Hometap Reviews 6,930

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,076 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, often highlighting specific individuals who made the process easy and stress-free. The customer service is frequently described as exceptional, with many appreciating the detailed explanations and constant communication provided throughout their journey. People found the overall service to be excellent, noting the efficiency, ease, and quick response times that contributed to a seamless user experience. Some people also felt that the process was very convenient and that the representatives were very responsive to their needs and questions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, patience, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, patience, and... See more

Service

Reviewers highlight positive aspects of service, noting that the process moved quicker than expected and was... See more

User experience

Reviewers mention positive feedback about user experience, with many describing the process as simple, easy,... See more

Response time

Customers had positive experiences with response time, with many reviewers highlighting the quick turnaround... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hometap made the home-loan experience so easy to navigate. The software to explain loan process was what sealed the deal. It was very transparent and user friendly. I appreciate Phil my advisor very... See more

Rated 5 out of 5 stars

Grant was an absolute pleasure to work with with. If you have ever done a loan especially a mortgage loan of any sort you know how absolutely frustrating the process can be. Grant was upfront, straigh... See more

Company replied

Rated 5 out of 5 stars

The collaboration and understanding I have with my Investment Manager (Victor Nunez), very professional, knowledgeable and knows what he is doing. Provided me with options, was very caring, explained... See more

Company replied

Rated 5 out of 5 stars

Our loan representative Daisha was amazing!! Great personality, very helpful with any and all questions. The whole process was very easy and relaxed. I would highly recommend Hometap to anyone that ne... See more

Company replied


Company details

  1. Alternative Financial Services
  2. Non-bank financial service

Written by the company

Hometap lets you tap into tomorrow's home value, today - without having to make monthly payments. Hometap is an investor that provides qualified homeowners a new way to fund important opportunities including renovations, small businesses, debt repayment and education.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great Experience so far...

From the moment I made the first inquiry to signing my offer (haven't received the funds yet). Communication and professional from Mark Morales my specialist was awesome. Friendly, patient, and timely. While I know exactly how expensive this lending option is. It was the only one left for my particular situation.

26 May 2026
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Reply from Hometap

Thank you, Michael! We're happy to hear the team provided you with friendly, patient and timely customer service.

Rated 5 out of 5 stars

I had a great experience with Home Tap…

I had a great experience with Home Tap and my investment advisor Chris Merasse. Chris has done a great job explaining everything to me and has been very helpful and answered all of my questions. Chris is very knowledgeable and professional.

26 May 2026
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Reply from Hometap

Thank you, Jacob! We're happy to hear you found Chris to be knowledgable and professional.

Rated 5 out of 5 stars

Everything went smooth and as decribed

Everything went smooth and as decribed. Ali was excellent in keeping me updated throughout the whole process, as well as answering all of my questions.

26 May 2026
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Reply from Hometap

Thank you, Chris! It's great to hear the process was smooth and as described.

Rated 5 out of 5 stars

Ella was very helpful

Ella was very helpful

19 May 2026
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Reply from Hometap

Thank you, Hans! We're happy to hear you found your Investment Manager, Ella, to be helpful.

Rated 5 out of 5 stars

Great Product, Great Experience, Great Company, Great Service

Wanting to payoff some of my debt without incurring an additional payment, I had spent considerable time researching different options such as reverse mortgages when I came across the concept of these home equity investments/agreements. What a great idea! In doing my research of the different home equity investment options/companies out there, HomeTap clearly came out as the best overall home equity investment company. Well, they didn't disappoint! My loan consultant Chase was great to work with from start to finish. The communication was excellent throughout the process. Chase explained how the home equity investments worked, etc. From initial contact to funding took a little more than 3 weeks. If you are looking for a way to tap into and use some of your equity without adding the burden of an additional monthly payment, I'd highly recommend HomeTap and their home equity investment product.

12 May 2026
Unprompted review
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Reply from Hometap

Thank you, John! We're happy to hear you highly recommend Hometap to other homeowners.

Rated 5 out of 5 stars

I have been working with Amanda Nunez…

I have been working with Amanda Nunez and she is VERY professional. She has guided me every step of the way always asking if I have any questions. I am glad I went this route with your company.

22 May 2026
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Reply from Hometap

Thank you, Karen! We're happy to hear you found your Investment Manager to be very professional and helpful.

Rated 5 out of 5 stars

Helpful, great follow thru

Eugene stayed with us the through the whole process. Always up beat. Remembered us from an earlier contact and got our application up to speed quickly. The whole experience was low stress and well paced.

22 May 2026
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Reply from Hometap

Thank you, Margaret!

Rated 5 out of 5 stars

I had an exceptional experience working…

I had an exceptional experience working with Daisha for my home investment financing. From start to finish, she demonstrated deep knowledge, helped me feel at ease during the whole process. Daisha was very professional, incredibly responsive, and took time to answer all my questions. I highly recommend Hometap to anyone in the future.

22 May 2026
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Reply from Hometap

Thank you, Sharon! It's great to hear you had an exceptional experience working with Daisha.

Rated 5 out of 5 stars

Eric Kessler was friendly and…

Eric Kessler was friendly and professional. He walked us through the program and the process. He answered all of our questions and returned our calls and emails in a timely manner.

22 May 2026
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Reply from Hometap

Thank you, Elizabeth! It's great to hear you found your Investment Manager friendly and professional.

Rated 5 out of 5 stars

I was impressed with Nick Shing

I was impressed with Nick's communication of the program and being transparent with the process and timing, which was very important in our situation. The program was a perfect fit for what we needed at this time.

15 May 2026
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Reply from Hometap

Thank you, Don! We're happy to hear you were impressed by the team's communication.

Rated 5 out of 5 stars

David was great

David was great, super helpful, and answered all my queations.

22 May 2026
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Reply from Hometap

Thank you, Julie!

Rated 5 out of 5 stars

My application has been handled with…

My application has been handled with knowledge and maximum professionalism.

22 May 2026
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Reply from Hometap

Thank you, Addison! We're happy to hear you found the process handled with knowledge and professionalism.

Rated 5 out of 5 stars

Owner


I was fortunate to collaborate with Melisa Johnson, a highly knowledgeable and experienced agent who guided me through the entire process effortlessly. I am deeply appreciative of Hometap’s assistance in navigating my challenging situation.
5 stars for Hometap.

8 May 2026
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Reply from Hometap

Thank you, Brian! We appreciate the 5-star review.

Rated 5 out of 5 stars

Everything was fine

Everything was fine, the process is a bit long but I guess I understand that. The 3 day cancellation should be able to be waived sooner if the customer wants. All in all, I’m getting basically what I was looking for.

21 May 2026
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Reply from Hometap

Thank you, Douglas!

Rated 5 out of 5 stars

They made my part very easy to do

They made my part very easy to do, and handled it all quickly but on my timeline. The representative was very good at doing his job while making it understandable to me.

21 May 2026
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Reply from Hometap

Thank you, Billy! It's great to hear you found your Investment Manager excellent to work with.

Rated 5 out of 5 stars

Everyone who was involved in the

Everyone who was involved in the process was very helpful and answered all my questions.

14 May 2026
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Reply from Hometap

Thank you, Edward! We're happy to hear you found the process helpful.

Rated 5 out of 5 stars

Ryan

Ryan, my investment manager was wonderful to work with from start to finish! I had an Altogether great experience! Thank you HomeTap!

21 May 2026
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Reply from Hometap

Thank you, Julie!

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