Homephonesonline Reviews 2

TrustScore 3 out of 5

2.9

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2.9

Average

TrustScore 3 out of 5

2 reviews

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Rated 1 out of 5 stars

Faulty handset charger supplied and no response to emails requesting assistance.

I ordered an additional handset and charger cradle for my BT Studio Plus 4100. When I received it, I attempted to charge the batteries in the handset using the cradle. The attempt failed. The charging light on the cradle which should have been steady continually flickered on and of and there was a repeated beeping sound similar to the one that the charger on teh base station emits just once when the handset is placed on it. Homephonesonline say email them if there is a problem and they will attempt to resolve the issue or, if not possible, give instructions for return. I have emailed them three times over the course of the last 21 days and have received neither acknowledgement nor reply. I perhaps should have been wary of a company which sells homephones but does not give out a contact telephone number!

20 November 2019
Unprompted review
Rated 1 out of 5 stars

Customer Service at its Worst

Five days after ordering and paying, I received an email apologising for the delay, citing website issues but confirming the item was in stock and asking if I still required my order. I replied immediately, confirming that I still wanted the item.
Six days letter - nothing, Not even an acknowledgement of my email. I checked their website and my order still hasn't even been posted.

21 September 2019
Unprompted review

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