Hope & Ivy Reviews 

331
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers had a great experience with this company. Customers frequently praise the stunning dresses, vibrant colors, and wonderfully flattering fits that make people feel completely confident and comfortable during any special event. Shoppers also highlight the exceptional customer support, noting that the team is extremely helpful, friendly, and responds very promptly to resolve any order issues. Some people were dissatisfied with the clothing, mentioning that the fabric felt a bit cheap, flimsy, or overly thin during everyday wear. Others also experienced occasional difficulties with tracking their package deliveries or managing product returns smoothly without receiving clear communication from staff.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting gorgeous designs and stunning details.... See more

Quality

People report positive experiences with quality, highlighting that items are well made with stunning details,... See more

Customer service

Consumers find customer service to be exceptionally positive and praise the team for being helpful,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, balancing strong loyalty with notable... See more

Delivery service

Users describe ambiguous interactions with delivery_service, reflecting a sharp split in their shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oh my goodness, the dress I ordered is absolutely gorgeous and fits like a dream - it's even prettier than the photos and the colours are beautiful. It's good quality fabric, lined, with nice detailin... See more

Rated 5 out of 5 stars

Ordered four dresses loved them all, beautiful fits but one arrived with a broken zip, customer service from Bettina fantastic, swift and personable. Did I need 3 dresses nope, did I keep them all and... See more

Rated 5 out of 5 stars

My daughter purchased my first dress from you 'The Rosanna' as a surprise for me (a very awkward 62yr old dresser!) and oh WOW, I loved it (I love the bright vibrant colours). I will wear it to a wed... See more

Rated 5 out of 5 stars

Customer service 10/10. Ordered a dress which was sent to the wrong address by the courier. The Hope and Ivy customer service team was amazing. They sent me out a replacement dress without any hesita... See more


Company details

  1. Clothing supplier

Written by the company

Hope and Ivy is a British fashion brand epitomised by beautiful embroidery and hand-drawn prints.


Contact info

3.9

Great

TrustScore 4 out of 5

331 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 48 hours

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3.9

All reviews

(331)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have purchased several dresses…

I have purchased several dresses through Hope & Ivy and have been so pleased with each one! The quality of the dresses are really exceptional and I love the prints! I get lots of compliments whenever I wear them :)

I recently had a question for customer support regarding an order and they responded really quickly. I was so grateful for the kind response and willingness to help. Another reason why I really appreciate the brand. I can't wait for my latest order to arrive!

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely gorgeous dresses

Absolutely gorgeous dresses, I bought two for a wedding in italy and the fabrics and the fit are beautiful will definitely purchase again!

3 April 2026
Unprompted review
Rated 5 out of 5 stars

I love this brand the quality is…

I love this brand the quality is excellent, the designs are fresh and very flattering. It was reassuring to receive such great customer service from Bettina who helped resolve a with a refund query quickly and efficiently. I would definitely highly recommend Hope and Ivy.

30 March 2026
Unprompted review
Rated 1 out of 5 stars

No returns

Husband bought me a dress from this company as I'd seen it on social media. It came fit like a glove around my bottom half but baggy on the bust. I asked him to start a returns request the response was sales items under £38 cannot be sent back and apparently that was made clear on all social media???
The finish of the dress wasn't anything to write home about the stitches for the bows showed.
Wouldn't recommend

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Stunning dresses and amazing customer service

I’m a new customer to Hope and Ivy and WOW!!!!

I bought two dresses both are so slimming I feel amazing in them! They skim over your lumps and bumps and don’t cling to them which makes all the difference.

The materials feel great and high quality and the prints are absolutely stunning!!

I needed the delivery quickly because I had a family event and the customer service was amazing, emailing me back really quickly and sending it out the same day so it arrived on time for me. Thank you Bettina.

I will definitely be buying more from this brand.

5 March 2026
Unprompted review
Hope & Ivy logo

Reply from Hope & Ivy

So lovely to hear, we love put alot of love and time into our designs and its wonderful to know you felt amazing in Hope & Ivy!

Bettina our customer services women is excellent, always feel free to reach out to our customer services if you need anything

Have a lovely day x

Rated 1 out of 5 stars

I bought a dress which stated petite

I bought a dress which stated petite. It trailed across the floor - I am 5'1" I returned it and they received it back on 18 Feb. They said there would be a 7-10 day wait to refund. This week on 4 March I emailed to ask where this is, they say it will be a couple of days. Today on the 5 March they email to say it will be a further 5-10 days for money to be returned. Do not buy from this company!

18 February 2026
Unprompted review
Hope & Ivy logo

Reply from Hope & Ivy

Hi Sharon, thanks for your feedback. We have just checked our system and it appears you ordered the core version of this dress and NOT the petite version, this is why you were probably facing the issues that you had.

We ask all customers to wait up to 10 days for a refund, with the majority of times this happening faster. Though sadly the 5-10 days will depending on your bank, though on average it takes two workings days. This is sadly out of our control, those banks decided how long to keep the money before returning something out of our control

If you did wish to try the Petite please email our customer services teams and we'd be happy to offer you a discount and free shipping on this to try on

Have a lovely day x

Rated 2 out of 5 stars

13 days since they received my return and still no sign of a refund.

Lovely dresses but due to inconsistent sizing I ordered a few to try on and now waiting a long time for £350 to be refunded which is unacceptable. I know they received my return on 29th January, it should not take this long to process a return they say to allow up to 10 working days but it appears they wait until the 10th day to do anything about it. I won’t be purchasing from them again due to this as it’s a lot of money to have outstanding.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Customer service 10/10

Customer service 10/10. Ordered a dress which was sent to the wrong address by the courier. The Hope and Ivy customer service team was amazing. They sent me out a replacement dress without any hesitation and were so helpful.
The Helena dress was beautiful and fit perfect. I was delighted with it.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

What stunning clothing

What stunning clothing! I ordered 2 dresses in different colours and a jumpsuit for a really special day out and the only problem is I love all of them and don’t know what to return!
I emailed a request for when a larger size I. The jumpsuit would be in as it’s currently out of stock and I received a prompt reply with a link to order it! Amazing customer service to boot

24 November 2025
Unprompted review
Rated 5 out of 5 stars

I purchased 3 dressed from Hope & Ivy

I purchased 3 dressed from Hope & Ivy - first time purchaese. I must say the quality was exceptional, lots of material in each dress. I ordered more for choice and wanted to keep them all. I also had a problem with a return and Bettinna in customer was exceptional. She went over and above to help me, and all is sorted now. Thank you Hop & Ivy, i will definately be returning, Regards, Sarah Corcoran

3 October 2025
Unprompted review
Rated 5 out of 5 stars

The dresses are gorgeous

The dresses are gorgeous! I felt so glamorous and comfortable in the Julia dress when I wore it for a wedding. I had so many compliments on the dress and I felt incredible. Thank you so much!

9 August 2025
Unprompted review
Rated 5 out of 5 stars

This is my go to brand for beautiful…

This is my go to brand for beautiful dresses and the Rebecca dress doesn't disappoint. It's a gorgeous colour and the fabric is really good quality. I'm somewhere between a 12 and 14 and the 12 is a great fit. And the sale price is fantastic. Thank you H&I.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely love Hope & Ivy!

Absolutely love Hope & Ivy!
The dress is absolutely fantastic. I love the cut, the print, and how beautifully it fits. It feels so comfortable and elegant at the same time, making it perfect as a wedding guest outfit but also versatile enough to wear for any other occasion.
I ended up ordering two sizes to find my perfect fit and had to return one. The customer service team was exceptional. They responded to my query almost immediately, helped me through the return process with genuine care, and processed my refund so quickly. It’s rare these days to experience such friendly, efficient, and thoughtful service. Truly one of the best customer service experiences I’ve ever had.
I highly recommend Hope & Ivy for their beautiful designs and for the people behind them who made my shopping experience so seamless and enjoyable. I already got my eye on yet another dress :)

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful fit

Ordered four dresses loved them all, beautiful fits but one arrived with a broken zip, customer service from Bettina fantastic, swift and personable. Did I need 3 dresses nope, did I keep them all and order another via asos yes! Very rare to find such perfect fits for my figure (postpartum tummy, size 14, 34HH chest, 5’2” height) the size 16 fit perfectly, the 18 perfect for my chest and roomy elsewhere and a size 20 because that was the only remaining stock and I can wear very loose, loved them all!

25 September 2025
Unprompted review
Rated 5 out of 5 stars

A very happy customer

I found ordering very easy and my Nesta dress arrived today. It’s absolutely beautiful, fits perfectly and I can’t wait to wear it! Hope & Ivy replied to my emails promptly and their customer support team was very supportive.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

I BOUGHT NATALIE TO WEAR FOR MY…

I BOUGHT NATALIE TO WEAR FOR MY GRANDSON'S NIKKAH(MUSLIM ) IT IS QUITE THE LOVELIEST DRESS I HAVE EVER OWNED.I AM 80 AND HAD MANY COMPLIMENTS AND HAVE RECOMMENDED YOUR FIRM TO LOTS OF LADIES! mANY THANKS ANNA GOODGE

23 August 2025
Unprompted review

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