Homelights Reviews 

709
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 132 reviews, reviewers had a great experience with this company. Customers frequently mention that the lamps are very beautiful and match their home decor perfectly. Consumers often highlight that the delivery service is fast and efficient, bringing packages safely to their destinations. Furthermore, people appreciate the support team for being extremely responsive, helpful, and kind when resolving tracking or delivery questions. Some reviewers were not happy with product quality, noting that items sometimes arrived damaged, with missing parts, or required unexpected wiring adjustments. A few other people also felt that the long delivery times and the requirement to ship returns back to China caused considerable frustration.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a split in customer experiences. Many... See more

Quality

People report ambiguous experiences with quality, revealing a strong division among buyers. On one hand, many... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that the ordering process is smooth and... See more

Customer service

Consumers find customer service to be exceptionally positive, reporting a smooth and stress-free experience.... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a clear split in... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought a lamp, but It didn't encountered my expectations. I wanted to send it back, but shipment's costs were very high. At the end they gave me a 40% discount and I will try to use the lamp for a... See more

Rated 5 out of 5 stars

Beautiful mid-century appliques; I saw them in green, but I bought them also in white and dark beige. They are really perfect for my new home, also for the good price and the multiple discount. Cust... See more

Rated 5 out of 5 stars

Unfortunately I had not benn at home when the delivery company arrived and my package was retained at the nearest post office. The customer service team sent me an email with the details to ask w... See more

Rated 5 out of 5 stars

The lamps look exactly like the original ones, but al lot less expensive, finally a way to have all the lamps I always wanted, I bought 3 different ones. Although it was packed really good, one of t... See more


Company details


Contact info

3.9

Great

TrustScore 4 out of 5

709 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(709)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very nice light

Very nice light. Small upgrade to the specification was handled with speed. Contact with customer service was very easy and staff very friendly.

30 January 2026
Unprompted review
Rated 2 out of 5 stars

not the premium quality you are looking for

paid for express shipping, ended up waiting more than a month to get the lamp.... lamp is not even close to what was advertised, poor chinese quality and materials...talking about the pendant modern light... wouldnt reccomend if you are looking for a semi premium product...

28 January 2026
Unprompted review
Rated 5 out of 5 stars

5/5 shop

I used this site for the first time and the result was very satisfying.

They responded to an email regarding a small delay in delivery (due to Christmas holidays) and the parcels were received in perfect condition.

The materials are of very good quality and I will most probably use this shop again in the future!

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Dynamic Surface Acrylic Orb Pendant Lights

I ordered and received 2 Dynamic Surface Acrylic Orb Pendant Lights, they are beautiful, the colors are amazing and the quality is higher than i expected.
There was a bit of delay due to Holidays season, but they both arrived in perfect condition.

12 January 2026
Unprompted review
Rated 1 out of 5 stars

Hawful experience

Hawful experience, expensive "quick" delivery, we ended up receiving the two lamps after almost 2 months. One of them with missing parts, so I needed to wait for them. Also, none of the lamps has instructions. I wouldn't recommend this online shop to even my enemies. The lamps look nice, but I still haven't installed them. Quality is not good, and packaging is poor.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent custommercervice

Great experience with HomeLights!

When my package tracking wasn't working, their support team responded quickly and kept me well informed. What impressed me most was their proactive approach, they immediately sent a replacement package without me having to ask for it.

The communication was excellent throughout with regular updates. Even after delivery, they followed up to confirm I received everything.

The lamp is beautiful and as described.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Customer service is for you

Unfortunately I had not benn at home when the delivery company arrived and my package was retained at the nearest post office.

The customer service team sent me an email with the details to ask whether everything is ok? They are up-to-date and really conscientious.

The lamp is fabolous and it was not easy to choose fromk the wide range of stock.

5 January 2026
Unprompted review
Rated 1 out of 5 stars

DON'T ORDER FROM THIS COMPANY

DON'T ORDER FROM THIS COMPANY! They don't have a phone number and they only sent me half of the order. They won't respond to my email. There is absolutely no way to track the order. I've lost over 150 Euros!!!!

15 December 2025
Unprompted review

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