This is the 3rd time I have ordered from Hooray-Hero’s and created gifts for family members. The product received is so well made and everyone cannot believe how adorable these stories and illustratio... See more
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I requested to translate the book on a different language and the reply to the request was less than 48 hours which was great. Lily who helped me, even notice that I forgot to put my full delivery add... See more
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Horrible customer service. I made one spelling mistake and they couldn't even fix or confirm it before printing. When I message about it (Was super nice too) I was told too bad, so sad give the book w... See more
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Incredible experience ordering from Hooray Heroes. I kept seeing adds and was very hesitant that it was too good to be true. On their website the books looks great but I was still hesitant if I ordere... See more
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Company details
Written by the company
Welcome to our world of limitless imagination. In it, we create emotional, forever keepsakes in the form of personalized books (and more!) for kiddos, parents, families, couples, and pets. Come join us, and shed a happy tear or two!
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4.5
Excellent
246 reviews
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My package was returned to sender
My package was returned to sender! I need to ship this to family before Christmas what happened
12 November 2023
Reply from Hooray Heroes (CA)
Thank you, Rebecca, for your feedback.
I'm so sorry to hear about this. I already reached out to you via email.
I can promise you this will be dealt with as a priority and so Granny can receive her special book for Christmas.🤗
I'll be on the lookout for your response!
Kind regards,
Daisy from Hooray Heroes
Great company
This is the second time ordering from this company! My husband and daughter loved the book so much that I’m now ordering one for my husband and son a few years later. Such a super special book that will last years, great quality and so beautiful! We just had another baby so I will be ordering a 3rd in a year or two, thanks for being so awesome!!!!
29 November 2023
Reply from Hooray Heroes (CA)
Amber, thank you so much for your review and your kind words! 💖 We're really happy to hear that you love our books!
We cannot wait to create more books for you and your family in the future! 🤗
Kind regards,
Hooray Heroes Team
Prompt Reply
Incredibly quick reply & correction of details I overlooked. Top notch service & even sent mini freebies, which was a beautiful touch. Very impressed.
29 November 2023
Reply from Hooray Heroes (CA)
Dear Ingrid,
Thank you for your kind review.🤗
We're happy you were satisfied with our help and we hope you'll be just as satisfied with the book, once it arrives.
We're sure your loved ones will absolutely love the gifted books, and that the kids will make the most out of the freebies.🥰
Best,
your Hooray Heroes team✨
Great sweet book arrived on time
15 November 2023
Reply from Hooray Heroes (CA)
Thank you, Sheila, for your review.🤗
We hope you enjoy the book half as much as we enjoyed it creating it for you!
Best,
Hooray Heroes
Best customized kids book
Easy to create characters and place order for books, second time making a book for my kids. They love it
21 November 2023
Reply from Hooray Heroes (CA)
Thank you for your review and for your trust.
We'd love to see how the kids react when they receive this one!😍
We wish them a lot of fun moments while reading their special book.
Best,
Hooray Heroes
Did not receive any tracking info for…
Did not receive any tracking info for delivery have no clue when I will get the book
12 November 2023
Reply from Hooray Heroes (CA)
Hello Christina,
Thank you for taking the time to leave us a review.
I have looked into your order and I can see that we have successfully sent you an e-mail with your tracking information and that you opened it on November 14th.
I am also happy to confirm that your order has arrived at delivery terminal and should be delivered to your address shortly. You can double-check that information at the following link: https://parcelsapp.com/en/tracking/LY487962283DE.
I am really delighted that, as far as I can see, everything is alright with your delivery and that it will reach you on time as planned.
Nevertheless, it would make us very happy if you could verify that you received the order. It is really important to us that you receive your products on schedule.
I hope this helps!
Kindest regards,
Alaine from Hooray Heroes 🍀
Sites so easy to navigate & the options…
Sites so easy to navigate & the options for books as well as content and illustrations are amazing
16 November 2023
Reply from Hooray Heroes (CA)
Thank you, Charlene, for your feedback.
We're grateful you chose us for such a special gift.🤗
We truly hope you'll enjoy the book half as much as we did creating it for you!
Best,
Hooray Heroes
Reply from Hooray Heroes (CA)
Thank you so much for your review! 🥰 We hope your daughter will enjoy reading her new book for years to come!
Kind regards,
Hooray Heroes Team
The only problem I ran into was that…
The only problem I ran into was that there was no hearing aid option. My daughter is hearing impaired and was hoping to be able to customize her character with hearing aids.
11 November 2023
Reply from Hooray Heroes (CA)
April, thank you so much for your wonderful suggestion! 💖 We hope your daughter will enjoy reading the book with her furry best friend for many years to come! 🐾🤗
Kind regards,
Hooray Heroes Team
Reply from Hooray Heroes (CA)
Thank you so much for your review! Happy reading! 🥰
Kind regards,
Hooray Heroes Team
Just received my book today
Just received my book today . Such beautiful, bright pages and the quality is outstanding. Can’t wait to give my grandchildren their gift this Christmas.
1 November 2023
Reply from Hooray Heroes (CA)
Thank you so much for your review and your kind words! 🤗 We hope your grandchildren will enjoy reading their new book for many years to come!
Kind regards,
Hooray Heroes Team
Ordering was easy and fast!
11 November 2023
Reply from Hooray Heroes (CA)
Thank you for your review! We hope you will love your new books! 🥰
Kind regards,
Hooray Heroes Team
Amazing!
I am always coming back for more books. I love reading them over and over with my son. I love the freebies. I use them for long drives. It keeps him busy. Thank you
14 November 2023
Reply from Hooray Heroes (CA)
Thank you so much for your review and your trust! 🥰 We cannot wait to create more books for you and your loved ones! 🤗
Happy reading!
Kind regards,
Hooray Heroes Team
Offered promo for early registration
Offered promo for early registration. Easy to navigate customization
14 November 2023
Reply from Hooray Heroes (CA)
Thank you so much for your review and feedback! We're looking forward to creating the book for you. 🤗
Kind regards,
Hooray Heroes Team
I have purchased over 8 books over the…
I have purchased over 8 books over the last couple years, they always bring tears of joy to the recipient. Keep adding more options. They are great.
9 November 2023
Reply from Hooray Heroes (CA)
Hi Amy, thank you so much for your review and for your trust! 🤗 We're very happy that you love our books and hope we can create more books for you and your loved ones in the future. 💖
Kind regards,
Hooray Heroes Team
The book was beautiful but the hard…
The book was beautiful but the hard cover was dented on arrival. The outer corrugated cardboard was not damaged just the book itself
9 November 2023
Reply from Hooray Heroes (CA)
Hi Jean,
Thank you for your review. I am genuinely sorry to hear about the issue you encountered with the hardcover of your book upon arrival. Our team is committed to delivering products in pristine condition, and we sincerely apologize for any inconvenience this may have caused.
To address this matter promptly, I have already reached out to you via email to discuss the situation further and find a resolution that meets your satisfaction.
Kind regards,
Olivia from Hooray Heroes
Perfect Family Gifts!
I was gifted one of these books for our family for Christmas. it was such a thoughtful gift that I will keep forever! This year, it's my turn to gift them!
I can't wait to see the reactions 🥰
9 November 2023
Reply from Hooray Heroes (CA)
Thank you so much for your heartwarming review, Christina! We're thrilled to hear that the book made for a perfect family gift and that it holds sentimental value for you. It's incredibly rewarding for us to know that our products contribute to meaningful moments and cherished memories.
Kind regards,
Hooray Heroes
5 Stars!
I really enjoyed the check out process as the site made you check for any mistakes you may have made and this is such a fun & cute idea.
Please create more animal books, perhaps ones without children, just animals and their parents! :)
8 November 2023
Reply from Hooray Heroes (CA)
Thank you for your review and your lovely suggestion! 🥰 We will pass it on to our creative team.
Happy reading!
Kind regards,
Hooray Heroes Team
Clean concise simple
7 November 2023
Reply from Hooray Heroes (CA)
Thank you for your review! Happy reading! 🤗
Kind regards,
Hooray Heroes Team
Reply from Hooray Heroes (CA)
Thank you for your kind review, Matthew! We are very happy to hear that you love the book.
Kind regards,
Hooray Heroes
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