Homeroom Sverige Reviews 

I received two broken sofas with no cushion. On Website there was no comment about sittdynor which is not included so I shocked. So I called kund service and ask about chusions. He said “ no idea , send email via website” so I went to webpage and try to upload but it is 2mb per photoes can be uploaded. I took my time and called kund service but they are unhelpful and I have to take photos and resize photos and write messages. It took another my time. I suppose to have them 2 weeks before and it delayed and now my waiting times were wasted due to broken sofas. It is horrible experience to have such kundservice and claiming on broken furniture. I think it is not delivery company faults. Wooden sofas were in the box without any protections. I totally get why Swedish people loves IKEA even if it is cheapy

I WILL NOT GIVE UP

I CALLED YOU GUYS LIKE 50 TIMES.
THEY JUST END THE CALL.
YOU PROMISED ME 1500 KR FOR THE STUPID DELIVERY AND 4 MONTHS LONG WAITING TIME
ALSO BECAUSE OF YOUR STUPIDITY I HAVE TO PAY 900 KR TO ELPY COMPANY I HAVENT EVEN GOT THE ITEM. NOW IN ELPY THEY ARE SAYING THAT I HAVE RETURNED THE ITEM.

I am quite happy with Homeroom itself.

The product I ordered though. Don't get me wrong, it's beautiful. It does what it is supposed to. But..
So I ordered an armchair and the first thing I realised which I couldn't know from pictures and the description is that the feet are actually made out of plastic and not wood.

The second thing was that assembly was horrible even though it was only about attaching the aforementioned 4 feet. The wholes in the fabric did not want to line up with the ones in the structure so screwing in the feet was needlessly hard particularly because I didn't want to damage the fabric.

So, removing one star for a product that is not quite worth it's price.

TEMPUR Bädd madrass ICE Grey 180X200
Den var den bästa bädd madrass som köpte jag.

long delivery time. more than 2 weeks. unhelpful and weird customer service. the two times i called they weren’t helpful the girl I talked to didn't know anything about why my delivery is late and kind of rude.

I just can’t pay with credit cards They lure people to buy in installments, and when they pay, there is only a card payment

I bought 4 items divided in 2 packages. After purchase I saw that the packages were three, so I paid for 3 different deliveries. I was not able to see the third package (or the charges for it) before clicking confirm. This is likely because I continued on a previous session (from the night before when I looked at the items and clicked through) and the system did not update until I clicked confirm (on the next morning after decision on purchase with the 2 packages). I wrote about this to customer care, to understand why was I not notified of this change and asking to rectify the issue. The answer was polite but inconsistent, general and not helpful. Given the customer care response, I deleted my subscription to the newsletter and will never purchase anything else from your website.

General note #1: I signed up because a message popped up saying I would get a discount on the more expensive item (because it was my first purchase), but then didn´t find any code for it, or any way to implement that discount. I would be a happier customer if there would indeed be an additional discount if promised.

General note #2: Sustainability: I was already considering not buying the item that was in a separate delivery for environmental issues. You could add a filter after one has chosen an item, so that they know what is available from the same warehouse, thus avoiding multiple trips and costs.

General note #3: after paying a total of 600 sek for delivery, I received way too many messages and confusing texts from both homeroom and postnord about the different deliveries, which were organized as one per item (disregarding the triple delivery cost I had paid). That would be ok but I was scheduled a delivery for one day and nothing came. Another week later I could actually pick my own time for delivery, and finally things came on time, the 4 items together, and delivered by a kind postnord officer. It would be easier if one could directly pick their delivery time avoiding tens of messages.

Website, photos, filters and product descriptions are well organized and clear, but I would not suggest to buy from homeroom.

Took a long time to receive the package, I was told they'd remove the shipping fee - which never happened.
The quality of the wood planks of the shelf system is very low, the screw broke through the "wood" (which is actually laminate). Instructions are poor, screws were too short so i had to find longer ones by myself.

I ordered a tv table and a side table. 4 weeks already passed. None of them have arrived. I am very disappointed. I did plan based on this delivery. It ruined my plans already.

The item arrived already damaged - dents and scratches in the metal, the rubber fitting falling out, the cord covering is frayed and the actual stand itself is crooked. It looks like it has either been returned by another customer or is just bad quality. I won't be purchasing again.

The customer service is really good but the delivery said 4-6 days and its been 6 days and havent received anything

I have not received my shipment yet. I order a soffbrod a week ago and no word from you yet.

Delivery was really poor, it took so long to get our item. First we got demage article as handling was really poor. There was wrong dimensions mentioned for delivery so it got stuck with postnord for 2 weeks and once we got it was already damaged.
Then we ordered it again and same thing happend ot took 7 weeks more to get our item but luckily it wasn't damaged this time.

Although we are quite satisfied with the material and design but the whole process pissed us off we ordered it in Feb and got our article in May.

Bought a mirror at a reduced price. Product quality is high, I like that it was cheaper than originally expected, and it was decently packaged and delivered in an acceptable time frame.

Skit skit och skit

The shelf is beautiful but the nails were missing and the instructions missed steps and did not inform about the orientation of the middle section which caused me to having to dissemble the shelf and redo it again. Some parts had little marks that I could fortunately place on the sides that are not visible.

I bought sets of plates and it's really nice and looks elegant. I'm satisfied. Highly recommend this product.

Good product but the packing was substandard as the package was badly damaged. However, the material escaped damage.

Quick delivery, Quick refund. I gave Homeroom a chance despite negative reviews but my experience has been very positive. The delivery happened within a week as advertised, and then I returned the product (the color did not match my room's theme), I was paid the price back within a couple of days too.