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HomeLoft United Kingdom Reviews 529

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TrustScore 3.5 out of 5

3.7

Home & Garden
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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, most reviewers were somewhat happy with their experience overall. Many people are pleased with the quality of the products, often finding them to be exactly as described, well-packaged, and of good value. Customers frequently mention that items are innovative, unique, and arrive in good condition, with some even noting speedy dispatch. However, some people were dissatisfied with aspects of the delivery service, citing longer than expected shipping times, especially when items are shipped from the US. There are also mentions of issues with customer service, including difficulties with communication, unhelpful responses, and problems with returns for damaged products. A few customers also experienced problems with orders, such as incomplete deliveries or items not being suitable for UK use.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. Many customers express satisfaction with product quality,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery services. While some reviewers report quick... See more

Quality

Users describe positive interactions with quality. Many customers praise the good quality of products, noting... See more

Order

Customers had ambiguous experiences with order. Many reviewers reported issues such as items not arriving,... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers report negative experiences,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the Sunbeam Wi-Fi connected mattress electric blanket and experienced a few bumps along the way. A week after placing my order, I had to email the company to find out when it would be di... See more

Rated 4 out of 5 stars

Package arrived poorly packaged and contents broken. It wasn’t so easy to find a person to help eventually spoke to Sal who has been brilliant. Product looks as if it’s good quality replacement on its... See more

Rated 4 out of 5 stars

The item arrived well packaged and according to information on delivery date and time. Product worked. Although I received an email when logging in to track the item asking for 1£ to complete the de... See more

Rated 4 out of 5 stars

The item purchased is perfect, exactly what I hoped it would be. However I hadn't appreciated it was coming from the US so delivery took longer than exepected. But still deighted with the product.

Company details

  1. Home & Garden

Contact info

3.7

Average

TrustScore 3.5 out of 5

529 reviews

5-star
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1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Mediation cushion (inflatable)

I love this inflatable meditation cushion. I've had a few for travel, but they just don't last. This one was a bit more expensive but it's worth it. 3 different inflatable chambers and strong seams, it also looks lovely. Great customer service, I'll be back.

17 March 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience.

Update: When installation was started it was found that the unit (Google Nest Thermostat) sent was a USA version product, not UK, and therefore unusable. This despite having specifically checked before shipment with HomeLoft that the goods would be UK spec.
When requesting to return for a full refund, I was informed I had to ship the goods to the USA for a refund, and I had to cover the associated International Freight costs. After numerous emails (around 70!) I finally received a partial refund on the shipping and a full refund on the goods.
This is NOT a UK company, it does NOT have a UK presence and it leaves its customers out of pocket for a fault that clearly sits with HomeLoft.
Do not touch them with a bargepole.

Good response from the support team.
Goods took longer than anticipated for delivery, but arrived as described.

15 March 2025
Unprompted review
HomeLoft United Kingdom logo

Reply from HomeLoft United Kingdom

Hi Alex,

We sincerely apologize for the inconvenience caused. We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly and corrective measures will be taken.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards,
HomeLoft

Rated 1 out of 5 stars

Terrible con of a company

Its a registered uk company that has a uk address and uk in the website name. Sold me an American version of the product and insist I send it back to America within 7 days for refund. Limited postage refund too. Terrible service. It’s a dishonest shell of a business.

25 February 2025
Unprompted review
HomeLoft United Kingdom logo

Reply from HomeLoft United Kingdom

Dear Terence,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order ID this corresponds to so that we can look into the matter and get back at the earliest?

Regards,
HomeLoft

Rated 4 out of 5 stars

Pretty much as expected

Pretty much as expected. Promised delivery date was delayed after purchase by a couple of weeks - but second date was kept. Packaging could have better.

1 February 2025
Unprompted review

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