Homevibe Reviews 

379
TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Tried to buy a garden hose on b&q from this company, after the order was placed I received an evri tracking number. After the first missed delivery, and with every still saying “we’re waiting fo... See more

Rated 1 out of 5 stars

Delivery much overdue and still waiting. They don’t respond to complaints of non delivery. They mislead on prices by not quoting an additional VAT charge on delivery! Am removing Homevibe from my... See more

Company replied

Rated 1 out of 5 stars

I am totally annoyed with this company I ordered a duvet set grey with unicorns on paid 17.98 inclusive of postage they did reply telling me lost in transit offered refund or send again I took send ag... See more

Rated 1 out of 5 stars

Bought some luxury jumbo Egyptian cotton bath sheets which took over 2 weeks to arrive. To be fair as soon as I emailed they got them sent the next day however when I opened said luxury bath sheets th... See more

Company replied

Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

379 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(379)

8 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Failed to deliver and lied about it

I ordered two hoodies as a Christmas gift. One was delivered almost three weeks late and the other has never appeared. Homevibe have failed to show me any proof that the second hoodie was delivered, and appear to have given false evidence to PayPal when I raised a dispute. They have been slow, evasive and unhelpful during all of my dealings with them.

12 February 2021
Unprompted review
Homevibe logo

Reply from Homevibe

Hello,

We are very sorry to hear this.

Could you please contact our customer service team - info@homevibe.co.uk

Thank you for your patience.

Kind regards, HomeVibe

Rated 2 out of 5 stars

Very disappointed

I have tried emailing you several times with no response. I placed an order in September 2020 and have not received my 2 pair of crocs, which you have already charged my credit card. I know the pandemic has created a lot of hardships for everyone but these crocs were a christmas gift. You have not responded to any of my emails and I sincerely do not want to take any further action. I certainly cannot give you a good review in this matter.

11 February 2021
Unprompted review
Homevibe logo

Reply from Homevibe

Hello,

We are very sorry to hear this.

Could you please contact our customer service team - info@homevibe.co.uk

Thank you for your patience.

Kind regards, HomeVibe

Rated 4 out of 5 stars

TELESCOPIC LADDET

All good order placed Monday item arrived Saturday. Downside poor communication regarding delivery but just a minor thing. We'll satisfied with quality and price!

7 February 2021
Unprompted review
Homevibe logo

Reply from Homevibe

Hello,

Thank you very much for the kind words.

We will keep striving to give you the best possible service.

Kind regards, HomeVibe

Rated 5 out of 5 stars

Happy with my order

I ordered the bath sheets, very happy with my order, I did also receive contact that my order was on its way.
Thankyou

6 February 2021
Unprompted review
Homevibe logo

Reply from Homevibe

Hello,

Thank you very much for the kind words.

We will keep striving to give you the best possible service.

Kind regards, HomeVibe

Rated 1 out of 5 stars

Finally got an email after several…

Finally got an email after several chasing emails to confirm the return address on 4th January, item was returned and signed for on 7th Jan. Still waiting for refund. Have sent several emails. One was responded to asking for tracking number which I sent and now gone silent on me again despite more chasing emails

3 February 2021
Unprompted review
Homevibe logo

Reply from Homevibe

Hello,

We are very sorry to hear this.

Could you please contact our customer service team - info@homevibe.co.uk

Thank you for your patience.

Kind regards, HomeVibe

Rated 3 out of 5 stars

wow disgusting!!!!!!

wow!!!!!!!! what else can be said absolutely fuming horrendous company rude isn't the word O.M.G saw a superking size 3D Bubble Duvet that I really liked and needed so I thought great, its thick cozy and really warm that wasn't the case. ORDERED this on the 8th of Jan 2021 and on the voucher it stated delivery was going to take 14days so it should have been here come the 14day turnaround it came towards the end of Jan near enough beginning of Feb all i kept getting was 'Hi please email homevibe ... so i did and it was 24-48 hour response they said// i was continuously confirming my mums name and delivery address and i asked them for a tracking number and where the hell was it till a customer service agent called shannon said it has now been re-dispatched not knowing where my other one was and then towards the end of the month it arrived , on their advert post what they put up it said it was amazing quality it did not keep me warm or cosy at night and on the day of delivery they sent me a tracking number it wouldve been nice if these people gave me it from the start good thing i emailed them if i didnt email them and spamming there emails i would have been 30.00 out of pocket let alone the other 4.99 for P&P I thought it would have been in with the price , poor quality 3d bubble duvet false advertisement becuase it said it was warm and cosy and really thick like hell it was , it was cheap tacky .... wont be ordering from there ever again now i know what i dealt with and the person who operates the phone messages 'Glenn ' you couldve at least gave me a call back instead of saying someone will get back to you later instead of saying ' im in the warehouse .... i dont want to sound like a karen but disgusting service

2 February 2021
Unprompted review
Rated 1 out of 5 stars

Ordered a mattress topper and duvet set…

Ordered a mattress topper and duvet set 10 December and paid for it. Nothing arrived so sent many emails. Eventually mid January got email wanting my address, even though they had it. Towards end of Jan, parcel arrived with mattress topper but no duvet set. Another set of emails sent but to date no reply.

1 February 2021
Unprompted review
Homevibe logo

Reply from Homevibe

Hello,

We are very sorry to hear this.

Could you please contact our customer service team - info@homevibe.co.uk

Thank you for your patience.

Kind regards, HomeVibe

Rated 1 out of 5 stars

I ordered a Roadster 12v compressor…

I ordered a Roadster 12v compressor DC-300PSI Inflator. It arrived but with on / off switch missing.I have advised them but have not had a reply!

30 January 2021
Unprompted review
Homevibe logo

Reply from Homevibe

Hello,

We are very sorry to hear this.

Could you please contact our customer service team - info@homevibe.co.uk

Thank you for your patience.

Kind regards, HomeVibe

Rated 3 out of 5 stars

4 x Wilsford Egyptian Cotton Jumbo Bath Sheets

I ordered the darker blue. Great colour. Washes and dries nicely after first wash. A couple of inches wider and a slightly better quality would have been preferred, even at the discounted price, I thought they would have felt softer. I haven't even used them yet so I do not know how they will stand the test of time regarding multiple washes..

22 January 2021
Unprompted review
Rated 1 out of 5 stars

4 x Wilsford Egyptian Cotton Jumbo Bath…

4 x Wilsford Egyptian Cotton Jumbo Bath Sheets - 15 Colours

Qualty not as desribed not extra thick. Not even thick. only states 100% Egyptian cotton on packaging not stated on the product. Just 100% cotton.

4 jumbo dish cloths in my opnion for 12.99 standard cheap bath sheets reduced from £99 very misleading advert on go groopie merchant being home vibe. yet Only reduced from £70 on home vide own website. So to be honest £12.99 is the true value for this cheap product. You get what you buy no saving just a sales gimmick. Won't buy from home vibe again.

22 January 2021
Unprompted review
Homevibe logo

Reply from Homevibe

Hello,

We are very sorry to hear this.

Could you please contact our customer service team - info@homevibe.co.uk

Thank you for your patience.

Kind regards, HomeVibe

Rated 1 out of 5 stars

Very Poor Company

I so wish I read these reviews before placing an order with this company. Like most of these reviews I placed an order and weeks later have not received it. I have tried emailing and got the standard response. I am fully expecting the standard response to this review everyone else has received. I will now take this up with trading standards, how this company can continue to trade is beyond me and not acceptable. Far too many people getting scammed.

22 January 2021
Unprompted review
Homevibe logo

Reply from Homevibe

Hello,

We are very sorry to hear this.

Could you please contact our customer service team - info@homevibe.co.uk

Thank you for your patience.

Kind regards, HomeVibe

Rated 1 out of 5 stars

Extremely bad company

Extremely bad company. You’ll notice their response is always the same but they do nothing. Bunch of con men!

11 January 2021
Unprompted review
Homevibe logo

Reply from Homevibe

Hello,

We are very sorry to hear this.

Could you please contact our customer service team - info@homevibe.co.uk

Thank you for your patience.

Kind regards, HomeVibe

Rated 1 out of 5 stars

I ordered the item but h

I ordered the item but h
ave not delivered on the specific address but advised me to meet somewhere in the city. I thought its free delivery? Why alleged consignee is not available? I ve been in my address the whole time. The rider is not competent. I have been to reach out but no response all..been texting and calling but of fail. Haysk so irresponsible. Hope management can look into this. So sad clients been blamed when ur staff has the flaws. Not interested anymore.

4 January 2021
Unprompted review
Homevibe logo

Reply from Homevibe

Hello,

We are very sorry to hear this.

Could you please email homevibeltd@yahoo.co.uk with your query and this will be dealt within 24-48 hours.

Many thanks for your patience.

Kind regards, HomeVibe

Rated 1 out of 5 stars

Makes Arthur Daley look trustworthy!!!

Ordered an item beginning of November. Still not received it. Have tried calling and emailing to no response what so ever off them!! In the end PayPal investigated.
This company makes Arthur Daley look trustworthy!!!

31 December 2020
Unprompted review
Homevibe logo

Reply from Homevibe

Hello,

We are very sorry to hear this.

Could you please email homevibeltd@yahoo.co.uk with your query and this will be dealt within 24-48 hours.

Many thanks for your patience.

Kind regards, HomeVibe

Rated 1 out of 5 stars

not a good company don't deliver on…

not a good company don't deliver on time, they don't get back to your calls or emails and don't treat you with respect. Customer service is a total joke.

30 December 2020
Unprompted review
Homevibe logo

Reply from Homevibe

Hello,

We are very sorry to hear this.

Could you please email homevibeltd@yahoo.co.uk with your query and this will be dealt within 24-48 hours.

Many thanks for your patience.

Kind regards, HomeVibe

Rated 1 out of 5 stars

Ordered two throws for friends for Xmas…

Ordered two throws for friends for Xmas and didn’t receive them. Spoke to Reece who promised they would be re sent and still waiting. Tried to call and instantly get a message advising to email them. DO NOT BUY FROM THIS SCAMMING COMPANY. Gogroopie should not be having this merchant on their site.

29 December 2020
Unprompted review
Homevibe logo

Reply from Homevibe

Hello,

We are very sorry to hear this.

Could you please email homevibeltd@yahoo.co.uk with your query and this will be dealt within 24-48 hours.

Many thanks for your patience.

Kind regards, HomeVibe

Rated 1 out of 5 stars

Ordered a gun massager on 2nd December…

Ordered a gun massager on 2nd December and received an automated email saying there was a delay in shipping which is understandable leading to the run up to Christmas. Tried to call to get an eta but got an message with an email address to send enquires to which I did with no response. Have tried to call and email again with no response. Are they a legitimate company? Worst service ever and if they fail to respond I will take this further! Do not buy from Homevibes as they a scam!!

27 December 2020
Unprompted review
Homevibe logo

Reply from Homevibe

Hello,

We are very sorry to hear this.

Could you please email homevibeltd@yahoo.co.uk with your query and this will be dealt within 24-48 hours.

Many thanks for your patience.

Kind regards, HomeVibe

Rated 1 out of 5 stars

Luxury EgyptianJumbo Bath Sheet honest

Advertised as Luxury Egyptian Jumbo Bath Sheets don’t believe a word of it they are thin poor quality small bath towels which you would struggle to dry your hands thoroughly never mind your whole body Don’t fall for this so called offer and company they are an absolute disgrace.

16 December 2020
Unprompted review
Homevibe logo

Reply from Homevibe

Hello,

We are very sorry to hear this.

Could you please email homevibeltd@yahoo.co.uk with your query and this will be dealt within 24-48 hours.

Many thanks for your patience.

Kind regards, HomeVibe

Rated 1 out of 5 stars

Horrible!

Horrible!! Ordered 2 Christmas presents back in October. Got an email in October saying they were being shipped. It is 12/15 and still nothing!! Paid in full too! Scammers!!!

15 December 2020
Unprompted review
Homevibe logo

Reply from Homevibe

Hello,

We are very sorry to hear this.

Could you please email homevibeltd@yahoo.co.uk with your query and this will be dealt within 24-48 hours.

Many thanks for your patience.

Kind regards, HomeVibe

Rated 5 out of 5 stars

Reece amazing Customer Service Agent

Reece amazing Customer Service Agent
After a few hiccups with delivery Reece the wonderful Customer service agent sorted everything out and I finally received my fantastic Bubble mattress topper which has made a great difference to my comfort. Thank you Homevibes 😊

14 December 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look