We really appreciate the support from Home Unity especially Jonathan during our move. We were having trouble connecting to the WiFi but he gave us clear instructions in a timely manner which is ver... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Whilst we have been having issues with our WiFi for a month, the team at home unity have been amazing! Constantly making sure we're okay and checking on our connections, constantly keeping in touch wi... See more
Company replied
If I ever have a question, query or just want to see what can I do to Upgrade my package- Home Unity have always been outstanding at being fast to reply and beyond helpful. Genuine heartfelt thanks t... See more
Company replied
After a slight delay where my address was mixed up with one that differs by one letter in the same road, I contacted support and it was corrected. The router arrived and was fairly straightforward for... See more
Company replied
Company details
- #14 of 45 best companies in Internet provider
- #24 of 60 best companies in Internet Service Provider
- #14 of 31 best companies in Mobile network operator
- #18 of 47 best companies in Phone and internet services
- #42 of 96 best companies in Telecommunications service provider
Written by the company
Home Unity was founded in the UK with a simple goal: to make home connectivity easier, fairer, and far less frustrating. Our headquarters and customer support teams are based in the UK, and we’re proud to be a growing independent provider focused on quality, not shortcuts. We specialise in ultra-fast full fibre broadband, with selected mobile services, working across major UK networks including Openreach, CityFibre, OFNL and alternative fibre providers. What sets us apart is not just speed, but how we look after our customers. We’re designed for people who value reliability, flexibility, and great service, rather than chasing the cheapest deal. Our customer support is 100% UK-based and built around real conversations. There are no no-reply emails or endless call queues. Customers can reach us via phone, email, WhatsApp, text, and social messaging, and speak to a real person who takes ownership of their account. We believe in transparency and simplicity. Our broadband comes with clear pricing, no hidden fees, and no long contracts, so customers stay because they’re happy, not because they’re locked in. Our Trustpilot reviews consistently highlight how easy we are to deal with, which is exactly how we think utilities should be. If you’d like to stay connected, you can follow us on social media or get in touch with our team directly. We’re always happy to help.
Contact info
2nd Floor College House, 17 King Edwards Road, HA4 7AE, London, United Kingdom
- 02071128482
- info@homeunity.co.uk
- homeunity.co.uk
4.7
Excellent
259 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A seamless and easy process
It was a seamless and easy process. Tom organised everything for us and was extremely helpful. It was a pleasure dealing with Tom.
22 April 2024
Reply from Home Unity
Hello Joanne,
Thank you for your review and welcome to the Home Unity Family. We greatly appreciate your feedback which has been passed on.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Alice
The Home Unity Team 🏠
Tom called me straight away and was…
Tom called me straight away and was able to resolve an email issue at the same time.
22 April 2024
Reply from Home Unity
Hello Louise,
Thank you for your review and welcome to the Home Unity Family. We greatly appreciate your feedback which has been passed on.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Alice
The Home Unity Team 🏠
It was nice experience with home unity…
It was nice experience with home unity team.They explained about everything.
Sorted everything at right time
17 April 2024
Reply from Home Unity
Hello Amjith,
Thank you for your review and welcome to the Home Unity Family.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Alice
The Home Unity Team 🏠
Very help company
Very help company, happy to answer any questions! Jonny was great at finding what works best for me, so thank you!
19 April 2024
Reply from Home Unity
Hello Lauren,
Thank you for your review and welcome to the Home Unity Family. We greatly appreciate your feedback which has been passed on.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Alice
The Home Unity Team 🏠
Tom was quick and straight forward an…
Tom was quick and straight forward an explained everything in detail taking into account the time factor and my busy schedule
17 April 2024
Reply from Home Unity
Hello Missy,
Thank you for your review and welcome to the Home Unity Family. We greatly appreciate your feedback which has been passed on.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Alice
The Home Unity Team 🏠
Highly recommend
Excellent service by Jonathan and Alice who was updating via email. This company needs to be more known about.
Under 24hrs I was set up and connected.
Extremely happy with the service. Highly recommend home utility
16 April 2024
Unprompted review
Reply from Home Unity
Hello Chloe,
Thank you for your review and welcome to the Home Unity Family. We greatly appreciate your feedback which has been passed on and we're glad we got you a speedy turn around!
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Alice
The Home Unity Team 🏠
Very helpful
Very helpful, polite and advised what would be our best option for what we have and use currently. Ordered package last Saturday and router will be delivered and set up the following Saturday. Thank you Tom. Very pleasant and very helpful.
13 April 2024
Reply from Home Unity
Hello Dean,
Thank you for your review and welcome to the Home Unity Family. We greatly appreciate your feedback which has been passed on.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Alice
The Home Unity Team 🏠
Reply from Home Unity
Hello Barry,
Thank you for your review and welcome to the Home Unity Family.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Alice
The Home Unity Team 🏠
Reply from Home Unity
Hello Enzo,
Thank you for your review and welcome to the Home Unity Family. We greatly appreciate your feedback which has been passed on.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Alice
The Home Unity Team 🏠
Tom was very helpful
Tom was very helpful and understanding very happy to be joining with home unity
Thankyou again
5 April 2024
Reply from Home Unity
Hello Cora,
Thank you for your review and welcome to the Home Unity Family. We greatly appreciate your feedback which has been passed on.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Alice
The Home Unity Team 🏠
Reply from Home Unity
Hello Mirek,
Thank you for your review and welcome to the Home Unity Family.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Alice
The Home Unity Team 🏠
Excellent serve felt very comfortable…
Excellent serve felt very comfortable talking to Tom.
Thanks again
5 April 2024
Reply from Home Unity
Hello Patricia,
Thank you for your review and welcome to the Home Unity Family. We greatly appreciate your feedback which has been passed on.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Alice
The Home Unity Team 🏠
This is a fabulous Company!
This is a fabulous Company to deal with, it’s so unusual these days to actually get to speak to the same helpful person more than once, and not get lost into a large call centre!
Having moved into a new build I needed to organise broadband and having researched all options on the list from the developer I opted for Home Unity and had Jonathan organise my new services for me. He is knowledgeable, organised, friendly and helpful, all that you need when you’re up to your eyes in a house move and have teenagers who are thirsty for connectivity!
My services were up and running in just a couple of days, the connection is working brilliantly in all rooms of the house and also when I called up to change something on my account it was Jonathan who answered the phone.
I highly recommend!
4 March 2024
Unprompted review
Reply from Home Unity
Hello Chelsea,
Thank you for your review and welcome to the Home Unity Family. We greatly appreciate your feedback which has been passed on.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Alice
The Home Unity Team 🏠
Tom was amazing
Tom was amazing, I had talked to Tom prior about leaving another provider to go with Home Unity. They responded fast and were so easy to talk to. Understood the current problems i was facing with my current provider and just from the small amount of contact alone, this was much better then my current provider.
2 April 2024
Reply from Home Unity
Hello Conor,
Thank you for your review and welcome to the Home Unity Family. We greatly appreciate your feedback which has been passed on.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Alice
The Home Unity Team 🏠
Tom was excellent!
Tom was excellent. He was professional and informative making the process quick and easy.
2 April 2024
Reply from Home Unity
Hello Stephen,
Thank you for your review and welcome to the Home Unity Family. We greatly appreciate your feedback which has been passed on.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Alice
The Home Unity Team 🏠
Tom was helpful
Tom was helpful, polite and friendly, he helped sort out my council tax and energy, being very clear and concise with the details, but not pushy at all re broadband.
Thanks Tom for your help
28 March 2024
Unprompted review
Reply from Home Unity
Hello Gordon,
Thank you for your review and welcome to the Home Unity Family. We greatly appreciate your feedback which has been passed on.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Alice
The Home Unity Team 🏠
Great service from Jonathan
My experience with Jonathan was pretty straight forward. He invested time to go through the packages and reach the end supplier of the fibre network, to request a few amendments. Totally recommend, excellent customer service.
25 March 2024
Reply from Home Unity
Hello George,
Thank you for your review and welcome to the Home Unity Family. We greatly appreciate your feedback which has been passed on.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Alice
The Home Unity Team 🏠
Efficient and concise
Tom was helpful from start to finish. Direct with necessary information, and clear about everything.
Didn't take longer than it needed to.
25 March 2024
Reply from Home Unity
Hello Jordan,
Thank you for your review and welcome to the Home Unity Family. We greatly appreciate your feedback which has been passed on.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Alice
The Home Unity Team 🏠
The service is second to none honestly…
The service is second to none honestly one of the best customer service I have ever received Hats off to Jonathan and your team, amazing company.
22 March 2024
Unprompted review
Reply from Home Unity
Hello Nazmul,
Thank you for your review and welcome to the Home Unity Family. We greatly appreciate your feedback which has been passed on.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Alice
The Home Unity Team 🏠
Helpful and streamline process .
I did not have any prior knowledge of OFNL and Tom was very helpful , built the right package for me based on usage requirements . Did not try to sell me the most expensive option. Easy and streamline process . Thanks Tom !
22 March 2024
Reply from Home Unity
Hello Rowena,
Thank you for your review and welcome to the Home Unity Family. We greatly appreciate your feedback which has been passed on.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Alice
The Home Unity Team 🏠
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