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Review summary
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Reviews shaping this summary
I was never able to find a sofa that catered for all my sofa needs and finally found Honeypot! I was able choose the fabric colour and filling to suit what i needed. I was also able to have the sofa i... See more
Brilliant sofa. Delivered within a week, really firm and durable. Very impressed will buy from here again! Sofa assembled within 30 mins, love tracking updates came exactly on time!
Love my new sofa. Very well made and so comfortable. The delivery guys were awesome. They put my sofa together in minutes and were very helpful and friendly. Would recommend Honeypot 100%
Company details
Written by the company
Every house deserves to be made into a home. That means comfort, and comfort means quality – well crafted, well designed furniture that we can offer you at the lowest possible prices. We’re here to deliver you elegant and durable furniture as quickly, cheaply, and easily as possible – everything brand new, well packaged, and brought straight to your door.
Contact info
Honeypot furniture, Honeypot Lane, Colsterworth, NG33 5LY, Grantham, United Kingdom
- 01476 338771
- sales@honeypotfurniture.co.uk
- honeypotfurniture.co.uk
4.3
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 7% of negative reviews
Typically replies within 2 weeks
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Forget the 5 years warranty
I bought a sofabed in september 2024. I moved in the new house by December and by Easter it is broken. As they advertise 5years warranty on frame as their product are build to last (to quote the product description on Amazon I contacted Honeypot UK and a certain Jasmin sent me this reply:
am so sorry to hear there may be issues with your Kris Sofa Bed Grey Universal Corner.
As your furniture is now older than 6 months, in order to progress your complaint you will need to arrange for the products to be inspected by an individual furniture repair company.
We highly recommend using C***** Group.
They will inspect the furniture for manufacturing faults and provide a full report on their findings.
You can either contact them directly or we can book the inspection for you. If you would like us to book it for you we will need to collect the inspection fee which is £72 inclusive of VAT (Retailer discounted price).
Booking directly through C*** Group may come at a higher cost.
If any manufacturing faults are found, we will at first attempt a repair. If a repair is not possible we will look into alternative options to resolving any outstanding issues.
In the event of manufacturing faults being discovered from the inspection, Honeypot Furniture will reimburse the cost of your inspection fee. In the event of an invalid claim, we will not reimburse the cost of the inspection fee.
If they were stating that together with the 5 years warranty I was not even considering this company. That is very far from a decent customer service
UPDATE
Last message from Honeypot UK
"Following your concerns, I have escalated the matter to my manager. As a gesture of goodwill and in recognition of the inconvenience caused, we will cover the full cost of the C*** inspection.
We truly value your feedback and your experience with us. We would sincerely appreciate it if you would consider updating or removing your Trustpilot review."
17 April 2025
Unprompted review
Reply from Honeypot Furniture
Thank you for taking the time to share your feedback.
We’re very sorry to hear about the difficulties you've experienced with your sofa bed and the frustration this has caused. Please be assured that we have been actively assisting you to resolve this matter. We have sent out an independent third-party technician, and following the inspection, we are now in the process of repairing your sofa in line with your 12-month manufacturing guarantee.
We would also like to clarify that our 5-year structural frame guarantee remains valid and is detailed within our terms and conditions on our website. In line with the Consumer Rights Act 2015, when an issue is reported after 6 months, an independent inspection is required to confirm whether the issue is due to a manufacturing defect. This helps ensure that all claims are handled transparently and in accordance with industry standards.
As a small, family-run business, we genuinely value all of our customers and take pride in providing both quality products and attentive service. Our goal is always to provide comfort, contentment, and pride in your home, and we are fully committed to ensuring that this matter is resolved to your satisfaction.
Thank you again for your feedback, and we appreciate your patience while we complete your repair.
Kind regards,
The Honeypot Team
J Gaw
Great service. Delivered well within the expected time and delivery men were polite and helpful. Love the sofa too.
17 April 2025
The couch is amazing and I couldn’t…
The couch is amazing and I couldn’t fault the delivery guys they were so efficient … although it’s not made clear on website about delivery to Scotland but whenever I contacted honeypot they got back to me really quickly and it was only 2 weeks wait which is nothing compared to other companies I looked at! Really happy with the couch though it’s exactly like what’s on the website and super comfy!
17 April 2025
Reply from Honeypot Furniture
Thank you for your lovely review.
We’re so pleased to hear you’re really happy with your new couch and that it’s just as expected – comfortable and true to what you saw on our website. It’s great to know our delivery team made a positive impression with their efficiency, and that our customer service team was able to assist you quickly regarding delivery to Scotland.
We appreciate your feedback and your support – enjoy your new sofa!
Kind regards,
The Honeypot Team
IN LOVE!
Amazing experience from just how the website is, to a smooth purchase with multiple options. Not only was the delivery fast, but the company keeps you on the loop up until the furniture is delivered. Lastly, absolutely IN LOVE with my new sofas! Will certainly be shopping from Honeypot again.
17 April 2025
Reply from Honeypot Furniture
Thank you for your fantastic review!
We’re thrilled to hear you had such a smooth and positive experience, from browsing our website to the fast delivery of your new sofas. It’s great to know you felt well-informed throughout, and we’re absolutely delighted that you’re in love with your new furniture.
We look forward to welcoming you back to Honeypot again soon!
Kind regards,
The Honeypot Team
Fantastic furniture and service!
Super quick delivery and I couldn’t be happier with the furniture. The delivery was efficient and the guys were so helpful and polite, positioning the furniture exactly where we wanted it.
I will definitely use Honeypot again.
Thank you.
15 April 2025
Reply from Honeypot Furniture
Thank you for your kind review.
At Honeypot, we pride ourselves on providing quick and efficient delivery, with our team always on hand to ensure your furniture is positioned exactly as you want it. We're pleased to hear you're happy with your furniture and the level of service received.
We appreciate your support and look forward to welcoming you back again.
Kind regards,
The Honeypot Team
Great experience from order to…
Great experience from order to delivery. The quality of the furniture is top notch, and unrivalled price.
16 April 2025
Reply from Honeypot Furniture
Thank you for your kind review.
We’re delighted to hear you had a great experience from order through to delivery. It’s wonderful to know you’re pleased with the quality of your furniture and found our pricing to be unbeatable – that’s exactly what we aim to deliver.
We truly appreciate your support and hope to assist you again in the future.
Kind regards,
The Honeypot Team
Fabulous!
Great service from the online ordering to the great communication about the delivery of the sofa including changing the contact information as the sofa was for my daughter to the delivery information and finally the delivery and set up was fantastic! thank you!!
11 April 2025
Reply from Honeypot Furniture
Thank you for your wonderful review!
We’re so pleased to hear that you had a great experience from start to finish – from the ease of ordering online to the clear communication and flexibility with the delivery arrangements. It’s great to know the delivery and set-up met your expectations, and that we could assist in making sure everything went smoothly for your daughter.
Thank you again for choosing Honeypot Furniture!
Kind regards,
The Honeypot Team
I am very pleased with the quality of…
I am very pleased with the quality of our new sofa and Honeypot customer service was just wonderful. We ordered the sofa on 23rd March and on 9th April was delivered. Absolutely amazing service.
10 April 2025
Reply from Honeypot Furniture
Thank you for taking the time to leave your feedback. We’re so pleased to hear you’re happy with the quality of your new sofa and that your experience with our customer service and delivery met your expectations.
At Honeypot Furniture, we’re committed to providing a smooth, reliable service from order to delivery, and it’s great to know we achieved this for you.
We appreciate your support and hope you enjoy your sofa for many years to come. Please feel free to get in touch if we can assist with anything further.
Kind regards,
The Honeypot Team
Fantastic customer service
Great communication about delivery, sofa is stunning, would definitely use agaun
9 April 2025
Quick delivery
Quick delivery, fabulous service from delivery guys, sofa is beautiful, well made and so comfy and snug . Shall be using Honeypot again for other furniture 👍🏻
10 April 2025
Quick delivery stunning sofa really…
Quick delivery stunning sofa really pleased with it delivery was really good
11 April 2025
Great company, fast and efficient
Second time we have ordered from Honeypot.
A no hassle company, great customer service, kept me informed all the way.
Speedy delivery, and delivery guys were friendly and efficient
9 April 2025
Reply from Honeypot Furniture
Thank you for your continued support and for taking the time to leave a review.
We truly appreciate your loyalty and are pleased to hear that your second experience with us was just as smooth. We pride ourselves on being a hassle-free company, offering excellent customer service and clear communication throughout. Fast, efficient delivery with friendly service is the standard we strive to maintain.
We look forward to assisting you again in the future.
Kind regards,
The Honeypot Team
On time very polite and the best was…
On time very polite and the best was easy too put together looks beautiful I am very happy with my purchase
4 April 2025
Reply from Honeypot Furniture
Thank you so much for your lovely review! We’re delighted to hear your delivery was on time, the team were polite, and that the item was easy to assemble and looks beautiful in your home.
It’s always a joy to know a customer is truly happy with their purchase – that’s exactly what we aim for!
If you need anything else at all, we’re just a message away.
Kind regards,
Honeypot Furniture Team
I got the Windsor Full back 4 seater…
I got the Windsor Full back 4 seater with footstool and the quality is amazing and so comfortable. It was delivered within 2 days and the delivery guys were very sweet and accommodating considering they delivered the sofa at 6.20am. Unpacked and set up and was out within 15 minutes.
4 April 2025
Reply from Honeypot Furniture
Thank you for taking the time to leave such positive feedback. We're so pleased to hear that you're enjoying your Windsor Full Back 4 Seater with footstool – comfort and quality are always at the heart of what we aim to deliver.
We’re especially glad to hear your delivery went smoothly. Our delivery teams begin early to ensure we can reach customers promptly, and they’re trained to provide a seamless experience – including room-of-choice delivery, full unpacking, and setup, all with professionalism and care.
We’ll be sure to pass your kind words on to the team – feedback like yours means a great deal to us.
If there's anything further we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Honeypot Furniture Team
Great fast service put it all together…
Great fast service put it all together in place didn't have to do anything great delivery
7 April 2025
Great service came earlier than…
Great service came earlier than expected which was great delivery was great lads who came were very polite and put furniture in my choice of room and took all packages off
3 April 2025
Reply from Honeypot Furniture
Thank you for your kind words! We're so pleased to hear your delivery arrived earlier than expected and that everything went smoothly.
Our delivery teams always aim to be polite, efficient, and respectful of your home, so it's great to hear they made a positive impression and ensured everything was set up just how you wanted.
If there's anything else we can help with, we're only ever a message away.
Kind regards,
Honeypot Furniture Team
Amazing service
Amazing service, ordered sofa on the Sunday received on the Wednesday.. very quick delivery. Sofa looks lovely…
2 April 2025
Unprompted review
Reply from Honeypot Furniture
Thank you so much for your kind words! We’re thrilled to hear your sofa arrived so quickly and that you’re happy with how it looks in your home.
Speedy delivery and beautiful furniture are exactly what we aim to deliver – so it’s great to know we hit the mark!
If there’s anything else you need, we’re always here to help.
Kind regards,
Honeypot Furniture Team
Excellent service great delivery…
Excellent service great delivery friendly delivery guys
4 April 2025
Very efficient overall
Very efficient overall. Great communications. Leather Chesterfields have good build quality.
28 February 2025
Reply from Honeypot Furniture
Thank you so much for your kind words! We’re thrilled to hear you were pleased with the efficiency of our service and the quality of your Leather Chesterfields.
Great communication and well-built furniture are exactly what we aim to deliver, so it’s lovely to know we hit the mark.
If there’s anything you need in future, we’re always here to help.
Kind regards,
Honeypot Furniture Team
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