Homesurewarranties Reviews 41

Have emailed this company on various occasions to cancel a domestic cover policy which was taken out by my elderly parents of which my father has since passed away,and have since discovered this policy was totally not needed as they already had cover on a new appliance and their other appliance is only worth replacing.but cover they was sold was very comprehensive right down to toaster cover,my widowed mother of 82 with pre dementia is getting phone calls regularly almost to the point of being for forceful to which she gets very upset luckily she puts the phone down now when they call .have found on Google this is quite common for this company to be like this with elderly people,I know they have a reasonable reputation but they don't reply to emails and when I spoke to a representative on phone they definitely was not helpful.

My boiler stopped working suddenly, and an engineer came out the very same day. He was polite, professional, and had it running again within minutes. Really impressed with the speed and attitude of the team. Highly recommended!

Service my boiler each year, always very reliable.

Called customers services for a query about my cover plan. Spoke with a very helpful agent called james who was polite and professional. 5*

Annual boiler service was smooth, clear report and easy to communicate with.

Appliance warranty claim it did take a week but communication was good throughout. No fault to the companies as had to order spare parts.

Amazing company absolutely lovely staff highly recommend

I would give zero stars if possible. This company scammed my elderly mother with dementia into giving them her bank details over the telephone. They then set up a DD and took £98.98 from her account. I cancelled the DD and contacted them asap to complain. They apologised and said she would receive a refund within 3 - 5 days. It didn't arrive. I contacted them again and they said it had been approved 2 weeks previously and they would expedite it to arrive in her account that afternoon. Two months later and still no payment has been received. I have tried phoning again but the line goes dead or is constantly engaged. Disgraceful and shocking behaviour to steal off the elderly. Be warned and do not touch them with a bargepole. They are not the only company doing this, as my mother has been scammed by three other companies of the same ilk.

Found payments being taken out of my parent's bank account by Homesure warranties when they passed away. Don't know what the payments were for as we've not found any documentation or contracts, neither are there emails in their email address regarding taking out any warranties. Company makes it very difficult to contact them - the email address bounces, if you phone them you sit on hold for ages until you get cut off, you request a call back and no-one does. I've ended up sending a letter by recorded delivery to the address on their website to try and cancel these unknown payments.

My worry is that parent took out an unnecessary warranty following a cold call or was otherwise signed up to something without being fully aware of what they were signing up for.

This company is trying to take money from my aunties account without her permission. Her phone line isn't even connected so I don't know how they got her direct debits details without any permission. I'll be raising it with her bank immediately to get them blocked. Avoid this company!

As others have noted - THIS COMPANY PREYS ON OLD PEOPLE. They set up an unwanted direct debit for my elderly mother and then it was impossible to get through on the phone

Scam. Avoid this company they prey on elderly and vulnerable people and get hold of their bank details and when you need service when something breaks down they don't even pick up the phone.

Scam company took money from my mother's account without her permission. Her phone line isn't even connected so god knows how they think they can get away with making direct debits without permission. Raising with her bank immediately to get the money refunded. Avoid this company!

My partners mother was mis sold a warranty cover for her boiler. She is elderly, disabled and partially deaf. Nevertheless, they were able to obtain her bank account details and take a D/D payment from her account. I spotted the debit and she was able to reclaim the funds.
She lives in a rented flat, so the boiler care is solely the responsibility of her landlord…
She didn’t recall the telephone conversation with the person calling from Homesure.
I don’t now how these people sleep at night!!!

100% recommend

Great price , great service , I have saved lots of money this past year and I can’t be happier. I’m extremely glad I changed over to home sure warranties !

Lovely !

AMAZING!!!!!
lovely service, spoke to a lovely young lady on the phone. i got a great plan for an amazing price!

Simple, easy and reassuring! Fantastic service with no push attitude. Will be recommending!

Such a helpful group of staff, i have tried various different companies over the years and they all seem to just rush the process however with homesure I felt like the customer service team actually took onboard my concerns, the sales process from start to Finish was fantastic and I would highly recommend to anyone who’s on the fence !!!!

Great company.

Amazing service from start to finish , have held my cover for 2 years now and when I have used them for an emergency they were there the same day . Definitely worth the money !
5*

If I could give 6 stars I would!

I dealt with one of the sales managers Jake who was fantastic from start to finish. Jake explained my cover in detail, answered all my questions (there was a lot of questions) and after the call I felt confident I had made the right choice.

Thanks for the support!