HomeStars Reviews 1,499

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 625 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the professional and efficient service provided, often highlighting the excellent quality of work and results. People frequently commend the staff for their politeness, helpfulness, and attention to detail, making the overall experience positive and reassuring. Reviewers also appreciate the reasonable pricing and the ease of finding suitable contractors for various home maintenance and improvement needs. However, some customers also noted issues with the website, finding it difficult to navigate or expressing concerns about the quality and verification of leads for contractors. A few other people also felt that the pricing was not always clear or that some contractors were unprofessional and did not complete the work as expected.

What people talk about most

Service

Users describe positive interactions with service, often highlighting the professionalism, efficiency, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, politeness, and... See more

Website

Customers consistently note ambiguous experiences with the website, with many finding it a reliable platform... See more

Price

Reviewers highlight ambiguous aspects of price, with many customers reporting positive experiences, finding... See more

Quality

People report positive experiences with quality, often highlighting outstanding workmanship and attention to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had foundation work done by Melanie of The Crack Specialists this past week. She did an excellent job. She was very thorough in explaining the complete process and following through in a timely mann... See more

Company replied

Rated 5 out of 5 stars

RELOCATION ENGINEERS!!! From the move estimate to the seamless move, this company is amazing! Cautious, careful attention to detail. Safe move for all of our items . Head office checked in befo... See more

Company replied

Rated 5 out of 5 stars

I always use Homestars to research professional trades prior to starting a project. If a company has numerous great reviews from prior jobs I put them at the top of my list for securing quotes. Usuall... See more

Company replied

Rated 5 out of 5 stars

Amazing experience will be using this company moving forward reasonably price he took the time to explain things throughly anyone who needs an ac installed in the window give them a call same day... See more

Company replied


Company details

  1. Online marketplace
  2. Internet marketing service
  3. Review site

Written by the company

Hiring a pro when you need one isn’t always easy. HomeStars is the reliable way, helping you hire the right pro for your job. Post your job for free to access pros with the skills you need and get responses from those who want to do it. You choose who you want to chat with. Thanks to HomeStars's feedback system, you can read reviews from previous customers, allowing you to make an informed choice about who to hire. Review profiles, work history and feedback before making a decision about who to chat with. Only pros you have chosen can contact you.

HomeStars

Written by the company

✓ Post a job for free
Post a job and HomeStars alerts relevant pros in your area. It’s easy and it's free.
✓ Pros respond
Get responses from suitable pros who are interested and available.
✓ Review and choose
Browse profiles, work history and feedback before choosing who to share your details with.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

I had a fantastic experience with HomeStars when plumbing services were required. They were quick to respond with JAG Plumbing who diagnosed the issue right away. The technician was friendly, professional, and explained everything clearly. The work was completed efficiently, and the results were excellent. I’m very impressed with their service and would definitely recommend HomeStars and JAG Plumbing and Heating to anyone needing reliable contractors.

8 May 2026
HomeStars logo

Reply from HomeStars

We are pleased to hear that the professional you connected with provided such excellent service. Thank you for choosing HomeStars and for your recommendation!

Rated 5 out of 5 stars

I hired a baerbrotherroofing to…

I hired a baerbrotherroofing to replacement of roof and they did excellent job, they are very professional and clean ,job done very well

4 May 2026
Unprompted review
HomeStars logo

Reply from HomeStars

We're so happy to hear you had an excellent experience with your roof replacement. We appreciate your kind words about the professionalism and cleanliness of a company you found on HomeStars.

Rated 5 out of 5 stars

You hooked me up with a great person to…

You hooked me up with a great person to handle my job, I had delays on my end and he stuck right with me. This is a good service.

8 May 2026
HomeStars logo

Reply from HomeStars

We are pleased to hear that the professional we matched you with was so patient and flexible. Thank you for choosing HomeStars and for sharing your experience!

Rated 3 out of 5 stars

I am disappointed in a company posted…

I am disappointed in a company posted on Homestars! Set up a appointment with a Matt Smith and never showed or called! I called the phone number end of the day and was told they would email me another date! Gave no reason for the no show! I am still waiting for the email!!

9 May 2026
HomeStars logo

Reply from HomeStars

We appreciate you bringing this to our attention. We're sorry to hear about your experience with a company you connected with on HomeStars and the subsequent issues you encountered. It's not what we expect of pros using our platform.
At HomeStars, we strive to ensure quality and reliability in our network of pros. Despite our extensive vetting process, issues may still arise as seen in your case.

Rated 5 out of 5 stars

HomeStars is One Stop for All your Home…

HomeStars is One Stop for All your Home maintenance needs, whether it be a Facelift Project, Renovation, Restoration or just a minor repair. Most importantly, you have number of contractors to search for your needs, you've so many choices that suit your budget after you get the Quotes from different Contractors, this Helps to make an informed decision for Home Owners. Besides, HomeStars provides an excellent Customer Support if you run into any difficulty or have any questions, HomeStars always keeps you in the loop, until your project is done. Besides, HomeStars services are free, Home Owner just need to simply Register without any lengthy - complicated All the Cutting Edge Techno Trash Registration Procedures! Kudos...HomeStars...People Go For It...

21 April 2026
HomeStars logo

Reply from HomeStars

We appreciate the glowing feedback. We’re thrilled that our platform and support team have helped you navigate your home projects with ease and confidence. Thank you for choosing HomeStars.

Rated 5 out of 5 stars

Stress free seamless move

RELOCATION ENGINEERS!!!
From the move estimate to the seamless move, this company is amazing!
Cautious, careful attention to detail. Safe move for all of our items .
Head office checked in before, and after to be certain all went well.
This company cares about their reputation!
10/10!
Thanks everyone!

8 May 2026
HomeStars logo

Reply from HomeStars

We’re thrilled to hear you had a seamless 10/10 experience with Relocation Engineers! Thank you for choosing HomeStars.

Rated 2 out of 5 stars

Good but bad for contractors

All though its a good concept to bring leads to contractor it is very expensive for contractors when leads don't follow through. The expectation of contractors who first contact customers they expect the customer to pick them. I am a customer and had many contractors complain because I did not select them and I had a few trying to charge me for the lead failure. I did find a great company to do the work but the rest of the contractors that were not selected were upset. This company needs to do better with how they bring leads to contractor. Some contractors are straight rude to due to this fact that you did not select them and now they have to pay homestars still which seems a bit ridiculous.

1 March 2026
Unprompted review
HomeStars logo

Reply from HomeStars

Thank you for sharing your feedback. We’re sorry to hear about any unprofessional behavior you encountered.

Please remember that you are under no obligation to hire a professional or pay for a quote unless explicitly agreed upon in advance. We truly appreciate your input.

Rated 5 out of 5 stars

Great recommendations

Great recommendations. Wonderful follow-up
I find it to be a trustworthy resource.

8 May 2026
HomeStars logo

Reply from HomeStars

Knowing you see us as a trustworthy resource means a lot! We’re so glad our recommendations and follow-up have been helpful for your projects. Thank you for sharing your feedback.

Rated 5 out of 5 stars

Nick Murphy did a fabulous job on my…

Nick Murphy did a fabulous job on my gutters , removed and cleaned the guards. Nick is hard working, prompt, and courteous. Raked up the discarded leaves and dirt from the gutters. Reasonably priced.

7 May 2026
Unprompted review
HomeStars logo

Reply from HomeStars

We’re glad to hear you had such a positive experience with the professional you found on HomeStars! It’s great that the work was done so thoroughly and with such care for the cleanup. Thank you for choosing us and for sharing your feedback.

Rated 5 out of 5 stars

Handy Person

Every time I have used Homestars I find the type of the right person for the job required.

5 May 2026
HomeStars logo

Reply from HomeStars

It’s wonderful to know that you’ve consistently found the right professionals for your home needs through our platform! Thank you for choosing HomeStars and for sharing your experience.

Rated 5 out of 5 stars

Mike was a great guy very easy to deal…

Mike was a great guy very easy to deal with and he did a wonderful job. Would definately use him again.

7 May 2026
HomeStars logo

Reply from HomeStars

It’s fantastic to hear that the pro made the process so easy and delivered such great results! We’re glad you had a wonderful experience, and we appreciate you trusting HomeStars for your project.

Rated 5 out of 5 stars

Adil and his partner were great to deal…

Adil and his partner were great to deal with. Easy to talk to. I needed to replace a bunch of Cedar Siding with vinyl siding.After demolition was over we noticed a lot of rotting wood. I went and bought the supplies. They fixed it all for nothing extra. The place was spotless when they were finished. Very satisfied.Great job, great attitude awesome guys to deal with. I would definitely use them again and refer them to friends and family!
Fred
Maple Ridge

5 May 2026
Unprompted review
HomeStars logo

Reply from HomeStars

We love hearing that the professionals you connected with on our platform went above and beyond to handle those extra repairs and left everything spotless! Thank you for choosing HomeStars and for sharing your recommendation.

Rated 5 out of 5 stars

Professional work with great customer service

I had an emergency job to install a basement window well at my mother's house. Jack was very responsive and walked me through the process. The work was immaculately done on a tight schedule, and Jack was always available to answer any questions I had. I would happily hire Direct Waterproofing again in the future!

14 April 2026
Unprompted review
HomeStars logo

Reply from HomeStars

It’s wonderful to hear that the professional you connected with through HomeStars was able to handle your emergency project so efficiently and with such great care. Thank you for choosing us and for sharing your experience!

Rated 4 out of 5 stars

Jeff Hamlin, Company representative

Company representative, Jeff Hamlin, explained in great detail about water softeners which we have agreed to have installed. If installion goes okay and the product lives up to its listed potential, then I would highly recommend this product and company to others.

5 May 2026
Unprompted review
HomeStars logo

Reply from HomeStars

We're happy to hear about your experience with a company you connected with on HomeStars. Thank you for sharing your feedback.

Rated 5 out of 5 stars

John and his team installed our windows…

John and his team installed our windows and doors . They did a fantastic job inside and out . They did it all in 2 days and it’s unbelievable the difference it has made in our home .I give them a 5 star ++ rating
Thank you again Colleen P

27 April 2026
Unprompted review
HomeStars logo

Reply from HomeStars

We’re thrilled to hear about the fantastic transformation of your home! Thank you for choosing HomeStars and for taking the time to share such a positive review of John's team's work.

Rated 5 out of 5 stars

Using Homestars was easy and quickly…

Using Homestars was easy and quickly connected me with the company that I needed to get my job done.

4 May 2026
HomeStars logo

Reply from HomeStars

We're happy to hear that you easily found the right company for your project using our platform. We appreciate your positive feedback and thank you!

Rated 1 out of 5 stars

Don’t hire Citycrest Roofing company!! They are a SCAM!

I called a highly rated roofing company called Citycrest Roofing. Do not hire this company as they are a complete scam! They took my money and didn’t do the work, and Josh had the balls to tell me that the roof was “ damaged by raccoon afterwards” Let see what the judge says when we meet in court !

3 April 2026
Unprompted review
HomeStars logo

Reply from HomeStars

We appreciate you bringing this to our attention. We're sorry to hear about your experience with a company you connected with on HomeStars and the subsequent issues you encountered. It's not what we expect of pros using our platform.
At HomeStars, we strive to ensure quality and reliability in our network of pros. Despite our extensive vetting process, issues may still arise as seen in your case.
If you haven't already, please feel free to reach out to us to provide further details, and a member from our team we'll be happy to support you! https://support.homestars.com/s/contactsupport

Rated 5 out of 5 stars

Finished our interior window trim

Finished our interior window trim, paint looks great. Flexible and finished fast.

8 April 2026
Unprompted review
HomeStars logo

Reply from HomeStars

We're happy to hear that you are pleased with how quickly the pro you found using HomeStars finished your interior window trim. Thank you for your positive feedback!

Rated 5 out of 5 stars

Very fast responses

Very fast responses. Trades seemed verified, reviews useful

3 May 2026
HomeStars logo

Reply from HomeStars

Thank you for your positive feedback; we appreciate it.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look