Calling at first and giving my details to the automated system was not straightforward the system could not pronounce my name correctly.I had to repeat my name 4 times. I was put through to speak with... See more
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Hoover sent me an appliance broken from the start (water intake). This was replaced after a month. They then provided a washer dryer I've had to have fixed 3 times and now need a domestic and gen... See more
The robot ai didnt book initial appointment. On both occasions I called it couldn't find my account and made new accounts. Appointment booked but no one came on 2nd occasion I had to be put through to... See more
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Your human representative was very good and extremely helpful but getting to speak to a person instead of AI was very infuriating. When AI asked for my name i got slightly agitated and said bugger. It... See more
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Company details
Written by the company
Creators of the world's first vacuum cleaner over 100 years ago, Hoover has always been driven by the desire to innovate, discover and develop new and improved ways to enhance your home life and help you take care of your family's needs. Today's impressive range of appliances for cleaning, cooking, cooling and laundry are designed to be easy to use and make life easier at home.
Contact info
United Kingdom
- hoover-home.com
3.2
Average
25k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Buying from Hoover is always great
Buying from Hoover is always great - quick and easy to buy from the website and delivery excellent and speedy too. I've always bought Hoover appliances and always find them excellent. So happy with my recent purchases of the mattress vacuums! 10/10
7 July 2026
Unprompted review
Reply from Hoover UK
Good morning, Emyr Wyn
Thank you for taking the time to leave such a fantastic review.
We are delighted to hear that you have had another great experience purchasing from Hoover, from the easy online ordering process through to the speedy delivery service.
It is wonderful to know that you are happy with your recent mattress vacuum purchases and that you have continued to choose Hoover appliances over the years.
Thank you for your continued support and for your 10/10 rating. We hope you continue to enjoy your Hoover products.
Kind regards,
Fiona
The Hoover Candy Team.
Excellent Service and a Very Good…
Excellent Service and a Very Good Product
14 July 2026
Unprompted review
Reply from Hoover UK
Good morning, Philip Poulter
Thank you for taking the time to leave your review.
We are delighted to hear that you received excellent service and are pleased with your product.
Your feedback is greatly appreciated, and we thank you for choosing Hoover.
Kind regards,
Fiona
The Hoover Candy Team.
What a disaster
What a disaster. I ordered a washing machine and specifically chose a delivery day to suit me. I booked the day off yesterday and waited in for delivery of my Hoover washing machine. The delivery company gave me a text with my 2 hour window which was 4pm-6pm. I waited all the way until 8pm........ and heard absolutely nothing.
I've called up the delivery company this morning and been told they couldn't make the delivery as my postcode took them to a lane. It's not true - I live in the city centre on a Main Street. They could have called me if any issues at all. The update text had come through so obviously they have my number. The driver apparently had put it down that they tried to call me which is certainly not true. Only option they gave is to rebook again for a weeks time, not even able to try again today urgently. And zero empathy from them. I will not wait in and book time off work for this to happen again.
Then Hoover do not have a dedicated phone line for orders via their website so all I could do is email them and wait despite this being fairly urgent as I'm going away tomorrow. I'll now end up having to incur the time and expense of going to a laundrette as I have no washing machine.
Totally avoid this company if you can.
13 July 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Paul,
We're very sorry to read about your experience and appreciate how frustrating it must have been to take time off work and wait for a delivery that did not arrive as planned.
We sincerely apologise for the inconvenience caused. This is not the level of service we aim to provide, and we understand the additional disruption this has caused, particularly with your upcoming travel plans.
As your appliance was being delivered by one of our third-party delivery partners, we will ensure your feedback is shared with them so that the circumstances surrounding the missed delivery and the communication you received can be reviewed.
If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Hoover Candy Team
Goods arrrived on time and will packaged
14 July 2026
Unprompted review
Reply from Hoover UK
Good Afternoon K.Walters,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that your order arrived on time and was well packaged. It's great to know that your experience met your expectations.
We hope you enjoy using your new appliance, and thank you for choosing Hoover.
Kind regards,
Raeesa
Hoover Candy Team
Absolutely great, WITH 3 NIGGLES
Absolutely great WITH 3 NIGGLES. Read on
Washing machine H ProActive wash 11kg & separate drier H heat pump 10kg delivered & installed & old machines taken away.
The delivers kept all the packaging extremely neat and tidy in their van. Delivered at expected time & all done & dusted perhaps in about 20 minutes. Very efficient.
Very pleased with the energy rating, noise level and results of use.
The control knob functions though are bewildering. So many choices! I am sure we are ONLY bumbling through them. Hint to self - Must check YOU TUBE
3gripes. 1) having given all our HOME address details when buying the insurance, the insurer linked the machines to another contract in my name at my daughters house - MY insurance letters posted there! Is that Hoover or DG general (the insurance folk) who can't get it right and IMHO fail in data protection.
2) I received 4 exactly same emails including sent date and time (27/5/26 11:01) to write this review
3) Managed to break the drier "plastic condensed-water catcher" that latches in 2 points by gravity on its door, on ONLY the machine's second use!
The machine is on the washer and against a (left side) wall, that limits the opening swing of the door. Fiddling with the washing my left arm somehow nudged the EMPTY catcher, which lifted off latch, falling and breaking the latch bits on the tiled floor. Had it contained water perhaps it would not have unlatched so easily. However a quick call to Hoover and a replacement was with me in 3 days! I suspect if many such replacements are required, a Mark II design for attachment will be developed. This drier electrically (and its dust filter - superb) uses far less electricity than our still working 28 year old White Knight through the wall drier (taken away). I expect Winter in the wash-room will now be warmer too.
23 May 2026
Unprompted review
Reply from Hoover UK
Good morning
Thank you for taking the time to leave such a detailed review.
We're delighted to hear that you're pleased with the performance of your new washing machine and tumble dryer, as well as the delivery and installation service. It's also great to know that you were happy with how quickly your replacement water container was delivered.
We're sorry to hear about the issues you've highlighted regarding the insurance details, the duplicate review emails, and the design of the water container. We appreciate you taking the time to bring these points to our attention, as customer feedback helps us improve both our products and our service.
If you would like us to investigate the insurance or email issues further, please email us with your full name, address, and details of your review to social.media@hoovercandy.com, and a member of our Customer Care Team will be happy to look into this for you.
Kind regards,
Jackie
The Hoover Team
Battery Heavy. Nice item though
Nice item. Has design improvements over previous models. But the battery is extremely heavy. So I am a little unsure of it
11 July 2026
Unprompted review
Reply from Hoover UK
Good morning Brad
Thank you for taking the time to leave your review.
We're pleased to hear that you like the appliance and have noticed the design improvements over previous models.
We also appreciate your feedback regarding the weight of the battery. Your comments are valuable and will be shared with the relevant team as we continue to develop and improve our products.
Kind regards
Jackie
The Hoover Team
Quick delivery and wonderful life…
Quick delivery and wonderful life changing cordless hoover!
9 July 2026
Unprompted review
Reply from Hoover UK
Good morning Vicky
Thank you for taking the time to leave your review.
We are delighted to hear that you're pleased with the quick delivery and that you're enjoying your cordless Hoover. It's wonderful to know it's made such a positive difference for you.
Kind regards
Jackie
The Hoover Team
2nd time we've tried to buy same fridge…
2nd time we've tried to buy same fridge from you and it arrived damaged inside box crushed from being strapped down and both times with visible damage to box.. why would this item even have been delivered..a complete waste of our time and also on the 2nd delivery it was cancelled on original day Friday and then rebooted for following Tuesday.. going with another brand from another company
7 July 2026
Unprompted review
Reply from Hoover UK
Good morning Harreson
Thank you for taking the time to leave your review.
We're very sorry to hear about your experience. We appreciate how frustrating it must have been to receive a damaged fridge on two separate occasions, particularly after waiting for a rearranged delivery.
We would like the opportunity to investigate what happened with both deliveries. Please email us with your full name, address, and details of your review to support.ecommerce@haier-europe.com, and a member of our Team will look into this further.
We sincerely apologise for the disappointment and inconvenience this has caused.
Kind regards
Jackie
The Hoover Team
Very Good Service
The parcel was sent very quickly. The item looks very good quality and value for money
7 July 2026
Unprompted review
Reply from Hoover UK
Good morning
Thank you for taking the time to leave your review.
We're delighted to hear that your order arrived quickly and that you're pleased with the quality and value of your purchase.
Kind regards
Jackie
The Hoover Team
Easy to order and arrange delivery date…
Easy to order and arrange delivery date to suit me.
Delivery men were polite and helpful. They unpacked my fridge freezer and took all the packaging away.
Excellent job all round.
8 July 2026
Unprompted review
Reply from Hoover UK
Good morning
Thank you for taking the time to leave your review.
We're delighted to hear that you found the ordering process easy and that the delivery arrangements worked well for you. It's great to know that our delivery team provided a polite and helpful service, including unpacking your fridge freezer and removing the packaging.
We appreciate your kind feedback and hope you continue to enjoy your new appliance.
Kind regards,
Jackie
The Hoover Team
Excellent service
Excellent service. Delivery was good with machine put in place, connected and tested.
6 July 2026
Unprompted review
Reply from Hoover UK
Good morning
Thank you for taking the time to leave your review.
We're delighted to hear that you received excellent service and that your delivery experience was positive. It's great to know that your appliance was placed, connected, and tested to ensure everything was ready for use.
We appreciate your kind feedback and hope you enjoy your new appliance.
Kind regards,
Jackie
The Hoover Team
Hoover is no longer owned by hoover
Ordered a washing machine expecting delivery in 3 to 5 days as it states on website. After taking my money, I was contacted to arrange delivery the earliest date being 13th July. I have since recieved a message saying that date is now unavailable and i am currently waiting to be contacted to arrange another delivery date. Nothing on site to indicate you are not dealing with the Hoover company we knew and trusted. Extremely upset by the whole process.
26 June 2026
Unprompted review
Reply from Hoover UK
Good morning Jen
Thank you for taking the time to leave your review.
We're sorry to hear about your experience and understand how frustrating it must have been to have your delivery date changed after placing your order, especially when you were expecting your appliance within the advertised timeframe.
We would like the opportunity to look into this further and review what has happened with your order. Please email us with your full name, address, and details of your review to support.ecommerce@haier-europe.com, and a member of the Team will investigate this for you.
We apologise for the inconvenience and disappointment caused.
Kind regards,
Jackie
The Hoover Team
Avoid! We had a new washer and dryer supplied…
We had a new washer-dryer installed as part of our new kitchen last year after our home suffered substantial damage. We decided to replace our separate washing machine and tumble dryer with a combined washer-dryer. I only wish I'd done more research beforehand.
The appliance was fitted in May 2025 and lasted just three weeks before its first breakdown. The PCB failed completely, making the machine unusable until it was repaired.
Just four months later, the dryer function stopped working in the middle of winter. When the engineer came out, he commented that this particular model has a poor reputation, saying they regularly break down and overheat.
Now, in July 2026, just two months out of warranty, the drum bearings have failed.
To make matters worse, I spent around 15 minutes battling the AI chatbot just to reach customer service. Given the appliance's history of faults and the engineer's previous comments, I asked whether the repair could be covered as a gesture of goodwill. The advisor spoke to their manager, but the request was refused.
During the call, the line went dead. Thankfully, they called me straight back. I then asked to speak to a manager directly, but was told this wasn't possible because they only handle inbound calls and managers couldn't take transferred calls. I was advised to call back, go through the AI system again, and wait over five minutes for another advisor to answer.
Despite the machine being only eight weeks out of warranty—and having been unusable for around six weeks during the 14 months we've owned it—they would not offer any goodwill repair or even consider extending the warranty.
The final advisor I spoke to was polite, sympathetic, and set realistic expectations, explaining why they couldn't authorise an out-of-warranty repair. Unfortunately, that didn't change the outcome, and I reluctantly paid the £160 call-out fee.
Overall, I'm extremely disappointed. A premium appliance should last far longer than this, and I expected much better customer service given the repeated failures. I can't wait to replace this machine when we can afford to. Next time, I'll be paying much closer attention to Trustpilot reviews—there's a reason Hoover scores just 2.9 stars.
10 July 2026
Unprompted review
Reply from Hoover UK
Good morning Anna
Thank you for taking the time to leave such a detailed review.
We're sorry to hear about the repeated issues you have experienced with your washer dryer and understand how disappointing and frustrating this must have been, especially after having multiple repairs and being without the appliance for periods of time.
We appreciate you sharing your feedback regarding both the appliance and your experience when contacting our customer service team. We are always looking for ways to improve our products and services, and your comments will be passed on to the relevant teams.
We are sorry to hear you are not happy with our engineer charges. We are in line with other white good manufacturers and also, we do cover all our parts for a ten year period. The callout and labour only becomes payable after the first year, however we do have other payment options with added incentives for our customers to stop unexpected expense
Kind regards
Jackie
The Hoover Team
Online ordering
Very easy to order online and item delivered the next day. Very impressive.
3 July 2026
Unprompted review
Reply from Hoover UK
Good morning Linda
Thank you for taking the time to leave your review.
We're delighted to hear that you found the online ordering process easy and that your appliance was delivered the following day. It's great to know you were impressed with the service.
Kind regards,
Jackie
The Hoover Team
Terrible service. Avoid at all costs
The website went wrong on first order and customer service cancelled, refunded and told me to buy again. I did this and advised them of both order numbers. This second machine wasn't delivered and hoover told me product care had cancelled the wrong order. Further refund and another new order placed.it arrived on the Friday but despite me paying for installation the driver didn't know how and I had to show him what to do. When turned on found machine faulty making terrible noise. I rejected for yet another refund. I then gave up, ordered from Appliances Direct with next day delivery. Everything with them worked perfectly.
3 July 2026
Unprompted review
Reply from Hoover UK
Good Morning Michael,
Thank you for taking the time to share your feedback.
We're very sorry to hear that your experience did not meet your expectations. We appreciate how frustrating the issues with your orders, delivery and appliance must have been.
Having reviewed your case, we can see you have been in contact with our website support team and we hope this matter has now been resolved for you.
We appreciate your feedback, as it helps us identify where we can improve our service.
Kind regards,
Lauryn
Hoover Customer Care Team
The vacuum cleaner itself I bought…
The vacuum cleaner itself I bought direct from Hoover worked lovely for five months, but a rubber part on the base of the Hoover broke and it doesn’t perform as well anymore, at five months old… I’ve contacted them and they have told me it’s not covered under warranty - it’s consumable part. I won’t be buying any more of their products if I can help it.
9 July 2026
Unprompted review
Reply from Hoover UK
Good Morning Callum,
Thank you for taking the time to leave your review.
We're sorry to hear that you're disappointed with your experience and that the replacement part has caused concern. We appreciate how frustrating this must be, particularly as your appliance is only a few months old.
We'd like the opportunity to review your case further. Please email us at social.media@haier-europe.com with your full name, address and a copy or screenshot of your review so that we can locate your details and investigate your concerns.
We look forward to hearing from you.
Kind regards,
Lauryn
Hoover Customer Care Team
Great little hoover
Great little hoover. I hoover my mattress and sofas regularly, but could not believe what was picked up when I used the mattress hoover. I was quite shocked. I will be using
this regularly from now on. Lovely long lead and very easy to use. Not many instructions but it’s quite obvious how to use it. Definitely recommend.
2 July 2026
Unprompted review
Reply from Hoover UK
Good Afternoon,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you're so pleased with your vacuum and that you've found it easy to use. It's always surprising to see just how much dust and debris can be removed from mattresses and upholstery, even with regular cleaning!
Thank you for choosing Hoover, and we hope you continue to enjoy using your appliance for years to come.
Kind Regards
Lauryn
Hoover Candy Team
Hoover has the worse of the worse…
Hoover has the worse of the worse Fridge.Stay away.l bought Hoover fridge from currys.Water dispensor doesnt work.Currys want me to book an engineer to check the fault.I would be charged £180 If the engineer determines the fault is not under warranty..They are unable to tell me what fault falls under warranty.Funny enough Hoover sent me an email f through FEEFOO or review ,they refuse to publish the review because my thought on Hoover Fridge was soo damning.
Rubbish Fridge.Poorly desighned.
2 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Ben
Thank you for sharing your feedback. We are sorry to hear that you have experienced issues with your Hoover fridge and understand your frustration regarding the water dispenser not working.
We would like to reassure you that warranty claims are assessed based on the fault found with the appliance. Our engineers will investigate the issue and confirm whether it is covered under the manufacturer’s warranty. If the fault is found not to be covered, any applicable charges would be advised as part of the repair process.
We would appreciate the opportunity to look into your concerns further and review your case. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind regards
Fiona
The Hoover Candy Team.
Useless customer support
If I could give 0 stars, I would. I bought this vacuum on May 28th, and the dust bin container is defective; debris routinely falls right out of it whenever the pipe is detached.
The customer service experience has been shockingly bad:
- The Chatbot Loop: They force you to use a WhatsApp chatbot that constantly disconnects, making you repeat the same verification questions multiple times just to get through. Reaching a human takes ages.
- Broken Promises: The first agent I spoke to finally agreed to send a replacement dust bin, promising it would arrive within 3 weeks. Four weeks later, nothing has arrived.
- Useless Support: When I went back to follow up, I had to fight the chatbot again, only for the live agent to tell me there is "nothing he can do" and that he has no information.
Because they took over a month to handle this, my return window has closed, leaving me stuck with a faulty machine. Avoid this brand at all cost!!! Unless you enjoy wasting hours dealing with terrible customer service!
8 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Ben
Thank you for taking the time to share your feedback. We are sorry to hear about the issues you have experienced with your vacuum cleaner and the difficulties you have faced when trying to contact our support team.
We understand how frustrating it must be to have a fault with a new appliance and then experience delays while waiting for a replacement part. We apologise for the inconvenience caused and appreciate your concerns regarding the communication and progress of your request. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind regards
Fiona
The Hoover Candy Team.
Cordless vacuum cleaner HF4 PLUS POWER MOVE
I ordered the Hoover vacuum cleaner late afternoon and it was received the next morning. Works perfectly, easy to use, lightweight, very pleased with it.
2 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Sue G
Thank you for taking the time to share your positive feedback.
We are delighted to hear that you are pleased with your Hoover cordless vacuum cleaner and that it arrived so quickly after placing your order. It’s great to know that you are finding it easy to use, lightweight, and that it is working perfectly for your needs.
We appreciate you choosing Hoover and thank you for sharing your experience.
Kind regards,
Fiona
The Hoover Candy Team.
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