Homeppl's process was so efficient which helped to really take that stress off of our plate after having been looking for a home. The steps were simple, easy to follow and didn't require too much... See more
Company replied
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Review summary
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Reviews shaping this summary
Just wanted to give a shout to Caitlin, Ludmila and Lana who have been exceptionally and consistently helpful for a very long time. Resolving all queries in a fast and efficient manner. Truly standout... See more
Company replied
Caitlin was so lovely and friendly - I found some of the online sections frustrating to fill as my circumstances are slightly complicated and so I left it for a few weeks. I decided to come back to it... See more
Company replied
I am at TEN DEGREES and we are working with HOMEPPL from the last 4 years approx.This company is great and efficient.I specifically want to mention CAITLIN's name because she is awesome and very helpf... See more
Company replied
4.2
Great
703 reviews
Replied to 76% of negative reviews
Typically replies within 1 month
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If I could enter no stars I would AVOID…
If I could enter no stars I would AVOID LIKE THE PLAGUE.
Absolute fraud of a company
They ask for more than any rental property would
Unfairly dismiss you
Disgusting customer service - no empathy and smart ass responses and give misleading information to your potential landlord.
Fraudulently use information with no permission
27 December 2024
Unprompted review
Great service from Caitlin
I had made a mistake on my form so did a live chat with Caitlin to get it resolved, she did this so quickly and was friendly and professional ;o)
12 February 2025
Unprompted review
Great agent assistance and problem resolution
The agent Gaetan was quickly able to understand the issue with my online application and gave clear guidance on how to resolve the matter, which we managed to do within the hour.
6 February 2025
Unprompted review
Caitlin was fantastic a credit to…
Caitlin was fantastic a credit to Homeppl- always willing to help and clear with her responses whenever I have queries- pleasure to deal with her
5 February 2025
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Very efficient and responsive.
4 February 2025
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Caitlin is a star!
3 February 2025
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
really responsive & easy to use 🙌🏼 very…
really responsive & easy to use 🙌🏼 very helpful service agents too
3 February 2025
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Great support and assistance
Great support and assistance resolved a problem fast to ensure reference completed in a really timely manner. Thank you
31 January 2025
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
I personally had a good experience
I personally had a good experience, thanks to Gaetan.
30 January 2025
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
5 stars
amazing response time and customer service. Natasha was amazing.
30 January 2025
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Great service
Caitlyn was prompt in her reply and sorting a solution for my technical issues today
29 January 2025
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Very good experience and helpful…
Very good experience and helpful communication from the customer service team Caitlin and Gaetan was very helpful throughout the whole process very wonderful service thank you very much
28 January 2025
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Caitlin is the best agent on Homeppl
Caitlin is the best agent on Homeppl. Super helpful and very quick response time.
24 January 2025
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Was alright
Was alright, bit annoying, but not awful. I reckon 3 stars is fair
23 January 2025
Unprompted review
Reply from Homeppl
Hello,
Thank you for sending us your feedback - we are sorry to hear about your experience with us on this occasion.
I am sorry to read that there were some issues, if you do have any questions or need any clarification please feel free to reach out to me directly on support@homeppl.com FAO Katie or via live chat.
We are grateful for all feedback, both positive and negative, and of course will carefully analyse your comments to make any adjustments that could help us improve our service going forward.
Wishing you a lovely day!
Katie
Very helpful
Very helpful. They guided me through the app as I struggled with it as first. First class service
22 January 2025
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Natasha support manager
Natasha, the customer support manager was beyond helpful and so kind.
21 January 2025
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Very quick
Very quick, understanding, and friendly. Caitlin helped me provide additional documents.
17 January 2025
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
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