Paid extra for express shipping (says 6-10 days) and 15 days later still no delivery. Had no idea the item would ship all the way from China - and the tracking number provided is BS - it gives no det... See more
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I placed my order two weeks ago and still haven't received anything. The support team has not responded to my emails and the tracking number provided still says that the package is waiting to be picke... See more
Homeheil did not deliver their product as advertised. When questioned, they give you the runaround and just keep saying "in transit" which never does make it to you. DO NOT USE THIS COMPANY! I had... See more
I was scheduled for delivery yesterday nothing came! It’s been weeks since I placed the order. Maybe tomorrow will be the day!!
Company details
Written by the company
At HomeHeil, we are passionate about helping you live a sustainable lifestyle. We understand that our planet is facing many environmental challenges, and we believe that small changes can make a big impact. That's why we have created an online shop for household products that are reusable, eco-friendly, and sustainable. Our carefully curated selection of items includes everything from kitchen and dining essentials to home decor and storage solutions. All of our products are made from recycled materials, so you can feel good about your purchase knowing that it's contributing to a more sustainable future. In fact, our mission is to introduce a new way of living that prioritizes sustainability without sacrificing style or convenience. We believe that everyone should have access to affordable, high-quality household products that are good for the planet. That's why we work hard to keep our prices competitive and offer exceptional value and customer service. Our team is always available to answer any questions or concerns you may have, and we strive to provide a seamless shopping experience from start to finish. At HomeHeil, we want to make it easy for you to live a greener lifestyle. By offering creative, trendy, and high-quality products, we hope to inspire you to make more sustainable choices every day. Whether you're looking to reduce your carbon footprint, live a more sustainable lifestyle, or simply want to upgrade your home with beautiful and eco-friendly products, HomeHeil has got you covered. Join us in the movement towards a greener future. Shop with us today and start making a positive impact on the environment!
Contact info
Room 1210, Block C, Meidu Plaza, XiaoHe Street, GongShu District, HangZhou City, ZheJiang Province, 310011, Hangzhou, China
- +86-18368095116
- support@homeheil.com
- homeheil.com
Hasn’t replied to negative reviews
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Don’t trust Homeheil!
Paid extra for express shipping (says 6-10 days) and 15 days later still no delivery. Had no idea the item would ship all the way from China - and the tracking number provided is BS - it gives no details of where it is or when it should arrive. But Homeheil now asks for a review of a purchase that hasn’t been completed. Don’t order from Homeheil - very likely a scam business, and I’ll be surprised if what I receive (if I ever receive it) is a genuine Apple product.
Lack of information!!
Lack of information!!! No way to track packages! The only information I got was they received my payment. I have yet to receive my package!!!!!! So I’ll will contest my payment!!!!
it's been over a week and I still don't…
it's been over a week and I still don't even have any tracking or updates
taking forever and this whole email was…
taking forever and this whole email was in chinese.
This email says nothing
This email says nothing! Language is Chinese. When is my order being delivered?
I never got the product
A Scam
I placed my order two weeks ago and still haven't received anything. The support team has not responded to my emails and the tracking number provided still says that the package is waiting to be picked up by the carrier in China. I would not recommend ordering anything from this company.
DO NOT ORDER FROM HERE
DO NOT ORDER FROM HERE
I ordered a quilt and pillowcase set. First the pillowcases never arrived. The quilt color scheme looked nothing like the pictures…rich blue lol more like a washed out blue that was sitting in the sun for months. Bad quality as well. I was so excited to get the set and sad at feeling like I was tricked.
Amazing
The sheets I got are definitely good quality and worth the money, their such a great material and doesn’t irritate my skin (I hav eczema) they came quick for Asia to US shipping
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