Claims personnel handled submitting the claim did a good job. Claim has not yet been paid. I submitted the original invoice without including my street address. A second copy of invoice was submitted... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have never used a home warranty. Purchased it last year when I bought a new home & realtor suggested purchasing one. I didn't use it last year and debated about renewing it again. Well, I renewed it... See more
Company replied
Staff was always very friendly and helpful. When I had questions as to how the process worked they were able to give me detailed instructions to make sure everything went smoothly. The only issue I ha... See more
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I have had other warranties before and they have been more of a headache than anything. However we have had several unfortunate appliance breakages and Home Warranty have been great. I love that a re... See more
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Company details
Written by the company
Home Warranty of the Midwest, Inc. was founded in 1999 by the owner of a successful appliance repair company. With 36 years of repair experience, he was determined to put together a plan that would cover items in the home more comprehensively, allow the use of local contractors, and pay contractors more quickly for completed work. Home Warranty serves as an additional product source to a wide range of businesses including real estate agencies, utility companies, property management, mortgage lending, home inspection, financial planning, residential construction, and independent insurance agencies. We are committed to utilizing trusted, local servicers who can ensure a timely response to customer needs. We pride ourselves on our LIVE call answering during core business hours with two call centers in the U.S. We also provide our customers with active, responsive District Sales Representatives who help agents and companies every step of the way.
Contact info
303 S Second Avenue, 51246, Rock Rapids, United States
- 8779774949
- info@homewarrantyinc.com
- homewarrantyinc.com
4.1
Great
613 reviews
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Replied to 98% of negative reviews
Typically replies within 1 week
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Reply from Home Warranty Inc.
Love to hear this! Thanks for sharing.
Brielle from the warranty company was…
Brielle from the warranty company was outstanding!! She made sure everything was completed in a timely manner. The company they recommended was very good got us up a running.
29 July 2026
Reply from Home Warranty Inc.
Brialle is outstanding and goes above and beyond for her clients! Thanks for giving her (and us) a shout out!
From the initial call to open a claim…
From the initial call to open a claim to the end process was easy! Everyone involved that I spoke to was so nice.
29 July 2026
Reply from Home Warranty Inc.
Love to hear this! Thanks for sharing.
Excellent and efficient customer…
Excellent and efficient customer service and courtesy are always top notch. We have been customers since purchasing our home in 2015. All interactions with our Home Warranty Inc. representatives have been positive and extremely gratifying. We are so fortunate to have them in our corner.
29 July 2026
Reply from Home Warranty Inc.
Thanks so much for sending in a review! And for being a loyal customer!
Things need to be explained better and…
Things need to be explained better and sooner to what is actually needed , one example I was told after the job was complete to send in a copy of the receipt only to find out I need an invoice with address .model numbers , serial numbers , a description of work performed . That’s not an easy ask to go back to the contractor multiple times for paper work. Other than that you guys were fantastic to talk to even when I was frustrated and not so courteous
29 July 2026
Reply from Home Warranty Inc.
Thanks for the feedback - the model and serial number on the invoice is not required but we do often need that information during the claims process so we can check parts pricing and availability. We will review the calls and train up as needed. Our aim is to make the process easy and quick.
I still don’t have a replacement…
I still don’t have a replacement microwave. Mine still doesn’t work. The ball was dropped and I have nothing to use.
28 July 2026
Reply from Home Warranty Inc.
We received a copy of the invoice from Spin Cycle indicating you would be taking the cash out option towards a new microwave. We had paid Spin Cycle the amount allotted for your claim. They also tried to reach you on 7/20 and when they found out you had purchased from another entity, they mailed a check to you on 7/30. If you have not received your check within 7-10 days, please reach out to us or Spin Cycle.
This was our first claim with Home…
This was our first claim with Home Warranty and it went super smooth. The online portal is a mess to figure out, but they apologized and said to just call each time. The calls were easy and they helped with every step!! So, glad we have this coverage on our home.
29 July 2026
Reply from Home Warranty Inc.
Thanks for the feedback! Glad to have you as a customer.
Not worth the money.
I thought a warranty was so I wouldn't have any unexpected bills in relation to having just bought a home. This policy does not give that.
21 July 2026
Reply from Home Warranty Inc.
While home warranties can help reduce the cost of covered repairs, coverage is subject to the terms, conditions, limitations, and exclusions of the service agreement. We strive to be transparent about coverage and reimbursements, so homeowners understand what is and is not eligible under their plan.
We value your feedback and would welcome the opportunity to assist you further and are committed to providing a better experience moving forward. If there are any additional questions regarding your reimbursement or coverage, please contact our Customer Care team.
Trust and understanding is what a home…
Trust and understanding is what a home warranty company needs, and they showed that during this tough occasion of getting us through it
28 July 2026
Reply from Home Warranty Inc.
Thanks for trusting us with your home - we do not take that lightly. Appreciate the review!
It was easy to file and I got my…
It was easy to file and I got my reimbursement back quickly. But I was told by the agent on the phone when I filed the claim that all I had to pay was a $100.00 deductible. But when it came down to it I had to pay over $1,500.00 and was only reimbursed $650.00. I feel that I was very misled.
21 July 2026
Reply from Home Warranty Inc.
Thank you for taking the time to leave us a review. We are glad your claim was easy to file and that your reimbursement was received promptly. However, we understand why you would be disappointed if the repair costs ended up being higher than you expected. The deductible is one part of the claim process, and coverage is based on the diagnosed failure and the terms of the plan. We apologize if that was not clearly explained and appreciate your feedback as we continue to improve the customer experience.
I have had no issues with filing claims…
I have had no issues with filing claims or processing invoices and payments. You are easy to reach when I have questions, no long waiting on the phone, and no AI robot responses. Your process makes it easy!
28 July 2026
Reply from Home Warranty Inc.
We aim for quick and easy! Thanks for sharing about your experience.
my experiences have been very good.
I have received good service with my claims. Have rec0mmended it to friends.
17 June 2026
Reply from Home Warranty Inc.
Love to hear this! Thanks for sharing.
My experience was good your company was…
My experience was good your company was helpful in many ways
27 July 2026
Reply from Home Warranty Inc.
Appreciate the feedback! Happy to help.
The ease of the process and the…
The ease of the process and the customer service were great.
23 July 2026
Reply from Home Warranty Inc.
Love to hear this! Thanks for sharing.
Not a true home warranty company, it’s a reimbursement company
Customer service was great. The process to make claims is not. Having to pay $100 out of pocket for a derive call is boarderline too expensive. The idea of getting reimbursed defeats the main need home owners have for a home warranty. Many of us can’t afford the high costs of replacing a machine, the reimbursement amount didn’t cover the full cost of replacement. Home warranty is not an ideal company to work with. We are not staying.
23 July 2026
Reply from Home Warranty Inc.
Thanks for the feedback - where we do have preferred contractors, they bill us directly. However, when offering contractor of choice, many of these ask to be paid at the time of service which necessitates reimbursement to the client - which happens within 4 business days of receiving a completed work invoice.
Reply from Home Warranty Inc.
Appreciate the feedback!
I’m glad I received something and…
I’m glad I received something and quickly from this warranty. The process to receive check was very easy. However the entire a/c unit needed replacement but I only received $1000. A/c units cost much much more than that. I spent a few months getting estimates and was fortunate to find an honest installer who allowed the low price of $6500. Still to receive only 1/6th of the total cost is a bit of an insult.
23 July 2026
Reply from Home Warranty Inc.
Appreciate the feedback!
I forgot to contact Home Warranty…
I forgot to contact Home Warranty before I had a new water heater put in. I called them to let them know of my mistake. They went ahead and approved my claim anyway! So thankful they were understanding of my mistake. I won't forget to call them the next time I have a claim!!
24 July 2026
Reply from Home Warranty Inc.
Appreciate the review!
It was easy and fast to file a claim
It was easy and fast to file a claim. Then everything was fast and convenient. I am very happy with my experience.
23 July 2026
Reply from Home Warranty Inc.
Glad to hear! Thanks for the review.
Home Warranty That Didn't Help
I am very disappointed with my experience. The claims process was frustrating, communication was poor, and I felt like I had to do all the follow-up myself. Even when I explained the issues, I did not receive the help I expected. I purchased a home warranty for peace of mind, but unfortunately, it did not provide the support I needed. I cannot recommend this company based on my experience.
22 July 2026
Reply from Home Warranty Inc.
Thanks for the feedback - we are reviewing the calls and interactions from your claim and will address any training needs.
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