Hop2.com Reviews 6,107

Hop2 customer service changed & confirmed my family tickets denied by a second airliner (Iberia) ,originally bought, claiming that 5 hours stop over is not enough to change a flight, The flight is 5 months away from today.
Thank you for changing my flight without extra payment with a better flight. Anyway, today I can sleep without stress. Things happen as they say.

I had a lot of difficulty booking a flight - no one's fault at your company - and everyone I worked with was excellent - Charlie, Emma and Tyson. Although I couldn't give Tyson all the information he requested in order to look into my booking, he still found it and discovered all my issues had been resolved. He then provided me with helpful, reassuring links and made certain I was satisfied. You have a well-trained, eager to please staff of whom you should be exceedingly proud. Please reward them all.

Destin helped me find the most affordable great value ticket for my trip to Las Vegas including my luggage and personal items. The best customer service I have stumbled across in booking a ticket. Destin waited till my confirmation was proceed which took an hour, I am very thankful for this as I had too much anxiety. Trustable and great service. In the end, I was able to get everything sorted as he was able to find me a ticket. Destin made me happy and told me to live my life with no regrets as I suffer from anxiety and depression! Thank you so much Destin I will never forget you.

Never use @Hop2_Travel. They won't be able to provide you with the booking reference numbers for you to do the check-in online and choose seats. Customer support is useless. You will have through endless chats to get no help.

This company commits fraud and is guilty of false advertising. I booked flights and after they got all of my credit card information and name, etc. then suddenly they increased the price another $600. They pretended it was the airline that raised the price but the airline did not. Then I am stuck with an overpriced booking. They ripped me off for $600. deliberately. Then right after, their price went back down by $600., so they con another person into buying the low price, only to then charge them another $600. What a scam. It is fraud and false advertising. They have NO customer service whatever, so if you want to sit on hold off and on for 10 hours and only reach a junior agent who is clueless, then by all means, book with Hop2. They also got my booking by insisting that the seat selection on all of my flights was free, but of course now they are charging me almost $300. extra for that. So basically they scammed me out of $900. They simply won't deal with it. Then they laughed and said to go ahead and cancel my flights but they would keep $580. of it. So either way, this company makes hundreds of dollars fraudulently off of each customer. And then they went in and deleted all of the online chat that proved the fraud. They ruined my trip, made me physically sick sitting on the phone all day and night and still no supervisor available, just brain dead call centre agents who couldn't understand one thing let alone resolve it. You can never talk to anyone, just a stupid online chat, unless of course, they immediately call you to sell you insurance. Horrible company that should be shut down for fraud and false advertising.

Best international price I could find and Ziggy (travel agent) was very friendly and helped me over the phone all the way through my ticket purchase process.

Josh is a wonderful person. He managed our itinerary nicely.

Very unhappy. The airline has sent them my refund, somehow it just hasn’t managed to get from HOP2 to my account in 3 months, funny how that is.

I think they are stealing my money and hoping i go away

Raavi was very helpful and got an amazing deal.

Josh is a wonderful & enthusiastic person to help customers according to their needs. I highly recommend to contact Josh for booking.

Had a horrible experience with Hop2. I was diverted to their website from skyscanner for booking. The quote I got was in CAD. however, they charged me the same figure in USD which was almost CAD 700 more than the agreed price.

When I went back to them, they agreed to refund the amount in full. however, at the end of the day, I was hit with a CAD 142 fee b/c instead of declining my payment in the first place, they accepted it and paid me back with a new transfer, making me liable for the exchange rate difference and other applicable card fee. Not to mention those stressful 4 to 5 hours I spent on arguing with them to clean up this mess.

Never going back

They didn’t inform us the tickets were cancelled 3 months prior. We showed up to the airport, waiting to find out nor plane. They then try to reschedule us to flight out of New York (we are in California). Then they said we didn’t accept their accommodations. They refused to refund us. Finally agree to refund a small amount of the tickets, even though we literally have to book hotels and add extra expenses. That was month ago, they still haven’t refund. Call multiple times, kept saying someone will get back within 2 hours, and nothing! How did this company not get sue yet is beyond me. I filed with the New York Consumer Protection.

Oliver was great and his patience very good experience will be calling Oliver back for my upcoming trips. Thank you very much! Happy Holidays and Merry Christmas

Volt from customer service was great! He answered all my questions regarding the flight, gave me a few flight options and he stayed on the chat until I received the flight confirmation via email! Thank you Volt!

Save yourself from trouble. It is best to buy from airline itself. Schedule change only cost $50 with airline but Hop is none everything. It cost me 1/3 of more. I am accepting as Learning Experience.

This is the best ever and I will for sure recommend to everyone. I have been booking with different travel agencies and I can say that hop2 really helps the client rathee than just charging them. I got my flight cancelled from other airline 48hra before my flight. I was so stressed as but hop2 team Parker and Jane and others have helped me to get the date I need with the lowest possible rate. I cant thank them enough for their help. will for sure book with them again

Terrible experience. I reserved a flight for 10 min. The sales person Zenni bought this ticket for me on a phone call. She confirmed by email if I change my mind I can have an instant refund. it is now 1 month passed from my refund request. the customer service continue avoiding my follow ups. Right now I am on a chat with another customer service ( they don't answer the phone!) he says he is going to arrange a supervise call - they promised this call two weeks ago! HOP2 team I am waiting for my refund request!!! HOP2 Booking Reference: HA21FEB

They were really nice people. When I searched online the flights were so expensive. When I connected with one of their representative( Raavi) she is so helpful. There were 400$-500$ difference compared to the online prices. Thank you for your service guys

Felipe was extremely helpful when a system error made my itinerary mismatch the airline’s itinerary. Everything was fixed on a timely manner and Felipe made sure to keep me updated throughout the process!