Hope & Ivy Reviews 

331
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers had a great experience with this company. Customers frequently praise the stunning dresses, vibrant colors, and wonderfully flattering fits that make people feel completely confident and comfortable during any special event. Shoppers also highlight the exceptional customer support, noting that the team is extremely helpful, friendly, and responds very promptly to resolve any order issues. Some people were dissatisfied with the clothing, mentioning that the fabric felt a bit cheap, flimsy, or overly thin during everyday wear. Others also experienced occasional difficulties with tracking their package deliveries or managing product returns smoothly without receiving clear communication from staff.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting gorgeous designs and stunning details.... See more

Quality

People report positive experiences with quality, highlighting that items are well made with stunning details,... See more

Customer service

Consumers find customer service to be exceptionally positive and praise the team for being helpful,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, balancing strong loyalty with notable... See more

Delivery service

Users describe ambiguous interactions with delivery_service, reflecting a sharp split in their shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oh my goodness, the dress I ordered is absolutely gorgeous and fits like a dream - it's even prettier than the photos and the colours are beautiful. It's good quality fabric, lined, with nice detailin... See more

Rated 5 out of 5 stars

Ordered four dresses loved them all, beautiful fits but one arrived with a broken zip, customer service from Bettina fantastic, swift and personable. Did I need 3 dresses nope, did I keep them all and... See more

Rated 5 out of 5 stars

My daughter purchased my first dress from you 'The Rosanna' as a surprise for me (a very awkward 62yr old dresser!) and oh WOW, I loved it (I love the bright vibrant colours). I will wear it to a wed... See more

Rated 5 out of 5 stars

Customer service 10/10. Ordered a dress which was sent to the wrong address by the courier. The Hope and Ivy customer service team was amazing. They sent me out a replacement dress without any hesita... See more


Company details

  1. Clothing supplier

Written by the company

Hope and Ivy is a British fashion brand epitomised by beautiful embroidery and hand-drawn prints.


Contact info

3.9

Great

TrustScore 4 out of 5

331 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 48 hours

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3.9

All reviews

(331)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, the dress I wanted didn't have my size available so I emailed to enquire if they would get more stock, I wished to have it for my brothers wedding. The lovely lady called Bettina was amazing and helped with this mission of mine. She found the dress on another site and sent the link. I managed to buy the dress which is amazing. Again great customer service would recommend 100%. Beautiful dresses and amazing team. Thanks again - made my day!

15 March 2024
Unprompted review
Rated 5 out of 5 stars

Hope & Ivy - am I glad I’ve found you!

Fabulous clothes and beautiful material. Furthermore, I had a bit of an issue with sizing and their customer service team were amazing. Absolutely second to none! First time customer who has now become a forever customer ⭐️⭐️⭐️⭐️⭐️ I’ve been waiting for a store like this for years!!!!

26 February 2024
Unprompted review
Rated 4 out of 5 stars

Quick delivery but very small bust area

Quick delivery and lovely materials. Only downside, the dresses are a very small fitting around the bust area. You need to go up a size or two. Dress fits everywhere else in normal size, be good if they reviewed the bust area as super small.

18 January 2024
Unprompted review
Rated 1 out of 5 stars

Cancelled my Order

I ordered a dress from Hope and Ivy for the first time and the order was confirmed. I heard no more until 5 days later when I was informed that the dress I ordered was out of stock and my order had been cancelled. When I replied to say how disappointed I was, I was offered a 20% discount (with no details of how to avail of it) but I wouldn't order from here again as I am left without a dress for an upcoming event and can't risk another cancelled order and no dress. Not reliable, unfortunately.

16 January 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful dress and wonderful customer service

I ordered the Pauline dress to wear to my wedding, and it was really beautiful and just what I was looking for! It is great quality and very elegant.
I ordered it in 2 sizes and needed to return one of the dresses, and had some issues and delays in doing so, but the customer service was amazing and I was able to return the item for a refund. Communication was quick and Bettina was so helpful.
I will definitely be looking to Hope&Ivy for any future outfit needs and would recommend the brand to anyone.

2 January 2024
Unprompted review
Rated 5 out of 5 stars

Great festive clothes with amazing design and flattering cut!

I ordered two dresses for a wedding, thought there was a slight hitch with the order, the customer service was superb with prompt response and correcting the order (Thank you Bettina).
The wedding was at a rural venue and the dressed handled all day with plenty of dancing and keep looking great. I followed the washing instructions and it is ready for the next occasion.
The dressed were highly praised.
Since then I ordered some more and keep having a great experience. Definitely recommend.

20 May 2023
Unprompted review
Rated 5 out of 5 stars

Stunning, elegant pieces and stellar customer service

I’ve been buying dresses from Hope & Ivy for years - for work, daily social wear and for my brother’s wedding. The customer service from the business is next to none (a rarity, unfortunately), and the garments are always consistent in sizing and of an extremely high quality. Hope & Ivy is always on my ‘recent searches’ and it always delivers - definitely
my favourite clothing brand by a country mile.

21 December 2023
Unprompted review
Rated 5 out of 5 stars

Fab Alexis Dress

Thank you for sorting out the initial order hiccup so swiftly. Really looking forward to receiving my Alexis dress. Can’t wait to wear it.

12 December 2023
Unprompted review
Rated 5 out of 5 stars

My wedding day!!

I finally got married to my wonderful partner Kevin, we have been together for over 42 years!
I wanted a relaxed informal wedding and dress that matched both my personality and my need to look elegant.
My dress from Hope & Ivy was fabulous, it fitted me like a live, showing off my curve shape without making me look fat! Everyone who attended the wedding said I looked stunning. Thankyou Hope & Ivy your clothes are FAB. I even bought and wore one of your dresses to our daughters wedding in 2021.
I had emailed some piccys for you to see!
Thanks again
Velvet

26 August 2023
Unprompted review
Rated 5 out of 5 stars

Finding a bridesmaid dress for a dozen…

Finding a bridesmaid dress for a dozen girls was nerve-racking, but once we found Hope & Ivy all our stress disappeared. Not only was the dress flattering on twelve different bodies, they made no small effort to help us find out of stock sizes when we came up short online. Couldn't be more greatful to find a style that highlighted all my girls beauty and gave them the chance to comfortably and confidently dance the night away.

26 August 2023
Unprompted review
Rated 1 out of 5 stars

I find that a returns label is never…

I find that a returns label is never included and its not easy to arrange a return, when you do return the item the process is extremely slow and at 2 weeks after it being shown as arrived back with them, have still not heard anything ,or received refund i have contacted them and they have said wait !

8 November 2023
Unprompted review
Hope & Ivy logo

Reply from Hope & Ivy

Hi Andrea, sorry to hear you are having an issue with our returns procedure. We no longer put returns labels in parcel to save on paper and the environment. Simply head to site and download a QR code for the Royal Mail - https://hopeandivy.co.uk/pages/returns.

We ask all customer to wait up to 7 working days for refunds to be processed, we are a small team and busy periods we need to take into consideration. Though we aim to process the parcels quicker than this.

All of terms for refunds can we found on site to help guide you a little better.

Rated 5 out of 5 stars

Compliments Galore!

I absolutely love the Nadine dress that I ordered to wear to a wedding this past weekend. It is very well made and great quality for the price. I received so many compliments and felt like a million bucks!
I was unsure of what size to order as UK and US sizing are different. Bettina with customer service was extremely helpful and answered all my questions to be sure of a great fit.
I received my dress from the UK to USA in about a week from placing my order. I will definitely order from Hope & Ivy again.

21 October 2023
Unprompted review
Rated 5 out of 5 stars

Fit for a Royal Coronation

I just adore this lovely floral dress! I had been admiring it for a while and decided to buy it for my Coronation party. It fit perfectly! It received lots of compliments and I felt lovely in it. I wore it again for our anniversary dinner at a swanky restaurant and fit right in. Thank you!

6 May 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I bought a dress as a bridesmaid dress and some beads came loose. I contacted hope and ivy and was quickly contacted back with the loveliest message, excellent customer service, where they gave me free postal service and repaired my dress to the highest standard. I am extremely grateful for the service they provided and will most definitely shop here again 🌟

28 September 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful embroidered Lovisa dress

Have bought the beautifully embroidered Lovisa dress for my wedding in the Caribbean next January. Really lovely material and very feminine and flattering. The Hope and Ivy team (Bettina and the H&I team have been so helpful with a query I had, and for which I am very grateful). I will most definitely recommend to anyone who is looking for a dress that makes them feel very special. ❤️

20 September 2023
Unprompted review
Rated 5 out of 5 stars

Love at first sight and confidence booster all in one!

Hope and Ivy is my favourite dress shop in the world and my no.1 go to brand! Over the last couple of years I have bought almost every single one of their wrap dresses which not only are very flattering and beautiful, but are also excellent quality, and always seem to generate compliments wherever I go! If you need a confidence booster, I strongly recommend you try one of these dresses!

4 September 2023
Unprompted review

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