This time was very fast delivery, nothing is broken, (this time), the previous package was complete damaged, what made sad both of us, ( seller/buyer) give a good service guys and people will pray for... See more
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I know its extra income for retail stores that have to pay rent and are well located, but why does it every time has to be a place ran by dirty, unprofessional people? Can't Homerr do business with be... See more
Can be really tricky when something doesn't quite go right specially if you deal with vinted in the middle but otherwise it does what it does, just slower.
Clear and timely communication, it's nice that the label only has the QR code because it is more convenient and protects privacy of both senders and receivers. Delivery time is usually within the es... See more
Company details
Written by the company
Vaak niet thuis als je pakketje wordt geleverd? Haal gemakkelijk én duurzaam je pakketje op bij een HomerrPunt bij jou in de buurt, wanneer het jou uit komt. Homerr wil een einde maken aan de last mile problematiek door een netwerk van buurtgenoten. Een sociaal logistiek netwerk dat buurtgenoten verbindt. Omdat wij een duurzame verzender zijn kan het iets langer duren voordat je pakketje binnen is.
Contact info
Entrada 211, 1114 AA, Amsterdam, Netherlands
- www.homerr.com/help
- homerr.com
4.4
Excellent
167k reviews
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I wait already one Month for my package…
I wait already one Month for my package probably they lost them
4 February 2025
The staff are friendly and helpful
The staff are friendly and helpful. They are super efficient, never have to wait for them to find my parcels .
4 February 2025
Perfect service thanks
7 February 2025
Expand your outlets!
Compared to your competitors, you have significantly less outlets taking/giving your parcels in Brussels. This means that the choice of places as well as opening hours is rather limited and that it takes me quite some time to use your services (on both sending and receiving ends).
3 February 2025
The worst company ever
The worst company ever. From NL to NL 3 weeks and my parcels are nowhere to be found.
Customer service agent (Sheranie) is totally unhelpful and just keeps sending the typical ready replies "your parcel will arrive soon"!
Absolutely disgusted with their cr*p service, I'll never in my life use them again!!!
7 February 2025
Unprompted review
Perfect perfect perfect perfect perfect…
Perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect
7 February 2025
Worst company for packages
Worst company for packages. A package I sent was returned because buyer lost interest since they took almost 30 days to deliver from Belgium to France. I received the pick up info saying I had 2 weeks to pick up after 8 days they send it back because they changed their policy in the meantime and I could not receive the package. And then they blamed me!
22 January 2025
Unprompted review
Prima uitleverservice
1 February 2025
Lost my package against all sustainability principles
I’m beyond frustrated with how @Vinted and @Homer are handling my lost package. I sold two jackets on Vinted, shipped them as required, and when the buyer didn’t collect them, they were sent back to the shop where I originally dropped them off.
Unfortunately, I was sick and missed the deadline to pick them up. Now, my package is somewhere in a distribution center, but Homer refuses to tell me where, and Vinted won’t take responsibility either.
So, my own property is just gone—and neither company has a solution. How is this acceptable? How can a package just disappear without any way to track it?
I know I’m not the only one facing this issue. If Vinted and Homer want to keep their customers’ trust, they need to take responsibility and provide real solutions—not just scripted responses.
4 February 2025
Unprompted review
Superb service
Superb service. They were able to deliver on time as communicated by email, and the package received in good condition. Very happy customer here.
5 February 2025
You lost my parcel within the same city
You lost my parcel, sending it from one commune in Brussels to another, and it took 5 weeks to be able to declare it a loss. Incredibly bad service, will try to avoid at all cost
31 January 2025
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