HooYu Reviews 

Absolutely time wasting procedure. Says only takes 5 minutes, yeah right, doesn't accept any photos. Wasted about 2 hours on this rubbish. No Stars would be given

Honestly, 1 star is exceptionally generous for this company.

They're utterly incompetent and I am very concerned about just how much of my private information they currently have access to.
I wish Natwest would use their brains and accept documents themselves. I have been jumping through hoops for months with Hooyu who are rejecting every single document I send, despite me sending everything they're asking for.

I jumped through the hoops, did what they asked and it was confirmed on screen that all was well. Then, it is not updated on JS Law and I am receiving emails telling me I have not completed the ID checks. This is not just useless, this is very concerning and this is my confidential information they appear to have lost.

Read reviews which made me doubtful.
I've just had the smoothest experience. Took a couple of mins, 4 max. Even switched from laptop to phone as easier for the photos.
Smooth smooth smooth.
Perhaps they've worked on the issues they were previously having.

What a useless system - like others I wish I could give zero stars. Having been asked to verify myself I took a selfie, then had to take a photo of my passport, as a previously stored copy could not be used! Next proof of address I used a bank statement -success! The next day I get a text & email asking me to verify, then the next day the same, this harassment carried on for 5 days, despite me going through the process again. This time bank statement is shaded out, so I used credit card statement. All processed but the texts & emails kept coming so I made only last attempt using a utility bill with the same result. Is it a scam to harvest data? Why Hargreaves Lansdown are using this feeble system I do not know?

Hopeless. Rejected my driving licence, and my firearm certificate. Obvoisly a document issued by the Police, after a police officer has been to your home to check up on you is not good enough.

Dreadful site. Don't believe them when they say things will take 5 minutes. Nothing rolls over on its own you have to check progress. They will log you out if something isn't happening. My pic was no good, driving licence same. And they ask for a council tax statement, which for 95% of us in the UK is issued in Spring, to be dated July. Forget accessing the video, it's no longer on the Tube. And stuff you may actually have a hard copy of is not on the list. Private pension paperwork? Nah. Like most people practically everything is online these days. Someone should be able to develop a site to do this stuff competently. This one doesn't.

Waste of time

Several attempts to upload driving licence failed without any reason provided. Will have to put my money elsewhere as it's just not worth the hassle.

I found using HooYu simple and straightforward. I was somewhat concerned reading other people's reviews about HooYu as I was required to use it myself. HooYu sent me a link via email and I then followed the clear instructions given. I would recommend watching the instructional video, it was useful. Having the photo taken was a piece of cake (after I remembered to remove my glasses!). The downloading of the documents was equally easy. The whole process took less than five minutes and I was informed that everything was in-order very promptly. If any further help is needed, the frequently asked questions section is good or you can ring or e mail the help desk who are very helpful. Excellent experience.

This is a very immature company - it behaves like a start up. It gives me no confidence that they actually know what they are doing. I went through their intrusive and unpleasant process in July (you have to 'prove' you are alive for chrissake) and uploaded my passport for RBS. I heard nothing until last week when I was asked to do it again "this is a reminder". It's not a reminder, I had not forgotten anything. I tried to query this with the requestor, RBS - surely I'm not going to have to prove I'm alive every 2 months? After a bit of trouble finding an actual human being the chap was very helpful and discovered Hooyu had rejected the scan of my passport. I wasn't told any of this by Hooha. So I tried again. After the first contact I received two holding emails saying that they were still reviewing 'my' request. "If we need any more information we'll be in touch." No call to action from me. Then today I get another 'reminder' that I had been asked to 'upload some documents". Gissa clue, WHAT DOCUMENTS? I have dozens that it could be and you haven't asked before. This is why I term it immature. You get sent a stream of contradictory and unhelpful messages that leave you still in the dark about what they want. I don't believe this can ever have been tested on real customers (I'm not, by the way, my connection is through another entity) or these inconsistences and vagueness would have been pointed out to them. I'll go to a branch and ask.

Absolutely appalling system.

Constant rejection of passport and bank statement photos and the Liveness Check is just bizarre. I have tried about a dozen times to get it to work on iPhone and failed. If NatWest have any sense they will sack this supplier

One star is being overly generous with this company. Seeing reviews I understand why. Question is why banks and any other companies are still using hooyu? Unresolved mystery. I have been trying to register in a pharmacy as medical professional and everything has been good until proof of address. 4 documents, and 3 hours later I am still stuck awaiting for another rejection? All the documents uploaded have clearly the address where I have been living for the last 2 years. All utility bills not older than 6 months, 1 from this month plus letter confirmation of Council Tax. All of them rejected for being electronic documents? I'm using the upload option of the system so clearly applies to these documents. When you think that some companies cannot be worse, yes they can.

App is totally useless. Couldn’t complete liveness check, wouldn’t accept real time photo of passport, read passport chip then said it was rejected, wouldn’t accept uploaded photo of passport. Wouldn’t let me restart.
Daughter used the website version and check was complete in minutes.
App is a total shambles and unworkable. Has really frustrated me.

Tried to verify id for Nat West application credit card. Absolute garbage. 3 times sent id first driving licence and then passport twice. Few days in between each one until the inevitable message about the failure of the documents. In the end pressed don't confirm. Someone else can have my business other than Nat West. I have an excellent credit score and hope this experience does not affect it negatively.

trying to open a student bank account with Natwest. Everything fine until the Hooyu bit. Uploaded passport which took twenty minutes then said it was checking and the "just a moment..." screen came on. This was an hour ago. I need to log off so I'll probably have to repeat the sorry experience again. Now looking at second choice HSBC but apparently they use Hooyu as well so will need to look elsewhere. Hooyu is so frustrating - I feel like crying. Why I can't open the account in branch I don't know. Not fit for purpose and must be losing the banks lots of custom.

I have tried multiple times to upload a picture of my passport and failed numerous times. Very disappointed. I spent 8 hours trying to do so, and it consistently got rejected.
Horrible service!

To prove my ID to HSBC which is itself a nonsense having been in account for more than 25 years, I tried to take my photo and copy passport details innumerable times on tablet and two mobile phones and nothing works. Complained to HSBC but they simply wash their hands of it. How on earth did this company get so many big contracts? There should be a zero star option as giving them even one star is ridiculously generous.

same as everyone else the most usless process and a waste of my time obviously wont be geting a credit card

I submitted docs on a Fri and after some juggling got green stars. OK completed, I thought. On the next Monday a message that my passport ID and a form of address verification had been rejected. Tried numerous times to upload a passport image that the system would accept, then finally gave up and submitted my driving licence, But then got all green stars again and no opportunity to find out what was wrong with my proof of address docs. Waiting in limbo......Truly dire.

Simply the worst identification system I have ever used