Honexcompany Reviews 

722
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 457 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the website easy to navigate and appreciate the smooth purchasing process. Many users report that the product effectively reduces or eliminates snoring, leading to improved sleep quality for themselves and their partners. Some also highlight the product's comfort and ease of use, noting it fits well and does not cause jaw pain. However, some people were dissatisfied with the product's effectiveness, describing it as flimsy and uncomfortable, and stating it did not work for them. There are also significant concerns regarding the refund process, with many customers reporting difficulties in obtaining a full refund and poor customer service when issues arise. Additionally, some reviewers felt the product was overpriced for its quality, suggesting cheaper alternatives are available.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some finding it effective for reducing snoring and... See more

Quality

Consumers find quality to be ambiguous, with many expressing disappointment, describing products as... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the website easy to navigate and... See more

Refund

Clients share negative opinions on refund, with many reviewers reporting significant difficulties in... See more

Price

Users describe negative interactions with price, with many reviewers feeling that the products are overpriced... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy website to navigate but I did not appreciate immediate additional marketing saying the item I'd just bought would not do the job of curing snoring and that I needed to spend a further 30$ for ano... See more

Rated 4 out of 5 stars

Well, it was a long shot. But with my wife always complaining and moving to her own room, i had to take c chance. It works, no doubt! But it takes some time to get used to it. It's not the most comf... See more

Rated 4 out of 5 stars

Does what it says on the tin! Generally, I sleep better - which is the main goal of the product. The snoring is mitigated but not completely gone however getting better sleep more than makes up for a... See more

Rated 4 out of 5 stars

Shipping takes a while and while I’m not good about keeping something in my mouth my watch shows a significant decrease in snoring while I wear it. Interesting to me to see actual evidence that it wor... See more



Contact info

3.4

Average

TrustScore 3.5 out of 5

722 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.4

All reviews

(722)

461 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It's a game changer

It's a game changer, not only am I getting a better sleep but I have been able to sleep in the same room with my husband after 4 years, we both could not sleep together because of my snoring, but the honex has changed it all for the better.

28 May 2026
Unprompted review
Rated 1 out of 5 stars

This thing did not work at all

This thing did not work at all. The ad says money back but when i asked to return it, they asked if i would try various solutions. I did that and again requested information on returning it. I heard nothing so made several more attempts. They then said I should have ry nose strips and sleeping on my side….! They offered ne a partial return and I declined, why would i want to keep something that didn’t work. I waited for a week or so and again started over. They then said it had to be returned to JAPAN at my cost and THEY WILL INSPECT it. This is a scam. DON’T waste your $$$$

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Absolute joke of a company. Avoid them.

Wish I had read the reviews before ordering. It’s been nearly 3 weeks and I still haven’t received my item. Checked the tracking link they sent and the package hasn't even left the origin country yet, it's just stuck at a shipping port somewhere in China??? -Thought is a US company -thousands of miles away.

When I emailed their support to cancel and get a refund, they completely ignored me at first. When they finally replied, it was just a lazy, automated copy-paste message saying "sorry, it already shipped so we can't cancel." They absolutely refuse to help or listen to a human being.

I’ve already told them I’m refusing the package when it gets here and getting my money back through my bank. Do yourself a favor and buy from somewhere else, this place is a total headache.

5 June 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely useless!

It took ages to arrive then they charged me twice the price advertised ! I sent an email querying the over charge and zero response . I am not a happy customer ! To top it off it the plastic taste made me gag so just a useless scam in my opinion !

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Purchased my Honex anti snoring mouthpiece & I stopped snoring!!!

Purchased my Honex anti snoring mouth piece and started using it about 10 days ago and the results were immediate. I am actually mind blown how this simple mouth piece has reduce my snoring by 90%+. Personally I never heard myself but my wife is very thankful for this mouth piece now and the fact I don't snore is huge for her and my 1 year old baby... 1000% recommend Honex mouthpiece, it's not a bother at all and I can even use it while I have my invisalign on at night - material is comfy in the louth as well, no complaints there... anyways, if you've been snoring it's the best solution to fix that imo. Give it a try and you'll thank me later ✌️ -Jessy

3 June 2026
Unprompted review
Rated 4 out of 5 stars

Too many steps to finish the order

Too many steps to finish the order, too many popups offering discounts and side buys, not very clear the next steps (in the phone version). You need to be cleaner and more precise, the buyer will shop more with less visual stress

1 June 2026
Unprompted review
Rated 4 out of 5 stars

When I first received the anti-snoring…

When I first received the anti-snoring mouthpiece, I didn't know how to put on the product correctly, and I wore the mouthpiece upside down for the first 3 nights, causing teeth and palate pain.

I desperately thought this product again might not work on me and wrote an email to the customer service for help. The customer service replied quickly with proper guidance and instruction.

I corrected the way of putting on the mouthpiece, and it started working! Now my sleep is improving every night! Thanks to Honex and its customer service for not letting me give up so quickly on the product and the help that it brings!

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Super flimsy

Super flimsy. Doesn’t do anything to reduce snoring. Too soft to hold jaw in place or adjust in any way. Waste of money. Probably costs 10cents to make, if that.

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Hoping to replace my CPAP

The process dealing this company was quick and easy. I have been using a CPap for a year now and hate using it as my sleep is interrupted many times throughout the night.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

The Product Failed and So Did the Customer Service

I purchased the Honex Anti-Snoring Mouthguard in January 2026 after seeing it advertised on Instagram. The company claims the product can help reduce or eliminate snoring, and with over 5,000 five-star reviews displayed on their website, I felt confident enough to take advantage of their “buy 2 for the price of 1” offer.

Unfortunately, the mouthguard did not work for me at all. It failed to provide any noticeable improvement despite following the instructions provided.

What has been even more disappointing is the complete lack of customer service. Honex advertises a 30-day money-back guarantee, but when I attempted to request a refund, I found that email appears to be the only way to contact them. I have sent emails requesting assistance and a refund, yet I have received no response whatsoever.

A money-back guarantee is meaningless if customers cannot get a reply when they try to use it. Based on my experience, the product did not deliver on its claims and the after-sales support has been non-existent. I cannot recommend purchasing from this company, and the lack of communication has seriously undermined my confidence in the business.

4 January 2026
Unprompted review
Rated 4 out of 5 stars

Easy website to navigate but I did not…

Easy website to navigate but I did not appreciate immediate additional marketing saying the item I'd just bought would not do the job of curing snoring and that I needed to spend a further 30$ for another item. I nearly cancelled my order at this point. Be more up front. Offer them as an optional joint purchase. Don't claim the first item cures snoring if it doesn't.

31 May 2026
Unprompted review

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