out of 5 stars

Easy to use website, competitive prices and just waiting for the delivery Update - delivery was delayed by three days probably due to the current global issues. But good and delivery good. One sm... See more

Company replied

Rated 4 out of 5 stars

Easy to order and delivery always on time. The order tracker is not not reliable and it takes ages to update.

Company replied


Company details

  1. #38 of 41 best companies in Energy supplier

Information provided by various external sources

✅ The Uk’s favourite Online Supplier Of Home Heating Oil


Contact info

3.9

Great

TrustScore 4 out of 5

9k reviews

5-star
4-star
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Asks customers to review

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3.9

All reviews

(9,436)

1,535 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This was first time ordering from Home…

This was first time ordering from Home Fuels Direct. It was easy to do and delivery was quick. I was also able to order a small tanker at no extra cost. The price was very competitive given the current volatile nature of oil prices at the moment.

19 May 2026
Unprompted review
HomeFuels Direct logo

Reply from HomeFuels Direct

Hi – Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us.
Kind regards,
Homefuels direct

Rated 4 out of 5 stars

MR L I O’B order date 21//05/2026

MR L I O’B order date 21//05/2026

Place my first order with Home fuels direct very easy to do very pleased so far with the process Can’t comment on the delivery as of yet as I haven’t received it, but I’m sure everything will go well.

18 May 2026
Unprompted review
HomeFuels Direct logo

Reply from HomeFuels Direct

Hi – Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us.
Kind regards,
Homefuels direct

Rated 4 out of 5 stars

Easy to use and a competative price

Good web site Easy to use and a competative price
18may 2026 PW

18 May 2026
Unprompted review
HomeFuels Direct logo

Reply from HomeFuels Direct

Hi – Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us.
Kind regards,
Homefuels direct

Rated 5 out of 5 stars

We have used homefuels direct many…

We have used homefuels direct many times now as I always find the order process great and also simple. Delivery times great also and a professional delivery always.

17 May 2026
Unprompted review
HomeFuels Direct logo

Reply from HomeFuels Direct

Good afternoon -Thank you for taking the time to leave your 5-star review.
Kind Regards Certas Energy

Rated 1 out of 5 stars

Terrible service

Terrible service, used to be good but now your better off using boiler juice.
Ordered 500l just before fuel price rises, heard nothing and no way of getting through to them. Delivery was scheduled 2 days later then last promised date of delivery.
Apparently delivered and refunded less than 1 pound as unable to complete the order as no room in the tank. Its a 2000+ tank and was inches from empty!
No receipt left for actual delivery amount which was zero as gauge didnt move after delivery!
Would of preferred honesty if they said we won't now honour the order but instead I got no oil, no refund and a online order delivery showing zero litres supplied.
Needless to say its cheaper to buy elsewhere.

11 March 2026
Unprompted review
HomeFuels Direct logo

Reply from HomeFuels Direct

Good Morning - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.
Kind Regards Certas Energy

Rated 5 out of 5 stars

Always a great service and great price…

Always a great service and great price without having to pay for extras. Top service, always reliable and would recommend. PG order 16th for delivery 20th top service top price 😊

16 May 2026
Unprompted review
HomeFuels Direct logo

Reply from HomeFuels Direct

Good afternoon - Thank you for your lovely feedback.
Kind Regards Certas Energy

Rated 5 out of 5 stars

Easy to use website

Easy to use website, best price we've received in these volatile price markets.

15 May 2026
Unprompted review
HomeFuels Direct logo

Reply from HomeFuels Direct

Good afternoon - Thank you for your lovely feedback.
Kind Regards Certas Energy

Rated 5 out of 5 stars

Back to their best

Home Fuels service is now back to their best following a slight hiccup at the early stages of the Iran war. Excellent service, fast delivery and very competitive price sums it up.

CCT 15th May

15 May 2026
Unprompted review
HomeFuels Direct logo

Reply from HomeFuels Direct

Hi - Thank you for taking the time to leave your great feedback.
Kind Regards Certas Energy

Rated 4 out of 5 stars

Easy to order on line,as deaf phone difficult

Previous supplier unable to give price. suspect would have been more. Wait for delivery 3 weeks. Could cancel the day before, but by then tank would have been empty.

Oil has been delivered four days after ordering.Nice delivery man unfased by fact had to ask him to wait,while backed car out. Dog to vet. Will use again.

14 May 2026
Unprompted review
HomeFuels Direct logo

Reply from HomeFuels Direct

Good afternoon - Thank you for your lovely feedback.
Kind Regards Certas Energy

Rated 5 out of 5 stars

WH. Cheapest price, and quick to find.

Cheapest price, easy to view and order, very straightforward. Still to be delivered, but not expecting any problems, all good so far!

14 May 2026
Unprompted review
HomeFuels Direct logo

Reply from HomeFuels Direct

Good morning – Thank you for your positive feedback. We’re very pleased to hear you had a good experience with us.
Kind regards,
Certas Energy

Rated 4 out of 5 stars

Easy to order and delivery always on…

Easy to order and delivery always on time. The order tracker is not not reliable and it takes ages to update.

23 April 2026
HomeFuels Direct logo

Reply from HomeFuels Direct

Hi - Thank you for taking the time to leave this lovely review. It is great to hear you are happy with our service.
Kind Regards Certas Energy

Rated 5 out of 5 stars

Emergency Order: The ordering process was simple and…

The ordering process was simple and straightforward and the fuel delivered on time (& without a price change despite fuel cost rises due to the Middle East war).

18 March 2026
Unprompted review
HomeFuels Direct logo

Reply from HomeFuels Direct

Hi – Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us.
Kind regards,
Certas Energy

Rated 5 out of 5 stars

Great company

Great company. Easy to get a quote and very competitive prices. Just ordered some oil for my mum!

11 May 2026
Unprompted review
HomeFuels Direct logo

Reply from HomeFuels Direct

Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.

Rated 5 out of 5 stars

Never had a problem

Have dealt with Home Fuels Direct for several years . Price is competitive and delivery on time. Kept informed throughout. Swift refund if you have ordered and paid for too much.

10 April 2026
Unprompted review
HomeFuels Direct logo

Reply from HomeFuels Direct

Thank you for your positive feedback. We are delighyed to hear that you are happy with the service you received and ruly appreciate you taking the time to share your experience.
Kind Regards
Certas Energy.

Rated 5 out of 5 stars

I am very satisfied

I am very satisfied. Fast delivery without any problems.

8 May 2026
Unprompted review
HomeFuels Direct logo

Reply from HomeFuels Direct

Hi – Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us.
Kind regards,
Certas Energy

Rated 5 out of 5 stars

Great service and price!

Great service and price! James c 02/05/26

2 May 2026
Unprompted review
HomeFuels Direct logo

Reply from HomeFuels Direct

Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.

Rated 5 out of 5 stars

Another order completed today 1/5/26 AC…

Another order completed today 1/5/26 AC with HOMEFUELS DIRECT.
Always the cheapest price & delivered on time if not before. Reliable company & my go to place for my heating oil

1 May 2026
Unprompted review
HomeFuels Direct logo

Reply from HomeFuels Direct

Good afternoon – Thank you for your 5-star review. We’re thrilled to know you had a positive experience and appreciate your support.
Kind regards,
Certas Energy

Rated 4 out of 5 stars

respond quickly if a problem with…

respond quickly if a problem with delivery. Never leave you hanging around waiting for delivery. good people.

8 January 2026
Unprompted review
HomeFuels Direct logo

Reply from HomeFuels Direct

Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.

Rated 5 out of 5 stars

Heating oil grant.Had it not been for the email from…

Had it not been for the email from Homefuels Direct I would have been unaware of the government help for heating oil users.
I received a prepaid e-voucher for £300.00.
So many thanks!

8 April 2026
HomeFuels Direct logo

Reply from HomeFuels Direct

We're happy to hear that our email helped you become aware of the government assistance for heating oil users. Thank you for sharing your positive experience with us!
Kind Regards
Certas Energy.

Rated 5 out of 5 stars

So easy to use the app and the fuel…

So easy to use the app and the fuel cheapest around. Highly recommend K.S 22/04/2026

22 April 2026
Unprompted review
HomeFuels Direct logo

Reply from HomeFuels Direct

Good morning Kim,

Thank you for your positive feedback. We’re very pleased to hear you had a good experience with us.

Kind regards,
Certas Energy

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