They used to be great and have great customer service, but from about 4 months ago till now, their service is pure garbage. It takes 4 months to cancel items, buy items from other agents and months to... See more
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The seller was moving mad I waited 12 days and he ended up canceling my order. Getting rid of my 50% coupon and that meant my promotional shoe that I got with it wouldn’t ship on time, as It only had... See more
Company replied
Title: Absolutely amazing experience with Hoobuy! I spent around 300 PLN for a 9kg package and honestly — it was worth every damn penny. The shoes are absolutely fire — quality is top-tier, th... See more
Just completed another order with HooBuy and once again everything went incredibly smoothly. The whole process was efficient and fast — from purchasing to shipping. Prices are amazing, shipping costs... See more
Company replied
Company details
Written by the company
Hoobuy utilizes advanced system technology to improve its operations. Committed to precise technical methods for effective product information transmission, Hoobuy focuses on expanding its cross-border shopping market business. Our aim is to offer comprehensive services that include purchasing, quality checks, storage, customs clearance, and shipping, striving to provide an unparalleled shopping experience.Hoobuy currently serves over 200,000 customers across 200 ccountries, prioritizing their needs and premium service quality.We continuously enhance our services to make cross-border shopping more meticulous and user-friendly.
Contact info
香港九龍旺角彌敦道 721-725 號華比銀行大廈14樓1402A室, 810005, Hong Kong, China
- support@hoobuy.com
- hoobuy.com
Replied to 40% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Amazing! Flawless experience from start to finish
5EAvjoj8
I had a great experience with this store.
I ordered a pair of shoes and they were exactly as shown in the pictures — same design, same quality.
Shipping was incredibly fast, much quicker than I expected.
I also contacted customer support for a quick question and they replied almost instantly with clear and helpful info.
Reliable, fast, and professional.
I would definitely buy from them again.

Reply from Hoobuy
No hassle buying on hoobuy
No hassle buying on hoobuy
My itens came really fast
I recommend it

Reply from Hoobuy
This site is a scam beaware all their 5…
This site is a scam beaware all their 5 stars opinions are paid for
Ive recently used them shipped 12 pairs of shoes got 6 how? Support says they dont have an idea please be aware of this scam site

Reply from Hoobuy
Best app ever I have used
Best app ever I have used. Customer service is the best and very helpful

Reply from Hoobuy

Reply from Hoobuy
Hoobuy best agent ever
Have 2 experiences with this agent, everything working is fine, ship system is very simple
NXb3rbqE

Reply from Hoobuy
Hoobuy is the next big thing
Sure! Here's a short review recommending Hoobuy:
I highly recommend Hoobuy for anyone looking for stylish and affordable online clothing. Their selection is trendy, and the quality is consistently good. The website is easy to navigate, and the customer service is fantastic—prompt and helpful. Plus, the delivery is quick and reliable. Definitely a great place to shop for fashionable outfits. I bought 20 pieces of clothing and all were delivered with none missing

Reply from Hoobuy
Greatest agent I have used EVER
Greatest agent I have used EVER, prices are the BEST, shipping time only 13days, I hope Hoobuy lasts long because i love it and i will order again, again and again. bELPvJLE

Reply from Hoobuy
My shopping experience with Hoobuy
My shopping experience with Hoobuy was smooth and hassle-free. The platform is user-friendly, making it easy to find what I needed. I was pleasantly surprised by how quickly my order arrived, and everything was well-packaged. Customer support was also responsive when I had a question. Overall, I’m satisfied and would recommend Hoobuy for affordable and reliable shopping!

Reply from Hoobuy
Low Quality and Bad Customer Service
Placed a big order and a few of the items looked cheap and obvious knockoffs - plastic looking Jordans and oversized shorts that were supposed to be a medium but looked XL in real life. I sent through a request to return and was told the sellers don't agree to it. Excuse me, you send crappy items and don't want them back?? Do not spend your money on this site, the quality of items is subpar you'd be embarrassed wearing them and they lack customer service. Will not be ordering anything from them again and will be sharing my experience with anyone who orders overseas from sites like this. Bad business.

Reply from Hoobuy
Another flawless experience with HooBuy!
Just completed another order with HooBuy and once again everything went incredibly smoothly. The whole process was efficient and fast — from purchasing to shipping. Prices are amazing, shipping costs are super low, and the delivery times were surprisingly quick. Their support team is always very helpful and replies fast, which makes the experience even better.
Highly recommend HooBuy to anyone looking for a reliable agent! NRdKB5Y8

Reply from Hoobuy
Shipped to Denmark
Shipped to Denmark, nice and Quick. Definitely a great experience, would recommend.

Reply from Hoobuy
Very good!
Lowest shipping costs on the market and fastest shipping ever!
I ordered 3 football shirts and they came in perfect conditions, with all the details in the right place.
j844vvY8
Perfect
Fast shipping and really good products, all completely 1:1
MXzAgVeR
The best site to buy clothes of very…
The best site to buy clothes, top quality and cheap, the shipping is fast and centre support of hoobuy is really good. I buy from this site since 2024 very frequently and i hadn’t got any problem, very reliable.
Super Happy with My Order!
I placed a small order just to try things out, and everything was top quality 🙌 The products were exactly as described, and the shipping was fast and reasonably priced 🚀 Really impressed with the service – will definitely come back for more 🔥nE5d96dX
Hoobuy.com review
I ordered from Hoobuy.com and the experience was great. The product quality was good. For the price, very nice. Customer service was responsive, and the prices were reasonable. If you’re not in a rush, it’s definitely worth it!
The best site!
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