HomeSnag - Professional Snagging Reviews 

288
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and thorough in their inspections, often explaining findings clearly. People frequently highlight the detailed and comprehensive reports, which often uncover significant issues that customers would not have noticed themselves. Consumers also appreciate the easy booking process and excellent communication, with many noting the helpfulness and responsiveness of the customer service team. The overall service is described as first-class, with efficient processes and timely delivery of reports, providing peace of mind to new homeowners.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Customers consistently note positive experiences with service, praising the professionalism, punctuality, and... See more

Quality

Clients share positive opinions on quality, consistently praising the thoroughness and detail of the reports,... See more

Booking process

People report positive experiences with the booking process, describing it as smooth, easy, and efficient... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Matthew who came for snaging was very polite and professional. He carried out all the checks throughly and also was explaining the issues in between. He did a great job flaging a broken roof as it was... See more

Rated 5 out of 5 stars

Used Homesnag 8 years ago after having far too many issues with our housebuilder. Glad we did if not we could have had a fatal incident as many safety rules were breached. We moved into another new... See more

Company replied

Rated 5 out of 5 stars

We had a really good experience with Homesnag. Matthew spent four hours surveying our three-bed, and spotted some things that we would never have noticed ourselves. He was friendly and professional,... See more

Company replied

Rated 5 out of 5 stars

We received a very thorough external and internal inspection of our new home, uncovering many things that we had not spotted. The HomeSnag team who visited us were courteous, friendly and very pro... See more

Company replied


Company details

  1. Building Inspector

Written by the company

We are the market leading new-build professional snagging company offering the most comprehensive snagging survey available on properties across England & Wales. Our snagging inspection process is unique, having been refined over 6 years inspecting over 20,000 new-build properties. We are the only RICS regulated Snagging Company in the UK, providing you with the assurance our service is operated to the highest of standards.


Contact info

4.9

Excellent

TrustScore 5 out of 5

288 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(288)

119 reviews in the last 12 months

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Rated 5 out of 5 stars

No issues at all, would recommend

Homesnag gave a precise visiting time the night before, which was useful. I also needed to re-arrange the visit, which was very straightforward to do. I am happy with the report.

20 January 2023
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Katya,

Thank you so much for a wonderful review. We are really pleased that you found the whole process so easy and that you are happy with your report. We wish you the best in your new home and thank you again for choosing us to snag for you!

Rated 5 out of 5 stars

Post completion Review

Really glad I chose Homesnag to look at my new build post completion. They went into so much detail and found out much more than I had anticipated or would have even looked at myself. Wouldn’t hesitate to recommend to anyone else both my neighbours either side have used them.

6 January 2023
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Julie, We're really pleased to hear you were so happy after choosing HomeSnag to inspect your property. Thank you for your review and we wish you all the best in the new home!

Rated 5 out of 5 stars

David was excellent

David was excellent in identifying any issues with the house and the report picked up lots of things which we would not have seen so very worthwhile using HomeSnag

6 January 2023
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Ian, Thank you for your review of HomeSnag and of your inspector David. We wish you all the best in the new house!

Rated 5 out of 5 stars

Excellent service - highly recommend

Adam attended our property last week to carry out the snag report, and we were very impressed with the service. We received the report in just over 24 hours which was great. The report contained issues which we wouldn’t have spotted ourselves and it was clear and easy to read and understand. We have also decided to get the heat loss survey done next week. The girls at the office are very helpful and polite and I would 100% recommend Homesnag. Thanks again!

4 January 2023
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Steph,

Thank you for your wonderful review of Adam and the service you received from HomeSnag. We have passed your feedback on to the team. We wish you all the best in the new house and thanks for choosing HomeSnag!

Rated 5 out of 5 stars

Homesnag inspection

Homesnag carried out an inspection at our property. The representative arrived on time and was respectful of our new home. He was polite and courteous as well as knowledgeable and informative. He identified things we would not have, so this was money well spent and we would highly recommend

30 December 2022
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Darren,

Thank you for your lovely review. We wish you all the best in the new home and thank you for choosing HomeSnag for your inspection!

Rated 5 out of 5 stars

Highly recommend!

Tom has done an excellent job! Great attention to details, so patient he explained everything well and at length to an outsider homeowner like myself, efficient delivery of the report!
Much appreciated, especially Tom came in on a Sunday at my short notice! I can highly recommend their services!

20 November 2022
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Sophia, Thank you for your review of HomeSnag and for choosing us to snag your home!

Rated 5 out of 5 stars

Very quick service, easy to read format

Phone staff very very polite and helpful, didn’t get a chance to meet the inspector as we are both in full time work but we left them a key in the key safe and they made it very easy with no issues.

10 November 2022
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Luke, Thank you for your review of HomeSnag and for choosing us to snag your home!

Rated 5 out of 5 stars

Excellent snagging report

Team was great to deal with, turned up on time and conducted their work thoroughly. Report was quickly dispatched accurate and a handy excel spreadsheet to help manage the snagging work going forward. Very efficient and worth the initial outlay to sense check that the build was to code.

11 November 2022
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Thanks for such a wonderful review! We're really glad you were so pleased with everything. Thanks again for choosing HomeSnag, best of luck in the new home!

Rated 5 out of 5 stars

Fantastic snagging company!

Fantastic snagging company! The customer care, service and professionalism was stellar!
Lee was a great person to deal with and has an amazing eye for detail. We are definitely going to recommend you in the future!
After just a couple of days few snags were already fixed and site manager did not have any objections and promised to fix them all!
Don’t think twice just go with this company, they really know what they’re doing.

15 November 2022
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Thanks for your lovely review of Lee and the company. We're delighted to hear that you were so impressed with the service you received and that the snags are already fixed! Thanks again for choosing us and we wish you all the best in the new home

Rated 5 out of 5 stars

Highly recommended

Very detailed, spotted things i didnt even notice and i’m a details person. Easy booking system and pretty much hassle free. Report came back pretty quick and the report was very clear with images too

7 November 2022
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Faizal, Thanks for your review. We're really pleased that you are so happy with everything and we wish you well in your new home!

Rated 5 out of 5 stars

Very professional nothing a problem

Very professional nothing a problem , changed times at the last minute due to late completion , not a problem to Homesnag , very very accommodating , i received the report within 2 days and it was FANTASTIC , very detailed and nothing missed, 100 points picked up and passed on to builders , Thanks again wouldn't hesitate to promote this company to Friends .

8 November 2022
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Thank you for choosing and reviewing HomeSnag. We are really happy you were so pleased with the service you received and we wish you all the best in your new home!

Rated 5 out of 5 stars

Peace of mind

We had George to do the snagging for our new home which is a show home. Absolutly amazing. Very friendly and he answered every single question in a professional manner. Definitely worth it. The report was so detailed that we simply send it to the builder for them to follow up and clear the problem one by one, so easy. Will recommend Homesnag to my family and friends.

14 September 2022
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Dan, Thanks for the lovely review! We're really happy to hear you're so pleased with George and the report you got following your inspection. Thanks for choosing us to snag for you!

Rated 5 out of 5 stars

HomeSnag Report

Daniel from Homesnag arrived on time and produced a very detailed an professional report, including photos. I think that the report will assist in working withy our builder to identify and clear u all snags.

12 October 2022
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Thank you for your review Barry. We are glad you are happy with the report and we thank you for choosing HomeSnag to inspect your new home!

Rated 5 out of 5 stars

Professional and a clear report supplied.

Although we had to wait a couple of weeks for our survey, I can’t fault Home Snag in their professionalism and the clarity of the report. We discussed a many of the issues which were found on the day and the report was provided by email within the time scale advised. I wouldn’t hesitate to recommend Home Snag to my friends and family.

10 October 2022
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Thank you for your lovely review of HomeSnag. We are delighted to hear that you were happy with everything and we thank you again for choosing us to snag your home for you!

Rated 5 out of 5 stars

Really communicative

Really communicative. The report they provided was much more in depth than expected and very useful having just purchased a new home.

19 September 2022
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Lucas, Thank you for taking the time to review HomeSnag. We're glad you were happy with the report and we thank you again for choosing us to snag your home!

Rated 5 out of 5 stars

Great experience throughout

Great experience throughout. We weren’t sure of our moving date as it was a brand new home and the team were amazing. I kept them posted along the way and in return they were really helpful and understanding. Tom who did our snagging was very thorough and the report was easy to understand and had photographic evidence to help us get a better visual.

27 September 2022
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Sumera, We are so pleased to hear you were so happy with the service from the team and the snagging report you received from Tom. We wish you all the best in the new home and we thank you again for choosing us to snag for you.

Rated 5 out of 5 stars

I am absolutely delighted with the work…

I am absolutely delighted with the work by HomeSnag. Alex who visited my property found more than 200 issues, including a number that I wouldn't have found until it was too late. In addition, the report was very detailed with photos and references to NHBC standards. I can thoroughly recommend HomeSnag and intend to book a resnag when the rectifications have been made.

20 September 2022
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Matthew, Thank you so much for such a wonderful review. We are really happy to hear you were so pleased with Alex and your report. We hope it helps in getting the issues rectified and we look forward to having you back for a reinspection. Thanks again for choosing HomeSnag and we wish you all the best in the new house!

Rated 1 out of 5 stars

Had our survey booking cancelled due to…

Had our survey booking cancelled due to conflict of interest. If you are purchasing a David Wilson Homes property (owned by Barratt) then don’t contact this company. They have so called contracts where they snag more than one property for the developers so won’t take your booking.

Update you failed to mention your offer if I pull down this review and secondly your competition have 2 businesses, one for consumers and one for developers so they have no conflict of interest at all. You need to adjust your business model!

12 September 2022
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Dear Louise

As a company regulated by RICS, we have a professional responsibility to notify clients of any conflict of interests. One such conflict is that we do pre completion surveys for David Wilson Homes in some regions, one of which happens to be where you are moving to. Therefore we politely and promptly raised that we wouldn’t be able to carry out the survey in plenty of time before it was due. In response, you said we were in the pockets of the developer and ended the call.

David Wilson Homes ask us to carry out the exact same style of survey and to the same level of detail that we offer to customers. This is because they want their houses to be as good as possible, which I commend them for. But it holds no sway whatsoever in us conducting a survey on any of their houses over other developers. When we have notified customers about this conflict of interest beforehand, they have actually been grateful considering their property has already had / due to have an independent survey they wouldn’t need to pay for.

I note your last comment to our office manager that you have decided to book with one of our competitors. I know the company that you speak of, whom like us are reputable, established for a number of years and have excellent testimonies. However they also carry out snagging surveys for developers, so I imagine that you now will tarnish their hard-earned reputation publicly by leaving a 1 star review just in the same way you have done for us?

It is a shame that you have felt the need to do this for the sake of a few minutes inconvenience finding another company.

On behalf of the HomeSnag team we wish you all the very best in your new home.

Best wishes
Tom
Managing Director

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