Hometree - Boiler, Heating & Home Cover Reviews 

I took out drain cover with Hometree. When I made a claim to unblock a drain they sub contracted the job out. The company that came were efficient and prompt. The guy explained that he had power cleaned the drain clear and showed me a small piece of stone/concrete that had come loose during the job and said he would get Hometree to come and put a camera down the drain to check it. Since that time the drain remains clear and working well, but Hometree have contacted me and said my policy doesn't cover having camera work to check the drain. They concluded without checking that the drain is collapsed ( despite the fact the drain is functioning without any issues) so will no longer provide the cover that I have paid for.
So I said that I wished to cancel the policy, they said that their cancellation team could only do that and would call back. They never phoned- so I rang them and experienced stalling tactics and said they would call me back - they didn't so I call them again and finally cancelled the policy after having to pay £60 cancellation charge.
Learn from my mistake and don't use Hometree.

Friendly, professional and on time.

Arrived on time very plight and friendly did the the job with no mess.

Prompt, friendly, politexand very professional Gentleman. Thank you

Good customer service and value for money

Good customer service communication and good deal for regular customers

Had a small problem with renewal showing £60 call out fee when already paying appropriate fee for £0. Spoke to Tom who not only quickly rectified problem but also reduced monthly payment to same level as first time customer by way of an apology for error. Excellent service.

Great service always on time

Great service

Only just joined Hometree but so far so good.

First claim with Hometree and all was dealt with very efficiently! Sent an engineer within 24 hours to assess issues to feedback. Then arranged an engineer visit from the boiler manufacturer to fix the problem the next day.

A total shambles I don’t understand how anyone gives good reviews. Boiler not working, engineer they sent couldn’t read the simple error code that was explained on Google, they delayed 2 weeks to wait for the boiler manufacturer to send an engineer to tell them what the error code meant and then had to wait another 5 days to send back the first engineer. More than 2 weeks without hot water and they simply say it’s the best they can do.

If that’s the best they can do then surely there are better options out there.

The lady I spoke with Erin was very helpful professional and courteous. I was extremely disappointed with the company and cancelled my cover due to lack of contact from the company. Erin assured me that she would sort out my issues so I gave the company a second chance but only because of Erin. Thank you Erin

The job was done by Kieran , came out the week before to see what was needed , came back with the new taps and fitted them within half an hour.
No fuss .

Still waiting for the repair to br completed. The engineer left saying he couldn't do it. I was very unimpressed by the mess he left. Marks on walls , paintwork and carpet

Excellent company always polite always on time always get the job done.

Zoe took time to ansa all my cover queries, and signed me up for a number of products. Getting me more cover for nearly £200 less than my BG renewal. Well done Zoe, and a pleasure speaking with you today.

Efficient and easy to manage boiler service requirements.

Efficient and explained everything clearly.