Home Supplies Direct ltd Reviews 81

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the swift delivery and efficient service, often noting that products arrived quickly and within the quoted timescales. Many people appreciate the excellent communication and the helpfulness of the staff, especially when dealing with international orders or specific product inquiries. The products themselves are frequently highlighted for their quality and effectiveness, with many reviewers finding them to be exactly what they needed at very competitive prices. However, some customers also noted occasional issues with orders, such as receiving a wrong size or a faulty item, though the company generally responded promptly to resolve these problems by offering replacements or exchanges.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting swift and quick delivery times,... See more

Product

Customers consistently note positive experiences with product, often highlighting great quality and value for... See more

Price

Users describe positive interactions with price, consistently finding products at a good or reasonable cost,... See more

Service

Consumers find service to be positive, consistently praising its speed and reliability. Reviewers frequently... See more

Order

Reviewers mention positive feedback about their orders, with many recommending the service due to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rapid delivery of Gorilla Glue by next day and excellent communications. First time I've used this company but will definitely use them again. Good price, well packed and very helpful by email when I... See more

Company replied

Rated 5 out of 5 stars

Communication was excellent with Nik and the product they sell (Briwax) can not be beat. Ordered from abroad and they were very diligent taking care of tariffs (grrr) customs and duty, etc so I only... See more

Company replied

Rated 5 out of 5 stars

Ordered online through Amazon and parcel arrived when they said but we were one short. Contacted them and the service from then onwards was exceptional. Communication, parcel received next day, coul... See more

Company replied

Rated 5 out of 5 stars

They sent me a ten metre LED rope light, but the last two metres were faulty! I informed Home Supplies Direct & they apologised & offered a 50% refund or replacement rope light. I wanted a replacemen... See more

Company replied


Company details

  1. #17 of 35 best companies in Stationery shop
  2. #38 of 125 best companies in DIY Store
  3. #47 of 92 best companies in Hardware Shop
  4. #41 of 54 best companies in Arts and Crafts Shop

Written by the company

Online Sales Company Which Prides Itself With Quality Products, Fast Dispatch Times & Excellent Customer Services.


Contact info

4.8

Excellent

TrustScore 5 out of 5

81 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Excellent prices

22 April 2025
Home Supplies Direct ltd logo

Reply from Home Supplies Direct ltd

Dear Maria, thank you for your great feedback & ratings.
We wish you all the best!

Rated 5 out of 5 stars

Great service A*****

Search for the item I wanted on Google and this website came up, product in stock for the amount I wanted. Hadn’t heard of them before but thought I’d give them ago! I cannot fault the customer service are very helpful and communication well above expected standard. I placed my order bank holiday Saturday on first class delivery expecting to receive it Wednesday the next week taking into account the holiday but no I got it on the Sunday morning

I will certainly look on the website again for items when I’m looking to order something

19 April 2025
Home Supplies Direct ltd logo

Reply from Home Supplies Direct ltd

Dear Louise, thank you for your great feedback & ratings.
We wish you all the best!

Rated 5 out of 5 stars

Ready to help

Ready to help, rapid responses, very well packed. Tks

21 April 2025
Unprompted review
Home Supplies Direct ltd logo

Reply from Home Supplies Direct ltd

Dear Sandra, thank you for your great feedback & ratings.
We wish you all the best!

Rated 5 out of 5 stars

Fast efficient service

Fast efficient service. Well priced.

14 April 2025
Home Supplies Direct ltd logo

Reply from Home Supplies Direct ltd

Dear Peter, thank you for your great feedback & ratings.
We wish you all the best!

Rated 5 out of 5 stars

Quality items sold at great prices! 5 Stars

Quality items sold at great prices with quick dispatch and fast and friendly communication. A 5 Star small company.

16 April 2025
Unprompted review
Home Supplies Direct ltd logo

Reply from Home Supplies Direct ltd

Dear Paul, thank you for your great feedback & ratings.
We wish you all the best!

Rated 5 out of 5 stars

Fast delivery and a very…

Fast delivery and a very easy-to-navigate website! I had a question and called their support team, they answered instantly and were extremely helpful. Excellent service overall. I totally recommend Home Supplies Direct!

21 March 2025
Home Supplies Direct ltd logo

Reply from Home Supplies Direct ltd

Dear Darshan, thank you for your great feedback & ratings.
We wish you all the best!

Rated 5 out of 5 stars

Brilliant company .

Brilliant company , would definitely reccomend great communication good value and excellent products..

10 February 2025
Unprompted review
Home Supplies Direct ltd logo

Reply from Home Supplies Direct ltd

Dear Mrs Leslie, thank you for your great feedback & ratings.
We wish you all the best!

Rated 5 out of 5 stars

Great service

Website very easy to navigate, quick dispatch and great products.

13 January 2025
Unprompted review
Home Supplies Direct ltd logo

Reply from Home Supplies Direct ltd

Thank you for your rating and great review.

Wish you all the best!

Rated 5 out of 5 stars

Superb customer service and they…

Superb customer service and they provide a wide variety of products that maybe needed. Would recommend this company for all your home supply needs.

10 January 2025
Unprompted review
Home Supplies Direct ltd logo

Reply from Home Supplies Direct ltd

Dear Robert, thank you for your great review & ratings.
We wish you all the best!

Rated 5 out of 5 stars

Great communication.

Great communication.
Fast delivery.

12 December 2024
Unprompted review
Home Supplies Direct ltd logo

Reply from Home Supplies Direct ltd

Dear Susan, thank you for your great feedback & ratings.
We wish you all the best!

Rated 5 out of 5 stars

Home Supplies Direct have been…

Home Supplies Direct have been extremely helpful in ensuring that I have the correct size blades made by M&R. I would definitely buy from them again. Thank you

15 November 2024
Unprompted review
Home Supplies Direct ltd logo

Reply from Home Supplies Direct ltd

Dear Kloe, thank you for your great feedback & ratings.
We wish you all the best!

Rated 5 out of 5 stars

Immediate exchange

Ordered the portable field easel from here. Despite it being damaged in transit they instantly acknowledged exchange and freepost return label for the original Very swift response- new item arrived within three days of notifying them. New item arrived today, in perfect condition.

21 October 2024
Unprompted review
Home Supplies Direct ltd logo

Reply from Home Supplies Direct ltd

Dear Dennis, thank you for your great feedback & ratings.
We wish you all the best!

Rated 5 out of 5 stars

Great communication

Great communication
Good customer service

20 September 2024
Unprompted review
Home Supplies Direct ltd logo

Reply from Home Supplies Direct ltd

Dear Shafaat, thank you for your great review.
We wish you all the best!

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