Great product, so good to have a ‘Hoover’ vacuum cleaner again. Only slight complaints - It was promised for next day delivery, but took another day to arrive. Being asked to register the product, b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Product was ordered and arrived as indicated, placed in the delivery bin as requested. It works well although the holder for the crevice thingy is rather loose and there is nowhere to attach the st... See more
Company replied
Great hoover. I am very pleased to have a washable filter on my new hoover. This is the second simple pull along Hoover brand vacuum cleaner for me. The price was again very competitive, and the produ... See more
Company replied
Hoover has come a long way since we last had one decades ago. I was pleasantly surprised at how neatly and accurately everything fitted together with a satisfying click. The suction power is very i... See more
Company replied
Company details
Written by the company
Official Hoover Online Store - Shop a wide range of floorcare, laundry, cooling and cooking product.
Contact info
302 Bridgewater Place, Birchwood Park, WA3 6XG, Warrington, United Kingdom
- 0330 041 2345
- hoovershop@hoovercandy.com
- hooverdirect.co.uk
4.1
Great
5k reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The package arrived as advised on time.
15 August 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning Malcolm,
Thank you for your feedback — we’re pleased to hear your package arrived on time as expected.
Kind regards
Mark
The Hoover Team
Reply from www.hooverdirect.co.uk
Good morning Antony,
We’re so pleased to hear your delivery went smoothly and that you were happy with the service. Thank you for taking the time to share your feedback
Kind regards
Mark
The Hoover Team
Excellent value, cordless vacuum!
I found this vacuum cleaner to be an absolute whiz! It zipped around my rooms in a flash. It was particularly good along edges and picked up everything in its path. I liked that it had ‘headlights’ which really allowed me to see into dark corners. Whilst it’s great to have long battery life it does make the machine slightly heavier than others I’ve tried. The wall bracket not only stores the machine neatly but has a handy click on bracket for the accessories which themselves made cleaning stairs, upholstery and the car very easy.
Overall this is a great all round cordless vacuum cleaner.
26 August 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning Chris,
Thank you for such a detailed review — we’re delighted to hear how well the vacuum is working for you. It’s great to know the performance, headlights, and accessories are making cleaning easier across your home, even if the longer battery life adds a little extra weight. We really appreciate your feedback and are glad you’re enjoying your cordless vacuum!
Kind regards
Mark
The Hoover Team
Great company and very quick delivery
22 August 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning Mark,
hank you for your kind words! We’re delighted you’re happy with our service and speedy delivery.
Kind regards
Mark
The Hoover Team
Reply from www.hooverdirect.co.uk
Good morning Andrina,
Thank you for your feedback! We’re so pleased you’re happy with your new hoover and the quick delivery.
Kind regards
Mark
The Hoover Team
Prompt delivery No plastic wrapping…
Prompt delivery No plastic wrapping Easy to assemble
Does a great job though quite heavy to manoeuvre
18 August 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning Angela,
Thank you for sharing your experience! We’re glad to hear the delivery was prompt and assembly was straightforward, and that the product is working well for you. We appreciate your feedback about the weight too.
Kind regards
Mark
The Hoover Team
I would give them 0 if it would allow…
I would give them 0 if it would allow me to- placed an order using a discount and waited to hear from them . They took my money and 4 days later still no contact to arrange delivery - I contacted them online as no phone numbers and they stated it’s cancelled as possible fraud - no email to confirm no phone call to check . They have not mentioned giving my money back and have just said I can reorder . Absolutely disgusting service and still awaiting my refund
25 August 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning Sharon,
We are very sorry to hear your experience has not been satisfactory and we would like the opportunity to look into this for you. If you would be kind enough to send us your name and address details to haierhoover@wearepentagon.com we will look into this matter further and be in touch.
Kind regards,
Maria
Hoover Team
Excellent piece of equipment
Waited for the hw3 to come in stock arrived very quickly only disappointment was I signed up with hoover to notify me when they came back in stock but nothing good job I kept checking the website as soon as they arrive in stock there gone.
15 August 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning Dawn,
Thank you for your review, we are really pleased that you are happy with your product.
Kind regards,
Maria
Hoover Team
I am very happy with the HF2 vacuum…
I am very happy with the HF2 vacuum cleaner and the Car cleaning kit. Delivery was prompt so all in all, a thumbs up.
22 August 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good afternoon Jeanette,
hank you for your review! We’re so pleased you’re happy with the HF2 vacuum and car kit, and that delivery was prompt.
Kind regards
Mark
The Hoover Team
Great Robotic hoover
Delivery was quick. Great recyclable packaging. Easy to use with the downloaded app. Didn't like the picture set up guide, that was confusing.
14 August 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good Morning Rosemary,
Thank you for your feedback! We’re glad to hear you were happy with the quick delivery, eco-friendly packaging, and ease of use with the app.
Kind regards
Mark
The Hoover Team
Pretty much disaster from beginning to…
Pretty much disaster from beginning to end. We ordered a new machine for my father-in-law on 3rd August.. yet no information. After several days we were told it was out of stock and shouldn't have been online. They agreed to upgrade to the next model. The machine was simply dropped off on the 21st August, despite an email from Hoover saying it would be installed and the old one taken away. One star is one too many - take your business elsewhere and find a company that isn't a total shambles.
21 August 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning Jonathan,
We’re truly sorry to read about your experience and the stress this has caused, especially as the order was for your father-in-law. The situation you’ve described is far below the standard of service we expect to deliver.
Please be assured we are addressing this with our team and delivery partners to prevent this happening again.
Kind regards
Mark
The Hoover Team
Website easy to use, good communication
Website easy to use, good communication with order and query I had regarding the courier.
30 July 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning Rob,
Thank you for your feedback! We’re so pleased to hear you found our website easy to use. We really appreciate you shopping with us.
Kind regards
Mark
The Hoover Team
Great product
Great product, fast delivery, good price and easy to set up. Happy customer
15 August 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning Kim,
Thank you for your lovely feedback! We’re delighted to hear you’re happy with your new product and that everything from delivery to setup was smooth and straightforward. We really appreciate you choosing us and hope you enjoy your purchase.
Kind regards
Mark
The Hoover Team
Contacting customer support was a…
Contacting customer support was a complete waste of time
19 August 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good afternoon Matt,
We’re really sorry to hear that your experience with our customer support wasn’t helpful. This isn’t the service we aim to provide. If you could share more details with us at support.ecommerce@haier-europe.com, we’d like to look into what went wrong and see how we can put things right.
Kind regards
Mark
The Hoover Team
Reply from www.hooverdirect.co.uk
Good Morning Lisa,
Thank you for your review! We are very glad to hear you are happy with the service you have received and your new product
Kind Regards
Tara
The Hoover Team
Greatest of ease!
Great website and easy to order and delivery was super fast.
8 August 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good Afternoon Caroline,
Thank you for your review! We are very glad to hear you are happy with the service you have received.
Kind Regards
Tara
The Hoover Team
An Excellent Hoover
The Hoover arrived promptly and well packaged once it was back in stock.
First Impressions: -
It is a bit heaver then my aging Dyson.
The build quality looks and feels very good.
The instruction needs improving; I am technically literate, but we struggled to decipher the supplied instructions. I searched the internet, but nothing was available. A QR code linking to a product demonstration would be good.
Using the HF610HB
It is a big improvement on our old vacuum, the three speeds available cater for many cleaning tasks.
The automatic hard floor/ carpet detector is excellent.
The amount of extra dust picked up from our bedroom carpet was a big surprise; and that was on the lowest setting.
Overall, we are very impressed so far; we just need to find out where to register the warranty as the address is not on the card!
11 August 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good Morning Harry,
Thank you for your review! We are very glad to hear you are happy with the service you have received and your new product. To register your warranty please visit - https://service.hoover.co.uk/register/
Kind Regards
Tara
The Hoover Team
My good arrived in perfect order
My good arrived in perfect order the indicated time. Well done and thank you.
Harry
12 August 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good Morning Harry,
Thank you for your review! We are very glad to hear you are happy with the service you have received and your new product.
Kind Regards
Tara
The Hoover Team
Excellent product
Excellent product, excellent Service
Love my Hoover HL4 Pet
11 August 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good Morning Alison,
Thank you for your review! We are very glad to hear you are happy with your new Hoover, we do appreciate you taking the time to leave a review.
Kind Regards
Tara
The Hoover Team
Hoover HG2 Robot vacuum
When i initially went to order the item the product was out of stock. I set up a reminder via the Hoover Website. I was emailed when in stock. I ordered and the item was delivered next day. Great start.
I have set the robot up using the instruction booklet and app. Booklet could be clearer as it’s just pictures. The vacuum cleans very well and will definitely be a great little help in between main housework day to keep the floors clear. (We have a hairy dog).
Just started a mop cycle as we speak and it’s not doing a bad job. Obviously it’s a lot slower than a human but who cares! . All in all a great little gadget and would recommend.
My dog is not scared of this either which is a bonus, he hates our upright vacuum.
Only had a few days so not sure on some stuff. We’ve named our robot Robbie
17 August 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good Morning Samantha,
Thank you for your review! We are very glad to hear you are happy with 'Robbie' and do appreciate you taking the time to leave a review.
Kind Regards
Tara
The Hoover Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.