Ignorant and unserious
After check-in instruction we were able to arrive in the apartment in Setúbal (Luxury Loft) Half of the apartment was ready for us the other half not: shower wasn't cleaned, bed was not made so no sheets and no towels. At the first moment we did not bother as delays can happen and we wanted to explore the area. While doing that we requested HomeMatch via Whatsapp to take care about those points. Apparently delay of sheets which will be fixed by the evening. Returning to the apartment in the evening after exploring nothing has changed. Tried to reach them by calling and writing - no reaction, not even a delayed reply. So we slept the 1. night without sheets and had no provided towels. Tried the next day several times again until finally in the evening someone picked up. They knew about our case and appoligized again and finally someone showed up with a bag of sheets and towles. So for a luxury loft you still had to make your own bed.
I was thinking about giving at least 2 stars as they were reachable at some point and our case got somehow solved at some point. But the ignorance and be taken unserious doesn't deserve one.
By the way: as nicely done the apartment was (new and modern) it was not worth to stay in that region. Filthy surroundings, construction work at 3am, mouse in the apartment and the worst the regular trains (passanger and container) just pass by underneath that even with windows closed you could not have a conversation inside. Also very hot in September, so curtains were closed most of the times. No fan provided even though there was an empty package displayed in the living room area. HomeMatch doesn't deserve a thank you for their service.