Hoobuy Reviews 554

TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

They used to be great and have great customer service, but from about 4 months ago till now, their service is pure garbage. It takes 4 months to cancel items, buy items from other agents and months to... See more

Rated 5 out of 5 stars

The seller was moving mad I waited 12 days and he ended up canceling my order. Getting rid of my 50% coupon and that meant my promotional shoe that I got with it wouldn’t ship on time, as It only had... See more

Company replied

Rated 5 out of 5 stars

Title: Absolutely amazing experience with Hoobuy! I spent around 300 PLN for a 9kg package and honestly — it was worth every damn penny. The shoes are absolutely fire — quality is top-tier, th... See more

Rated 5 out of 5 stars

Just completed another order with HooBuy and once again everything went incredibly smoothly. The whole process was efficient and fast — from purchasing to shipping. Prices are amazing, shipping costs... See more

Company replied

Company details

Written by the company

Hoobuy utilizes advanced system technology to improve its operations. Committed to precise technical methods for effective product information transmission, Hoobuy focuses on expanding its cross-border shopping market business. Our aim is to offer comprehensive services that include purchasing, quality checks, storage, customs clearance, and shipping, striving to provide an unparalleled shopping experience.Hoobuy currently serves over 200,000 customers across 200 ccountries, prioritizing their needs and premium service quality.We continuously enhance our services to make cross-border shopping more meticulous and user-friendly.


Contact info

4.0

Great

TrustScore 4 out of 5

554 reviews

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Replied to 46% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Hoobuy is just amazing!

Hoobuy… to start off hoobuy is insanely good, i already shipped out 2 hauls and im just in love with this company. The shipping is quite fast 1-2weeks to Belgium, also the orders are taken very quick and arrive at the warehouse very fast in like 1-2 days, also staff is very helpful and kind i had some issues but they fixed it pretty fast, overall i give hoobuy a 9/10 i will definitely buy more on here!!! 2X6B7eXD

11 June 2025
Unprompted review
Rated 1 out of 5 stars

i was charged double on the price of…

i was charged double on the price of item.. even the logistic paid twice for one parcel and its my first purchase with them

21 September 2025
Unprompted review
Hoobuy logo

Reply from Hoobuy

Hi friend, Thank you for reaching out to us. We sincerely apologize for any inconvenience this may have caused. As a valued customer, your satisfaction is our top priority, and we truly appreciate your patience and understanding.

To assist you promptly, could you kindly provide your Account ID or parcel number, This will allow us to expedite the resolution process.

Looking forward to your early reply~

Rated 5 out of 5 stars

Hoobuy is a very good website and…

Hoobuy is a very good website and perfect to understand everything that you order also it would've been way better if there was a app and also looking for stuff easier but other wise everything is perfect i had a lot of orders and everything want very smoothly. Amazing staff and communication time. 082KG0oR

1 August 2025
Unprompted review
Rated 2 out of 5 stars

Hoobuy service has declined…

Sadly, since my last review HooBuy have declined a lot. I’ve been really faithful to them as their coupon and reward systems have been appealing and their prices competitive. However, this comes at the cost of some very slow service; it’s almost like they’re overwhelmed and/or understaffed. Purchase to warehouse speed is painfully slow, and then QC to shipping just as bad. This has made me turn to another agent who blow these guys out of the water. It’s a shame, and hopefully it will improve…

24 August 2025
Unprompted review
Rated 5 out of 5 stars

HooBuy is the best

The best site I’ve ever discovered for shopping, a shoutout to Lemon, he helped me with the orders process, making it quicker to arrive. 5 Star

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service

My order had multiple mistakes with the sizing and color and a person from the Service Team by the name of "Lemon" helped me change my order details before it was too late.

18 August 2025
Unprompted review
Rated 4 out of 5 stars

Fast and helpful customer service…

Fast and helpful customer service response.

The agent was able to answer my questions and concerns promptly and clearly.
Although the underlying issues were not in the realm of assistance, yet still was able to satisfy my queries.

Keep up the good work.
I only wish your shipping costs were as efficient and customer friendly as your service.

14 August 2025
Unprompted review

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