HomeStars Reviews 1,508

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 625 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the professional and efficient service provided, often highlighting the excellent quality of work and results. People frequently commend the staff for their politeness, helpfulness, and attention to detail, making the overall experience positive and reassuring. Reviewers also appreciate the reasonable pricing and the ease of finding suitable contractors for various home maintenance and improvement needs. However, some customers also noted issues with the website, finding it difficult to navigate or expressing concerns about the quality and verification of leads for contractors. A few other people also felt that the pricing was not always clear or that some contractors were unprofessional and did not complete the work as expected.

What people talk about most

Service

Users describe positive interactions with service, often highlighting the professionalism, efficiency, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, politeness, and... See more

Website

Customers consistently note ambiguous experiences with the website, with many finding it a reliable platform... See more

Price

Reviewers highlight ambiguous aspects of price, with many customers reporting positive experiences, finding... See more

Quality

People report positive experiences with quality, often highlighting outstanding workmanship and attention to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had foundation work done by Melanie of The Crack Specialists this past week. She did an excellent job. She was very thorough in explaining the complete process and following through in a timely mann... See more

Company replied

Rated 5 out of 5 stars

RELOCATION ENGINEERS!!! From the move estimate to the seamless move, this company is amazing! Cautious, careful attention to detail. Safe move for all of our items . Head office checked in befo... See more

Company replied

Rated 5 out of 5 stars

I always use Homestars to research professional trades prior to starting a project. If a company has numerous great reviews from prior jobs I put them at the top of my list for securing quotes. Usuall... See more

Company replied

Rated 5 out of 5 stars

Amazing experience will be using this company moving forward reasonably price he took the time to explain things throughly anyone who needs an ac installed in the window give them a call same day... See more

Company replied


Company details

  1. Online marketplace
  2. Internet marketing service
  3. Review site

Written by the company

Hiring a pro when you need one isn’t always easy. HomeStars is the reliable way, helping you hire the right pro for your job. Post your job for free to access pros with the skills you need and get responses from those who want to do it. You choose who you want to chat with. Thanks to HomeStars's feedback system, you can read reviews from previous customers, allowing you to make an informed choice about who to hire. Review profiles, work history and feedback before making a decision about who to chat with. Only pros you have chosen can contact you.

HomeStars

Written by the company

✓ Post a job for free
Post a job and HomeStars alerts relevant pros in your area. It’s easy and it's free.
✓ Pros respond
Get responses from suitable pros who are interested and available.
✓ Review and choose
Browse profiles, work history and feedback before choosing who to share your details with.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.4

All reviews

(1,508)

571 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We really enjoyed having a list of…

We really enjoyed having a list of painters that we could choose from, thanks for making it easy!

25 April 2026
HomeStars logo

Reply from HomeStars

We're happy to hear that you found our list of professionals helpful and that we made the process easier for you! Thanks for your positive feedback.

Rated 5 out of 5 stars

Homestar is easy to use and the company…

Homestar is easy to use and the company I chose was definitely worth it. I would definitely use Homestar again. Thank you

28 April 2026
HomeStars logo

Reply from HomeStars

We're happy to hear that you found our service easy to use and valuable. It's great to know you had a positive experience, and we appreciate your recommendation!

Rated 5 out of 5 stars

Excellent results refinishing our…

Excellent results refinishing our hardwood floors. On time, good pricing and communication. Highly recommend.

24 April 2026
Unprompted review
HomeStars logo

Reply from HomeStars

Thank you for your recommendation, we're happy to hear about your positive experience with a pro you found on HomeStars.

Rated 5 out of 5 stars

Via HomeStars I was able to find a…

Via HomeStars I was able to find a contractor that did excellent work and within budget and on time. I would definitely use HomeStars again

28 April 2026
HomeStars logo

Reply from HomeStars

Thank you for choosing HomeStars! We’re happy to hear the professional you found through our platform delivered such great results on time and within budget. We appreciate you taking the time to share your experience.

Rated 4 out of 5 stars

A special thank you to Ali

A special thank you to Ali who installed our Air Conditioner last week. He arrived early (yeah!) and completed the work in 4 hours ( we were expecting it to take 6 hours). He placed mats throughout the house and left the house spotless. He was able to answer all our questions to our satisfaction. A job well done!!

22 April 2026
Unprompted review
HomeStars logo

Reply from HomeStars

We appreciate you taking the time to share your positive experience. We're so glad the pro you found on HomeStars did excellent work and the installation process was efficient.

Rated 5 out of 5 stars

Easy process

Filing out the required boxes to get the service you need was so easy and within 10 minutes I had my first company to reply to my job request.
I have already referred others.

27 April 2026
HomeStars logo

Reply from HomeStars

We appreciate you sharing your feedback and referring others to us! Thank you for choosing HomeStars, it’s wonderful to hear that you found the process so easy and received such a quick response for your project.

Rated 4 out of 5 stars

Quick response to advertisement and had…

Quick response to advertisement and had a timely appointment. Price range was within budget. The crew that performed the work were courteous, efficient and cleaned up job site.

24 April 2026
HomeStars logo

Reply from HomeStars

We're happy to hear about your positive experience using HomeStars. We appreciate your feedback.

Rated 5 out of 5 stars

All of my posts of jobs to be done have…

All of my posts of jobs to be done have generated responses from reputable, companies or proprietorships, and I have been satisfied with the results. I shall continue posting more jobs to be done at the house when needed because of my good experience with them.

26 April 2026
HomeStars logo

Reply from HomeStars

Thank you for your continued support! We’re thrilled to hear that the professionals you’ve connected with on HomeStars have consistently delivered great results for your home projects.

Rated 5 out of 5 stars

Homestars is an effcient and reliable way to hire contractors

Homestars is easy to work with and they provide you with a selection of reliable contractors so that you can choose. We have used them several times and have been very pleased with the work that was done.

25 April 2026
HomeStars logo

Reply from HomeStars

It’s wonderful to know that you’ve had such great results with the contractors you’ve found on our platform over several projects. Thank you for choosing HomeStars and for your continued support.

Rated 5 out of 5 stars

Sam knew exactly what needs to be done

Sam knew exactly what needs to be done. He completed the job professionally.

23 April 2026
HomeStars logo

Reply from HomeStars

Thank you for choosing HomeStars! We’re glad to hear that the professional you found on our platform was able to get the job done so expertly. We appreciate you sharing your experience.

Rated 5 out of 5 stars

HomeStars made it incredibly easy to…

HomeStars made it incredibly easy to find a reliable contractor for my home renovation. The platform is straightforward, reviews felt trustworthy, and I quickly connected with Northvu Golden Woods Inc. who delivered great results. Highly recommend HomeStars if you want a smooth, stress-free way to find quality contractors.

10 March 2026
HomeStars logo

Reply from HomeStars

Thank you for your recommendation, we're so happy to hear that you found a reliable pro on HomeStars. We appreciate your review!

Rated 5 out of 5 stars

I’m very happy

I was able to find a contractor honest and good. With the help of Home Stars. I was able to choose from various contractors.

24 April 2026
HomeStars logo

Reply from HomeStars

We appreciate you taking the time to share your feedback! Thank you for using HomeStars, we’re happy to hear you found an honest professional for your project and had several great options to choose from.

Rated 5 out of 5 stars

Ryan came and did an outstanding job…

Ryan came and did an outstanding job fixing a leak we had. He explained everything he had to do. Did the job fast. I would recommend him again.

23 April 2026
Unprompted review
HomeStars logo

Reply from HomeStars

We’re happy to hear you found the right professional for your project through our platform. We appreciate you taking the time to share your feedback. Thank you for using HomeStars!

Rated 5 out of 5 stars

"Lone Wolf "

"Lone Wolf "
Keith was true to his word, on time very professional and did a great job, would highly recommend him. In fact our neighbours liked what he did and had him build a fence for them!!

18 April 2026
HomeStars logo

Reply from HomeStars

We’re happy to hear you found the right professional for your project through our platform and recommended them to your neighbors. We appreciate you taking the time to share your feedback. Thank you for using HomeStars!

Rated 1 out of 5 stars

I reached out to inquire about services…

I reached out to inquire about services and initially spoke with someone who said they would get back to me, but I never received a follow-up. About a week later, I called again and spoke with another representative who told me they would look into my inquiry and call me back. I did not hear back from them either. A few days later I then sent an email and received a response apologizing for the situation and assuring me that a rush request had been sent for someone to contact me. I was also asked to follow up if I didn’t hear back by the end of the next day. After still not receiving any contact, I followed up as requested, but I have yet to receive a reply or a call.
Lack of follow-through across multiple attempts has been frustrating. I would suggest improving internal communication and ensuring that customer inquiries are consistently tracked and responded to in a timely manner. Clear follow-up processes would go a long way in providing a better customer experience. This confirms I will not be doing business with them.

23 April 2026
Unprompted review
HomeStars logo

Reply from HomeStars

Thank you for sharing your feedback. We apologize for the communication experience you described and understand your frustration. We value your input as we work to support our community. To help ensure a safe and successful hire, we always recommend checking a professional's ratings and verified reviews before starting a project. We appreciate your patience.

Rated 5 out of 5 stars

OnGuard knows how to permanently remove mold

OnGuard is very thorough and they do mold remediation properly, they don't just come in and encapsulate the mold! They are timely and responsive to communication.

15 January 2026
Unprompted review
HomeStars logo

Reply from HomeStars

We appreciate you taking the time to share your feedback!
It’s wonderful to hear that the professional team you found on our platform provided such thorough and timely service for your project.

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