We really appreciate the support from Home Unity especially Jonathan during our move. We were having trouble connecting to the WiFi but he gave us clear instructions in a timely manner which is ver... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Whilst we have been having issues with our WiFi for a month, the team at home unity have been amazing! Constantly making sure we're okay and checking on our connections, constantly keeping in touch wi... See more
Company replied
If I ever have a question, query or just want to see what can I do to Upgrade my package- Home Unity have always been outstanding at being fast to reply and beyond helpful. Genuine heartfelt thanks t... See more
Company replied
After a slight delay where my address was mixed up with one that differs by one letter in the same road, I contacted support and it was corrected. The router arrived and was fairly straightforward for... See more
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Company details
- #14 of 45 best companies in Internet provider
- #24 of 60 best companies in Internet Service Provider
- #14 of 31 best companies in Mobile network operator
- #18 of 47 best companies in Phone and internet services
- #42 of 96 best companies in Telecommunications service provider
Written by the company
Home Unity was founded in the UK with a simple goal: to make home connectivity easier, fairer, and far less frustrating. Our headquarters and customer support teams are based in the UK, and we’re proud to be a growing independent provider focused on quality, not shortcuts. We specialise in ultra-fast full fibre broadband, with selected mobile services, working across major UK networks including Openreach, CityFibre, OFNL and alternative fibre providers. What sets us apart is not just speed, but how we look after our customers. We’re designed for people who value reliability, flexibility, and great service, rather than chasing the cheapest deal. Our customer support is 100% UK-based and built around real conversations. There are no no-reply emails or endless call queues. Customers can reach us via phone, email, WhatsApp, text, and social messaging, and speak to a real person who takes ownership of their account. We believe in transparency and simplicity. Our broadband comes with clear pricing, no hidden fees, and no long contracts, so customers stay because they’re happy, not because they’re locked in. Our Trustpilot reviews consistently highlight how easy we are to deal with, which is exactly how we think utilities should be. If you’d like to stay connected, you can follow us on social media or get in touch with our team directly. We’re always happy to help.
Contact info
2nd Floor College House, 17 King Edwards Road, HA4 7AE, London, United Kingdom
- 02071128482
- info@homeunity.co.uk
- homeunity.co.uk
4.7
Excellent
259 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tom did the job
Tom did the job, that simple made it actually enjoyable and simple process hopefully that continues as I've only just joined. So this is just based of his amazing customer service.
1 October 2024
Reply from Home Unity
Hi Ross,
Thank you for your review and welcome to the Home Unity Family. I'm glad you had a great experience with Tom and explained everything you needed.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Fantastic
Fantastic, quick & easy service! Tom was great and really informative providing all options. Felt like I really trusted what was being said & explained and didn’t feel pushed in to getting something we did not need! Thank you, can’t wait to get back online!
30 September 2024
Reply from Home Unity
Hi Helen,
Thank you for your review and welcome to the Home Unity Family. I'm glad you had a great experience with Tom and explained everything you needed.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Called up and spoke with Jonathan
Called up and spoke with Jonathan. He was very helpful, I had issues getting my broadband back online but after a short call with him I was back up and working.
30 September 2024
Reply from Home Unity
Hi James,
Thank you for your review and I'm glad to hear your issues resolved quickly.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
it was tom that made the experience a good one…
what made my experience great was the fact that i was talking to someone and not a robot and that person was english . it was so nice and easy to set up and understand and your operator a guy called tom was very easy to get along with and made us feel comfortable .
27 September 2024
Reply from Home Unity
Hi Mrs Laurie,
Thank you for your review and welcome to the Home Unity Family. I'm glad you had a good experience with Tom and a simple set up.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Good reviews & easy to understand website
Good reviews of service made me consider them. Easy to use website, value for money provision. Liked that a summary of terms & conditions, that easy to understand, was provided for review before I signed up.
27 September 2024
Reply from Home Unity
Hi Miss K,
Thank you for your review and welcome to the Home Unity Family. I'm glad you had a good experience and got all the key details before you joined.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Reply from Home Unity
Hi Paul,
Thank you for your review and welcome to the Home Unity Family. We're thrilled to hear Tom was extremely helpful.
As you recommend us, why not get your family members or friends to join, so you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Having someone to talk too.
25 September 2024
Reply from Home Unity
Hi Ann,
Thank you for your review and welcome to the Home Unity Family.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Confidence restored
Jonathan was professional, knowledgeable, friendly and clear in all the information given. I never felt under pressure and he answered the many questions I raised, including some very naive and repetitive ones, in a comfortable and reassuring way. I am looking forward to enjoying my Home Unity experience.
25 September 2024
Reply from Home Unity
Hi Sheila,
Thank you for your review and welcome to the Home Unity Family. We're thrilled to hear Jonathan explained everything well for you.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Reply from Home Unity
Hi Marg,
Thank you for your review and welcome to the Home Unity Family. We're glad to hear everything was quick and easy for you.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Johnathon was very nice and explained…
Johnathon was very nice and explained everything so well
16 September 2024
Reply from Home Unity
Hi Tracy,
Thank you for your review and welcome to the Home Unity Family. We're thrilled to hear Jonathan explained everything well for you.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
So thrilled with the service received
Tom is just the most amazing person I was so nervous with a service provider not well known but he really put me at ease and was so nice. This level of personal touch is hardly ever received these days. i am looking forward to using Home Unity for my broadband service
3 September 2024
Reply from Home Unity
Hi Jill,
Thank you for your review and welcome to the Home Unity Family. What excellent feedback about Tom, he's over the moon to hear about and I'm glad you had a great experience with him.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Poor incident management for their customers
Home unity have since reached out and taken onboard feedback about their incident management. Their customer service team are very friendly and always willing to help. The mentioned they should be implementing status updated into their website in the future.
Previous review:
No incident management! They do not provide any status checkers and leave you without communication for a long time and do not provide updates online in the event of an outage. As I work from home and my partner manages the internet account, I couldn't access any updates to manage my work day, this is extremely impactful.
I regularly checked Home Unity's website through the incident and there was no information or updates visible.
2 September 2024
Unprompted review
Reply from Home Unity
Hello and good news!
We have implemented your feedback and we now have a service status page which is updated when there are any major outages. You can view this here at https://homeunity.co.uk/service-status/
Thanks 💙
Jonathan
The Home Unity Team 🏠
Previous Response:
Hi Nkpe,
Thank you for sharing your feedback, and I'm sorry to hear about your frustration during the recent outage.
On 02/09, OFNL experienced a significant network outage starting at around 9:30 AM, which impacted most customers on their network. I just want to clarify, is this review intended for OFNL or one of their service providers? I wasn’t able to find any account linked to the details you’ve shared.
For future reference, even if you're not the account holder, we always provide updates on national outages and offer support where possible (although we can't share account-specific or personal information).
Regarding the communication during the outage, here's a timeline of the steps we took to keep our customers informed:
• 10:00 AM: After noticing a spike in reports, we immediately added a message to our support phone line informing customers of the potential outage and that OFNL was investigating.
• 10:20 AM: OFNL posted the outage on their incident page OFNL Incidents and notified all providers.
• 10:30 AM: We updated the homepage of our website to inform customers of the outage and ongoing investigation.
• 11:00 AM: We sent direct communication to all our customers, notifying them of the issue.
• 1:00 PM: Our website was updated again with a referral to the OFNL incidents page for the latest updates.
• 1:30 PM: We updated the message on our support phone line with further details.
• 3:00 PM: We posted an update on our website, advising that the outage had been resolved and providing steps for anyone still experiencing issues.
If your partner does hold an account with us, I’d recommend they get in touch so you can be added as an authorised contact. That way, we can ensure you’re always kept in the loop and able to receive our support directly.
Thanks again for your feedback, and we hope to be able to assist you better in the future!
Thanks 💙
Jonathan
The Home Unity Team 🏠
Reply from Home Unity
Hi Henry,
Thank you for your review and welcome to the Home Unity Family. I'm glad to hear you had a good experience with our team.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Thank you Home Unity!
Just joined Home Unity after looking online at other available OFNL providers. Tom was friendly and helpful, answered all of my questions and went through all details fully. Most importantly for me, those at Home Unity aren't pushy like other sales agents can be at other providers. Super speedy set up, up and running in 2 days! Never been connected so quick. Straight out of the box this morning and we’re live, Thank you Tom!
30 August 2024
Unprompted review
Reply from Home Unity
Hi Lauren,
Thank you for your review and welcome to the Home Unity Family. What excellent feedback about Tom, he's over the moon to hear about and I'm glad you had a great experience and we answered all of your questions.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
I was recommended home unity by my…
I was recommended home unity by my neighbour who has had a good experience. And based on my experience so far with regard to prompt booking, setup and activation. I would also agree. The whole process felt personalised and team was very approachable. Thank you very much.
26 August 2024
Unprompted review
Reply from Home Unity
Hi Jose,
Thank you for your review and welcome to the Home Unity Family. I'm glad to hear you had a great experience of joining and getting activated with us.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Tom was unbelievable from the get go
Tom was unbelievable from the get go. I messaged via WhatsApp to gain some information on speeds etc and Tom quickly advised the best package for me as oppose to pointing me in the direction of the most expensive. Gave me all the information regarding mbps per device I’d be using. Great service and has even got me set up within a couple of days. Providing the speeds etc live up to expectations I’ve 100% made the right decision. Having a direct contact and not having to go through a call centre abroad is a huge plus. Great work Tom.
28 August 2024
Reply from Home Unity
Hi Alex,
Thank you for your review and welcome to the Home Unity Family. What excellent feedback about Tom, he's over the moon to hear about and I'm glad you had a great experience.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Reply from Home Unity
Hi Steve,
Thank you for your review and welcome to the Home Unity Family. I'm glad to hear that Tom was friendly and efficient - He's over the moon to hear about your feedback.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
This company going above and beyond
After unfortunately dealing with many other different providers with even one provider cutting us off without any notice and reason.. no other company was willing to help us due to an issue with open reach and the line with the house. All the large companies kept declining our order leaving my elderly family member with no house phone or broadband.. with one phone call to home unity all my problems were taken away and for once I was finally being listened too and had someone there to help us!
I can’t stop saying enough good things about Jonathan who in my eyes went above and beyond for us and put the time in to help us! He did all the follow ups with openreach and finally we were eventually back online! For once dealing with a company who actually kept to their promises and always got back to me with regular updates and quick fixes to any issues. Jonathan then kept me updated with when an upgrade could be available to which he did and now we got that arranged.
People are quick enough to judge and complain but never quick enough to show appreciation and thanks for when companies do go above and beyond and care for their customers! The quick simple support using WhatsApp as well makes keeping in contact so much easier!
With again massive thanks to Jonathan and the team, you’ve been a great company so far to deal with!
22 August 2024
Unprompted review
Reply from Home Unity
Hi Louis,
Thank you for your review and welcome to the Home Unity Family. What a fantastic review about our team and Jonathan, he's over the moon to hear this feedback! I'm glad you made use of our WhatsApp channel, which we've seen most customers take advantage of this.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Reply from Home Unity
Hi Stephanie,
Thank you for your review and welcome to the Home Unity Family.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Highly Recommended
Tom was really helpful, friendly and knowledgable. Would highly recommend.
29 July 2024
Reply from Home Unity
Hi Lorraine,
Thank you for your review and welcome to the Home Unity Family. I'm glad to hear you had a good experience with Tom, which I've passed on and he's grateful of this feedback.
Don't forget, if you recommend a family member or friend to join, you both get 2 months 1/2 price! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
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