We really appreciate the support from Home Unity especially Jonathan during our move. We were having trouble connecting to the WiFi but he gave us clear instructions in a timely manner which is ver... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Whilst we have been having issues with our WiFi for a month, the team at home unity have been amazing! Constantly making sure we're okay and checking on our connections, constantly keeping in touch wi... See more
Company replied
If I ever have a question, query or just want to see what can I do to Upgrade my package- Home Unity have always been outstanding at being fast to reply and beyond helpful. Genuine heartfelt thanks t... See more
Company replied
After a slight delay where my address was mixed up with one that differs by one letter in the same road, I contacted support and it was corrected. The router arrived and was fairly straightforward for... See more
Company replied
Company details
- #14 of 45 best companies in Internet provider
- #24 of 60 best companies in Internet Service Provider
- #14 of 31 best companies in Mobile network operator
- #18 of 47 best companies in Phone and internet services
- #42 of 96 best companies in Telecommunications service provider
Written by the company
Home Unity was founded in the UK with a simple goal: to make home connectivity easier, fairer, and far less frustrating. Our headquarters and customer support teams are based in the UK, and we’re proud to be a growing independent provider focused on quality, not shortcuts. We specialise in ultra-fast full fibre broadband, with selected mobile services, working across major UK networks including Openreach, CityFibre, OFNL and alternative fibre providers. What sets us apart is not just speed, but how we look after our customers. We’re designed for people who value reliability, flexibility, and great service, rather than chasing the cheapest deal. Our customer support is 100% UK-based and built around real conversations. There are no no-reply emails or endless call queues. Customers can reach us via phone, email, WhatsApp, text, and social messaging, and speak to a real person who takes ownership of their account. We believe in transparency and simplicity. Our broadband comes with clear pricing, no hidden fees, and no long contracts, so customers stay because they’re happy, not because they’re locked in. Our Trustpilot reviews consistently highlight how easy we are to deal with, which is exactly how we think utilities should be. If you’d like to stay connected, you can follow us on social media or get in touch with our team directly. We’re always happy to help.
Contact info
2nd Floor College House, 17 King Edwards Road, HA4 7AE, London, United Kingdom
- 02071128482
- info@homeunity.co.uk
- homeunity.co.uk
4.7
Excellent
259 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Whilst we have been having issues with…
Whilst we have been having issues with our WiFi for a month, the team at home unity have been amazing! Constantly making sure we're okay and checking on our connections, constantly keeping in touch with ofnl for us and been super supportive with all issues, extra special shout-out to Jonathan and Leanne! Keep up the good work guys!
9 June 2025
Unprompted review
Reply from Home Unity
Hi Harriet,
Thank you for your lovely review! We're really sorry to hear about the ongoing WiFi issues, but so glad to know our team has been able to support you through it. Big thanks for your kind words about Jonathan and Leanne — we'll make sure they see your shout-out! 🙌
And just a reminder — if you refer a friend or family member, you’ll both get freebies! Visit homeunity.co.uk/recommend to get started.
Thanks again 💙
Sami
The Home Unity Team 🏠
Johthan has been very helpfull and very…
Johthan has been very helpfull and very professional and helped with all my problems I thi know he needs to.gave a pay rise for helping his customers abd he is very amazing at his job.
6 June 2025
Unprompted review
Reply from Home Unity
HI Shemiza,
Thank you so much for your amazing review! We're so glad to hear that Jonathan was able to help you and make such a great impression. He really is a star, and we’ll be sure to pass your lovely words on to him — you’re not the only one who thinks he deserves a pay rise! 😊
Don’t forget, if you recommend a friend or family member to join, you both get freebies! Just head to homeunity.co.uk/recommend/ to grab your discount.
Thanks again 💙
Sami
The Home Unity Team 🏠
Very good and helpful customer service…
Very good and helpful customer service easy set up and good price too
3 June 2025
Reply from Home Unity
Hi Fiona,
Thank you for your great review! We're so happy to hear you found the setup easy, the price fair, and our customer service helpful — that’s exactly what we aim for. 😊
And just a reminder — if you refer a friend or family member, you’ll both get freebies! Visit homeunity.co.uk/recommend/ to get started.
Thanks again 💙
Sami
The Home Unity Team 🏠
Great
Quick, effective and informative. Really grateful for this experience as was stressing setting up broadband for the first time.
3 June 2025
Reply from Home Unity
Hi Rachel,
Thank you so much for your kind words! We're really glad we could make your first broadband setup experience quick, effective, and stress-free. That’s exactly what we’re here for — to make things easy and worry-free. 😊
Thanks again 💙
Tom
The Home Unity Team 🏠
Tom was very helpful and sorted my…
Tom was very helpful and sorted my problem instantly. Glad to have spoken to him
22 May 2025
Reply from Home Unity
Hi Kwadwo,
Thank you so much for your kind words! We’re thrilled to hear that Tom was able to help you quickly and get your problem sorted. He’ll be happy to know you appreciated his support!
Thanks again 💙
Alex
The Home Unity Team 🏠
Jonathan was brilliant
Jonathan was brilliant, sorted out our requirements and changed the package to suit
16 May 2025
Reply from Home Unity
Hi James,
Thank you so much for your wonderful feedback! We’re delighted to hear that Jonathan was able to understand your needs and tailor the package perfectly for you. He’ll be pleased to know his efforts made a difference!
Don’t forget, if you recommend a friend or family member, you both get freebies! Visit homeunity.co.uk/recommend/ to grab your discount 😊
Thanks again 💙
Alex
The Home Unity Team 🏠
Outstanding Performance in everyway
So I moved in to my new build at the beginning of February, was previously with virgin had nothing but problems but stayed with them as I won’t lie I’m not that tech savvy when it comes to internet speeds etc, but I have never felt so confident in a company in the way I do with HU, Tom was/still is absolutely amazing, his customer service, problem solving, quick action makes being a valued customer feel exactly that! My post code wasn’t showing for delivery of my router so Royal Mail couldn’t deliver it, I work from home so I still was back and forth from the old house working there and then staying at the new house Tom had another router sent out to my old house so I could receive the delivery and then take it to the new house to get everything set up, he’s always at the other end of the phone when anything is needed like changing my billing date to match pay day, sorting any issues with deliveries etc out he is a pleasure to have as part of the HU team, he keeps to his word he keeps us updated, he is truly amazing, plus the internet I haven’t had 1 single problem with the speeds or connections nothing everything has ran smoothly, my bills have always come out of my bank on time the amount has always been the same as the invoice no unexpected charges, I have been with all the major internet providers Virgin BT Sky and non of them can live up to the level of customer service or quality of internet provided. Thank you to everyone at HU who makes been a customer so easy 🩵 I don’t normally leave reviews for anything but this team truly deserves it 🩵
7 February 2025
Unprompted review
Reply from Home Unity
Hi Beth,
Wow — thank you so much for such an incredible and heartfelt review! We’re absolutely thrilled to hear how smooth things have been with your move, and that Tom has been there every step of the way to support you. It means the world to know you feel confident and valued — that’s exactly what we strive for at Home Unity 💙
We’ll be sure to pass your kind words on to Tom — he’ll be chuffed! And we're so pleased your connection has been rock solid and stress-free.
If you ever need anything, just give us a shout. And don’t forget, if you refer a friend or family member, you both get rewards! Just visit homeunity.co.uk/recommend to get started.
Thanks again for taking the time to share your experience 🏠
Sami
The Home Unity Team
Help for the bewildered
As a person entering a new life in a new house and not au fait with modern technology, I found friendly advice and reassurance.
15 April 2025
Reply from Home Unity
Hi Elaine,
Thank you for your lovely review! We're so pleased to have been part of this new chapter with you. It’s great to hear you felt supported and reassured — we’re always here to help, no matter your level of tech know-how!
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Thank you I am delighted and I’m up and…
Thank you I am delighted and I’m up and running with my bra band and Internet
16 April 2025
Reply from Home Unity
Hi Eileen,
Thank you for your review! We're so glad to hear you're up and running with your broadband and internet — delighted you're happy with the service so far!
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Uninterrupted supply and great value…
Uninterrupted supply and great value for your money with outstanding customer service.
15 April 2025
Reply from Home Unity
Hi customer,
Thank you for your review! We're so pleased to hear you're enjoying an uninterrupted service and finding great value with us — and it’s wonderful to know our customer service stood out too!
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Fantastic
I wanted to hold off reviewing until I got the router and got the broadband started. The initial interaction of getting started was amazing, the whole process felt so personable, when I wanted to speak to someone the phone was picked up after a few rings. The conversation I had with Tom was great I felt like I was speaking to a person rather than an out sourced mindless drone speaking off a script (no names mentioned, but looking at you company named after when you look up outside). I kept in communication with Tom regarding my order by text which was very convenient and chose to be communicated with by Whats App which is preferable for me. When the router came was very easy to plug in to our OFNL network with simple instructions included in the router. The reason I held off on the review was to see how good the internet was, first evening using in writing this review. So far so good the speed is lighting quick and is exactly what I expected. The whole process from start to finish has been fantastic and anyone moving to a property using an OFNL network can’t go wrong with these guys
3 April 2025
Unprompted review
Reply from Home Unity
Hi there,
Thank you so much for your thoughtful and detailed review! We’re absolutely delighted to hear that your experience with us has been so positive from start to finish. It’s great to know that you appreciated the personal touch with our team, especially Tom—no one likes feeling like they’re just another call in the queue! 😊
We’re also thrilled that the router setup was easy and that the speeds are exactly what you were hoping for. We really appreciate your recommendation to others moving to an OFNL network as well.
If you ever need anything in the future or have any questions, don’t hesitate to reach out. And don’t forget about our referral program—share the love, and you both get some great freebies!
Thanks again for choosing Home Unity, and we look forward to keeping you connected! 💙
Best regards,
Sami
The Home Unity Team 🏠
Great service
Great service! We have had a connection issue but it has got sorted out in a polite and prompt way. Thank you!
26 March 2025
Reply from Home Unity
Hi there,
Thank you so much for your kind words! We’re so happy to hear that your connection issue was resolved quickly and in a way that met your expectations. We pride ourselves on providing prompt and polite service, and it’s great to know it made a difference for you.
If you ever need any further assistance, feel free to reach out—we’re always here to help!
Thanks again! 💙
Alice
The Home Unity Team 🏠
The customer service was excellent
The customer service was excellent. Jonathan Tree dealt with my enquires and sorted me out promptly.
27 March 2025
Reply from Home Unity
Hi there,
Thank you for your wonderful feedback! We’re so glad to hear that Jonathan was able to assist you promptly and provide excellent service. We’re lucky to have him on our team, and we’ll be sure to pass along your kind words!
If you need any further assistance in the future, don’t hesitate to reach out. We’re always happy to help!
Thanks again! 💙
Sami
The Home Unity Team 🏠
Amazing Broadband and customer service
My TV used to constantly disconnect from the extended router on my old WiFi, but it's not lost connection once with Home Unity. All around, brilliant Broadband for a great price.
The customer service is 100% with multiple ways to contact them AND if you need to call them, you can! No messing with stupid automated systems where you can't speak to a human (I'm looking at you Talktalk - you are the WORST).
Would absolutely recommend. Way better than the big corporations that lost sight of how to operate a telecommunications company.
22 March 2025
Unprompted review
Reply from Home Unity
Hi Melanie,
Thank you so much for your amazing feedback! We're so glad to hear that your TV is no longer disconnecting and that you're enjoying a reliable connection with Home Unity. It's also fantastic to know that our customer service made a positive impact—no one likes dealing with automated systems, so we're happy to offer a personal touch!
We truly appreciate your recommendation, and we're grateful for your support in choosing us over the bigger companies.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks! 💙
Sami
The Home Unity Team 🏠
Fast response
I completed the online enquiry form and received a call back within the hour. Broadband now purchased for my new house and peace of mind.
20 March 2025
Reply from Home Unity
Thank you so much for your kind feedback! We're thrilled to hear that your enquiry was handled quickly and that you now have your broadband sorted for your new house. We're so glad we could help provide you with peace of mind.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks! 💙
Alice
The Home Unity Team 🏠
Good customer service.
19 March 2025
Reply from Home Unity
Hi Stephen,
Thank you so much for your feedback! We're so glad to hear that you had a positive experience with our customer service. We truly appreciate your support.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks! 💙
Sami
The Home Unity Team 🏠
Reply from Home Unity
Hi Georgia,
Thank you so much for your kind words! We're thrilled to hear that Tom was able to assist you with such care and kindness. We’ll be sure to pass on your feedback to him—it’s always great to know when our team makes a positive impact. Thanks again for sharing your experience with us!
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Reply from Home Unity
Hi Hannah,
Thank you for your review! We're so pleased to hear that you found our customer service perfect and the process quick and easy. If you ever need anything, we’re always happy to help!
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Seamless switch from BT
6 March 2025
Reply from Home Unity
Hi Barry,
Thank you for your review! We're delighted to hear that your switch from BT was seamless. If you ever need any assistance, we’re always happy to help!
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Great customer service
Great customer service. Very clear and helpful with the information provided.
21 February 2025
Reply from Home Unity
Hi Rui,
Thank you for your review! We’re so pleased to hear you found our customer service clear and helpful. If you ever need anything, we’re always happy to assist!
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.