Home Image Direct Reviews 2,069

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 227 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the wallpaper, and are very satisfied with the efficient order processing and fast delivery services. Many appreciate the wide selection of wallpapers available and the helpfulness of the customer service team. However, some customers reported issues with receiving incorrect items or samples that did not accurately represent the product. A few also mentioned problems with batch numbers not matching, leading to difficulties during installation, or dissatisfaction with the actual appearance of the wallpaper compared to website images.

What people talk about most

Product

Users describe positive interactions with the product. Many customers express delight at finding desired... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of the... See more

Order

Clients share positive opinions on order. Many customers praise the quick processing and delivery of their... See more

Service

Customers had positive experiences with service, often highlighting the excellent and fast delivery. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After almost failing to find on line a specific pattern of Supefresco wallpaper, I came across "Home Image Direct" & after browsing their stock found what I was looking for...brilliant!! Order was qui... See more

Rated 5 out of 5 stars

Humza has very good customer skills makes the customer feel important,He went out of the way to find me the wall paper which was out of stock. He is polite well spoken you will not be disappointed. I... See more

Rated 5 out of 5 stars

The wallpaper I wanted was substantially cheaper on this website and I was a bit wary with ordering at first, but after reading the reviews on here I want for it and I am super impressed. I will defin... See more

Rated 5 out of 5 stars

Great Company to deal with online as very helpful. Ordered several samples of wallpaper all of which were very good quality and very generous in size so could clearly see pattern design and distancing... See more


Company details

  1. #6 of 28 best companies in Wallpaper Shop

Written by the company

We are the UK's largest independent wallpaper store now online. We offer a wide variety of product ranges, really catering for everyone. We keep up to date with market trends and design themes so you always see the best products. We have been operating since 1996 and really take pride in our customer service. Please support us by leaving a review and we welcome any feedback.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 18% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don’t order more than needed

Wallpaper was great, but I ordered one roll extra, they then claimed it wasn’t in the box when I sent the return and tried to blame Evri. Pretty sure they just didn’t want to give a refund but happily kept the roll.
I was going to order from them for my other rooms but won’t bother now

14 October 2025
Unprompted review
Rated 5 out of 5 stars

I have recently ordered wallpaper from…

I have recently ordered wallpaper from Home image direct after ordering samples from them. I haven't used the paper yet but the ordering and delivery was quick and the wallpaper is good quality at a good price

28 September 2025
Rated 4 out of 5 stars

Very impressive range of wallpaper…

Very impressive range of wallpaper designs and colours to suit. Excellent service and very generous sample piece. However I do recommend you do order a sample as the colour I chose (299100) looks very different than that as advertised. Not wasted though as it will suit another room.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Wrong but so right.…

The service was first class,had small problem that wrong wallpaper was sent,spoke to Hamzad and correct wallpaper was with me next day.Would highly recommend this business and i will shop again Home Image Direct.

23 September 2025
Rated 1 out of 5 stars

Ordered wallpaper Laura Ashley had to…

Ordered wallpaper Laura Ashley had to many rolls and had to return one un openeded.

We fully bubble wrapped so no damage could be done to an un-opened roll.

Only to be told it had been opened and used ... rang up and spoke to some one and basically called me liar ...... £40 down the drain and £7.00 for return delivery.

Please be very careful buying wallpaper and buying over as they will lie and accuse you of lying. The one thing they did not anticapate is we video record our returns for security, next to the bank to start a claim back .... be careful not to order a extra roll incase you need it

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

This is the second time I have ordered wallpaper from Home Image Direct. The rolls of Wallpaper comes Wall packaged and arrive in a couple of days. I am very happy with the service and their site as a very good rang a Wall Coverings and competitive prices. Any questions about your order, you can ring them, and they are always willing to help. Thankyou great customer service

1 October 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look