Hoobuy Reviews 554

TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

They used to be great and have great customer service, but from about 4 months ago till now, their service is pure garbage. It takes 4 months to cancel items, buy items from other agents and months to... See more

Rated 5 out of 5 stars

The seller was moving mad I waited 12 days and he ended up canceling my order. Getting rid of my 50% coupon and that meant my promotional shoe that I got with it wouldn’t ship on time, as It only had... See more

Company replied

Rated 5 out of 5 stars

Title: Absolutely amazing experience with Hoobuy! I spent around 300 PLN for a 9kg package and honestly — it was worth every damn penny. The shoes are absolutely fire — quality is top-tier, th... See more

Rated 5 out of 5 stars

Just completed another order with HooBuy and once again everything went incredibly smoothly. The whole process was efficient and fast — from purchasing to shipping. Prices are amazing, shipping costs... See more

Company replied

Company details

Written by the company

Hoobuy utilizes advanced system technology to improve its operations. Committed to precise technical methods for effective product information transmission, Hoobuy focuses on expanding its cross-border shopping market business. Our aim is to offer comprehensive services that include purchasing, quality checks, storage, customs clearance, and shipping, striving to provide an unparalleled shopping experience.Hoobuy currently serves over 200,000 customers across 200 ccountries, prioritizing their needs and premium service quality.We continuously enhance our services to make cross-border shopping more meticulous and user-friendly.


Contact info

4.0

Great

TrustScore 4 out of 5

554 reviews

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Replied to 40% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Amazing! Flawless experience from start to finish

5EAvjoj8

I had a great experience with this store.
I ordered a pair of shoes and they were exactly as shown in the pictures — same design, same quality.
Shipping was incredibly fast, much quicker than I expected.
I also contacted customer support for a quick question and they replied almost instantly with clear and helpful info.

Reliable, fast, and professional.
I would definitely buy from them again.

6 June 2025
Unprompted review
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Reply from Hoobuy

Hoobuy has a professional customer service team. Please feel free to contact us at any time.

Rated 1 out of 5 stars

This site is a scam beaware all their 5…

This site is a scam beaware all their 5 stars opinions are paid for
Ive recently used them shipped 12 pairs of shoes got 6 how? Support says they dont have an idea please be aware of this scam site

3 June 2025
Unprompted review
Hoobuy logo

Reply from Hoobuy

Dear friend, We deeply apologize for the unpleasant shopping experience caused to you. To assist you promptly, could you kindly provide your Account ID? Or you can submit a ticket with the comments via Intercom. Please click the link https://hoobuy.com and select the customer service icon. This will allow us to expedite the resolution process.
Have a good day.

Rated 5 out of 5 stars

Best app ever I have used

Best app ever I have used. Customer service is the best and very helpful

20 May 2025
Unprompted review
Hoobuy logo

Reply from Hoobuy

We appreciate your kind words about our team!Providing great service is what we strive for, and we’re thrilled they made a positive impression. Thanks for letting us know—we’re here for you anytime!

Rated 5 out of 5 stars

Hoobuy is the next big thing

Sure! Here's a short review recommending Hoobuy:

I highly recommend Hoobuy for anyone looking for stylish and affordable online clothing. Their selection is trendy, and the quality is consistently good. The website is easy to navigate, and the customer service is fantastic—prompt and helpful. Plus, the delivery is quick and reliable. Definitely a great place to shop for fashionable outfits. I bought 20 pieces of clothing and all were delivered with none missing

28 April 2025
Unprompted review
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Reply from Hoobuy

Dear friend, thank you for sharing your positive experience! It means a lot to us that you chose Hoobuy and took the time to leave a review. We’re committed to providing excellent service, so please don’t hesitate to reach out if you need anything in the future. Happy shopping!

Rated 5 out of 5 stars

Greatest agent I have used EVER

Greatest agent I have used EVER, prices are the BEST, shipping time only 13days, I hope Hoobuy lasts long because i love it and i will order again, again and again. bELPvJLE

24 May 2025
Unprompted review
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Reply from Hoobuy

Dear friend, thank you for sharing your positive experience! It means a lot to us that you chose Hoobuy and took the time to leave a review. We’re committed to providing excellent service, so please don’t hesitate to reach out if you need anything in the future. Happy shopping!

Rated 5 out of 5 stars

My shopping experience with Hoobuy

My shopping experience with Hoobuy was smooth and hassle-free. The platform is user-friendly, making it easy to find what I needed. I was pleasantly surprised by how quickly my order arrived, and everything was well-packaged. Customer support was also responsive when I had a question. Overall, I’m satisfied and would recommend Hoobuy for affordable and reliable shopping!

13 May 2025
Unprompted review
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Reply from Hoobuy

Hoobuy welcome more friends!

Rated 1 out of 5 stars

Low Quality and Bad Customer Service

Placed a big order and a few of the items looked cheap and obvious knockoffs - plastic looking Jordans and oversized shorts that were supposed to be a medium but looked XL in real life. I sent through a request to return and was told the sellers don't agree to it. Excuse me, you send crappy items and don't want them back?? Do not spend your money on this site, the quality of items is subpar you'd be embarrassed wearing them and they lack customer service. Will not be ordering anything from them again and will be sharing my experience with anyone who orders overseas from sites like this. Bad business.

12 May 2025
Unprompted review
Hoobuy logo

Reply from Hoobuy

Dear friend, We deeply apologize for the unpleasant shopping experience caused to you. To assist you promptly, could you kindly provide your Account ID? Or you can submit a ticket with the comments via Intercom. Please click the link https://hoobuy.com and select the customer service icon. This will allow us to expedite the resolution process.
Have a good day.

Rated 5 out of 5 stars

Another flawless experience with HooBuy!

Just completed another order with HooBuy and once again everything went incredibly smoothly. The whole process was efficient and fast — from purchasing to shipping. Prices are amazing, shipping costs are super low, and the delivery times were surprisingly quick. Their support team is always very helpful and replies fast, which makes the experience even better.
Highly recommend HooBuy to anyone looking for a reliable agent! NRdKB5Y8

7 May 2025
Unprompted review
Hoobuy logo

Reply from Hoobuy

Hoobuy team is reliable!

Rated 5 out of 5 stars

Very good!

Lowest shipping costs on the market and fastest shipping ever!
I ordered 3 football shirts and they came in perfect conditions, with all the details in the right place.
j844vvY8

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Perfect

Fast shipping and really good products, all completely 1:1

MXzAgVeR

2 July 2024
Unprompted review
Rated 5 out of 5 stars

Super Happy with My Order!

I placed a small order just to try things out, and everything was top quality 🙌 The products were exactly as described, and the shipping was fast and reasonably priced 🚀 Really impressed with the service – will definitely come back for more 🔥nE5d96dX

25 April 2025
Rated 5 out of 5 stars

Hoobuy.com review

I ordered from Hoobuy.com and the experience was great. The product quality was good. For the price, very nice. Customer service was responsive, and the prices were reasonable. If you’re not in a rush, it’s definitely worth it!

14 March 2025
Unprompted review

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