Scammers, thieves, crooks. There’s no other way to slice it - Hopper is absolutely the worse business one could ever go through to make accommodations for anything! Good luck ever trying to retrieve y... See more
Company replied
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Had reservation round trip for my mother, bought all the insurance packages, as we weren't sure of return .changed return flight ( which is under insurance) her total flight delays were over 8 hrs. Th... See more
Company replied
Would never use again. Worst customer service ever. Flights were cancelled and we were never notified. We were then stuck in another country trying to fend for ourselves to get home. There customer se... See more
Company replied
Booked a hotel using Lloyds Travel, in partnership with Hopper...due to illness I requested a date change (which the hotel had no issue with I will add) but Hopper declined. Truly awful customer servi... See more
Company replied
1.3
Bad
6k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
They use they're own credit card.
I had a trip booked round-trip to San Francisco from Portland and apparently they use their own personal credit card to pay the actual airline (Frontier). Well it was declined. And flagged. And so my entire flight was canceled. Since the flight was in just over 2 weeks, finding a trip for that price is IMPOSSIBLE. I'm not happy.
5 October 2025
Unprompted review
Reply from Hopper
Thank you for bringing this to our attention and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns.
We would like to investigate and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
Still waiting for a +1000€ refund
A week ago, I booked a flight with the option to receive a 100% refund upon cancellation at any time, for any reason. Just a few hours later, I already knew I wouldn’t need the flight. However, the link they provided didn’t work. After contacting them, I was told that I needed to contact the airline to cancel the flight. The airline said no, that Hopper had to handle it. After much back-and-forth and their non-working link, they finally promised me a refund.
I have to email them daily for updates, and their explanation is always: "We are coordinating this with our partner." Which partner? How long can this take? I have already spent days dealing with a service I paid for, and all I can say is that I am deeply disappointed. Now I come here and read the rest of the negative reviews. This concerns a flight costing over €1000.
Edit: I have been in communication with them voor over a week! They only tell me "thank you for your patience", "we understand this is frustrating", "we are taking the necessary steps", etc. but no actual refund! Asking sneaky questions, like "did you file a claim with your bank? this is important for us to know how to proceed now". What do you mean? Just refund me! How does all this experience alleviate any of my travel stress? You are the cause of all the stress regarding this purchase!
Edit 2: I changed my rating from 1 to 2 stars because they eventually issued a refund. Too bad it came after a chain of 46 emails, a week full of stress, unclear communication, and broken links... I do NOT recommend...
27 September 2025
Unprompted review
Reply from Hopper
We're sorry to hear that your experience with Hopper was less than satisfactory. We appreciate your feedback and thank you for bringing this to our attention.
We have recently partnered with various companies, like BudgetAir, to be able to sell an arrangement of products that help alleviate travel stress to their customers. Unfortunately, we are unable to
service questions regarding these partner products as they are handled by a separate team that can be reached here:
https://hopper-cloud-budgetair.kustomer.help/contact/contact-us-cfar-live-rkvl6Bkcp. They will be able to assist with any
questions you have.
Beware of price freeze
Beware of price freeze! They send you notifications as tho your freeze is active, and yet when I went to book my flight was “sold out”?! Even tho it most definitely was not. I called support who basically told me the freeze is actually on a ticket provided by a 3rd party. Those tickets run out. However hopper does not notify you that this is the case or that the tickets are running low. I’m lucky I even checked. Support essentially told me to go fms
To be crystal clear- my freeze was not expired. Hopper allows your frozen ticket options to sell out without notifying you whatsoever that this is the case and your freeze is essentially useless.
11 September 2025
Unprompted review
Reply from Hopper
We're sorry to hear that your experience with Hopper was less than satisfactory. We appreciate your feedback and thank you for bringing this to our attention.
Flight prices and availability are highly dynamic and can change rapidly. We hope for your understanding that these changes are outside of Hopper's control.
Please allow us to address and review this issue promptly. We are unable to directly assist you through this platform due to privacy concerns; however, we would like to investigate and resolve this. Please feel free to call us at +1-833-933-HOP1 (+1-833-933-4671) (Available 24/7, Toll-free). Our dedicated customer support team is available 24/7, ready to offer the assistance you require. Be assured that we are fully committed to resolving any issues you may encounter. Your satisfaction is important to us, and we are here to assist you in every possible way.
Terrible experience
Terrible experience. Quoted me a price for a car rental with no mention of additional fees and taxes. When I arrive at car rental counter, car rental co. charges me an additional $177 in taxes and fees. Thrifty would not honor Hopper's "total price." Hopper is a scam and the customer service is extremely poor. Save yourself the trouble and do not use hopper.
21 September 2025
Unprompted review
Reply from Hopper
We're sorry to hear that your experience with Hopper was less than satisfactory. We appreciate your feedback and thank you for bringing this to our attention.
We would like to address and review this issue promptly. We are unable to directly assist you through this platform due to privacy concerns; however, we would like to investigate and resolve this. Please feel free to call us at +1-833-933-HOP1 (+1-833-933-4671) (Available 24/7, Toll-free). Our dedicated customer support team is available 24/7, ready to offer the assistance you require. Be assured that we are fully committed to resolving any issues you may encounter. Your satisfaction is important to us, and we are here to assist you in every possible way.
they are caharging me for DECLINED TIKETS
they are caharging me for an airline tiket purchase that was declined by you. i cnnot get through to resolve it. I am in Colombia and the help function in tehe lower roght corner does not exist, I HAVE NOT WAY TO COMUNICATE BY WHATSAPP
16 September 2025
Unprompted review
Reply from Hopper
Thank you for bringing this to our attention and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns.
We would like to review and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
I would give zero stars if I could
I would give zero stars if I could. Do not use this company at all.
This was my first time using Hopper. I bought tickets from Buenos Aires to Rosario for December 14th. The airport in Rosario will be closed starting September 20th.
I reached out to Hopper to let them know, and they told me I needed to contact the airline. I did, and the airline informed me that they had canceled my flight, so I no longer have a reservation with them.
I called Hopper again, and they told me I needed to wait until September 20th. So I called today to check what’s going on, since my reservation still shows as active on their website—even though the airline canceled the flight a month ago.
Hopper told me that refunds would begin on the 20th, but the agent said they didn’t see anything in the system. They told me to call the airline to change my flight to a different city. I explained that I couldn’t do that because my reservation was canceled by the airline, so I don’t have any flight or booking anymore.
After receiving no help, I decided to file a fraud claim with my credit card company.
22 September 2025
Unprompted review
Reply from Hopper
Thank you for bringing this to our attention and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns.
We would like to review and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
Hopper is the actual worst company
Hopper is the actual worst company. They charged me TWICE for a flight from Bali- Manila on the exact same day and won’t issue a refund! I’ve spoken to 3 customer service agents and all won’t issue a refund. I will NEVER Use Hopper again in my life! Absolutely crap
14 September 2025
Unprompted review
Reply from Hopper
Thank you for bringing this to our attention and we sincerely apologize for the experience.
After reviewing your account, we can confirm that two separate reservations were made. The first flight, departing November 20, was booked three days ago on September 12. A second, round-trip booking was then made for a departure on November 24.
Our team reached out to the airline on your behalf to request a cancellation. However, because the tickets are non-refundable, the airline was unable to approve the request. We are very sorry for this outcome.
Please feel free to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7, and we are committed to assisting you in any way we can.
Extremely poor service and customer…
Extremely poor service and customer support. Highly disappointed.
They have some intermediate third party which even mess up with your name and contact details on the airline website. Also, they won’t support the cancellation even within less than 24 hours. I almost lost the price for 2 flights for 2 persons.
Fortunately, I reached out to Airlines directly and was able to get it cancelled. However, even after airline process the refund, it may took hours of calls and multiple follow ups with Hopper support to get this issued from their end.
This portal is BIG RED flag, will strongly discourage using their platform.
20 August 2025
Unprompted review
Reply from Hopper
Thank you for bringing this to our attention and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns.
We would like to review and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
Booked transfers from Airport to Hotel
Booked transfers from Airport to Hotel, our flight was delayed so we called immediately to inform them of this.
They said as we were within 5 hours of the pick up the booking could not be amended and we would not get a refund.
Incredibly unhelpful customer service and such poor policy that means we are out of pocket £100 and now have no transport
EDIT: I am unable to contact you on these numbers. Is there an email address I can use.
4 September 2025
Unprompted review
Reply from Hopper
Thank you for bringing this to our attention and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns.
We would like to review and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
I wish I could give this app 0 stars…
I wish I could give this app 0 stars and prevent anyone else from using it. They will scam you and act like they’re trying to help you. Made a reservation the day of, as they were advertising a,”total cost, no hidden fees,” deal, only to find out there were hidden fees that were almost double what I already paid. The supervisor Edgar is completely useless and provided no help except, “sending emails.” Please save your money and don’t let hopper scam you like they scammed me.
31 August 2025
Unprompted review
Reply from Hopper
We appreciate you bringing this matter to our attention and sincerely apologize for the inconvenience experienced. We are escalating your concern and endeavoring to contact our partner. Please be assured that upon receipt of a response, we will provide you with an update.
Update:
I would like to assure you that we have not forgotten about your concern. We have received a response from our partner and unfortunately our request was denied as the proof that we have submitted is not valid. As much as we would like to provide you a refund, unfortunately, we cannot do so. I really wish I could do more to help you. Unfortunately, Hopper doesn't have any control over this kind of policy. Please understand that we are 100% bound by their policy, and we can't process a refund without their approval.
0 stars if I could
0 stars if I could. Booked a reservation 6 months in advance and when I got to the hotel they told me hopper cancelled the reservation 3 separate times. I was never notified of this nor did I get a refund. Talked to customer service rep and they said they’d reinstate the reservation with the hotel. Received new confirmation number saying it was done and still no reservation. Had to contact hopper CS AGAIN which was also a pain just to get someone on the phone. DO NOT BOOK THROUGH HERE IF YOU CAN HELP IT. So not worth it. We’ve been waiting an hour just to get this sorted out and it still isn’t. This is the last thing you want to have to deal with on vacation.
1 September 2025
Unprompted review
Reply from Hopper
We're sorry to hear that your experience with Hopper was less than satisfactory, as this is certainly not the kind of experience we wish for our users to have. We would like to investigate and resolve this, please feel free to call us at +1-833-933-HOP1 (+1-833-933-4671)Available 24/7 (Toll-free) We're here to help. Thanks!
Pathetic customer service
Pathetic customer service because there is no follow up on complaints and poor refund policies. I will never ever use their service again. Looters!
15 August 2025
Unprompted review
Reply from Hopper
We sincerely regret that your recent experience with Hopper did not meet your expectations. Your feedback is invaluable to us, and we are committed to addressing your concerns.
Upon review, we've been in contact with you regarding your refund. Due to privacy considerations, we are unable to provide direct assistance via this platform. Please contact us at your convenience at +1-833-933-HOP1 (+1-833-933-4671). Our dedicated customer support team is available 24/7, toll-free, to continue assisting you with your refund request. We appreciate your understanding.
Wow. Hooper only responds to reviews and not their customer support line.
Wow. Hopper responded to my message but refuses to speak to me on the phone saying I didn't confirm my return flight and yet I have emails confirming my flights a week before I left. (I bought the tickets 8 months in advance. So one of two things happened. They messed up my booking (since half on my flight was confirmed and half was pending as noted by the airline when I called them) or they just took my money and did not refund the flight that I "did not confirm." So which is it? I didn't confirm or you stole my money? Because it can't be both. And I have all the emails.
19 August 2025
Unprompted review
Reply from Hopper
Thank you for bringing this to our attention and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns.
We would like to review and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
I had a terrible experience with…
I had a terrible experience with Hopper. I booked a hotel in Turkey through their app, but when I arrived the hotel told me there was no reservation under my name. Hopper never sent the booking to the hotel. I had to pay again out of my own pocket just to get a room. This is unacceptable – zero accountability. I strongly advise everyone to stay away from Hopper. They ruined the start of my trip. If I could give zero stars, I would.
13 August 2025
Unprompted review
Reply from Hopper
We're sorry to hear that your experience with Hopper was less than satisfactory, as this is certainly not the kind of experience we wish for our users to have. We would like to investigate and resolve this, please feel free to call us at +1-833-933-HOP1 (+1-833-933-4671)Available 24/7 (Toll-free) We're here to help. Thanks!
If your goods are damaged or stolen by hotel staff hopper is a no help and will not even ask you what happened
No where to contact them I am from UK they are in canada the phone number never work
They have told me to keep an eye on hopper app and my email how ever no one’s ever contacted me about the serious complaint
23 August 2025
Unprompted review
Reply from Hopper
We sincerely regret that your recent experience with the hotel and Hopper did not meet your expectations. Your feedback is invaluable to us, and we are committed to addressing your concerns. Due to privacy considerations, we are unable to provide direct assistance via this platform. However, we would like to conduct a thorough review and facilitate a resolution. Please contact us at your convenience at +1-833-933-HOP1 (+1-833-933-4671). Our dedicated customer support team is available 24/7, toll-free, to provide the necessary assistance. We assure you of our unwavering commitment to resolving any issues you may encounter. Your satisfaction is important to us, and we are prepared to offer our full support in every possible manner.
I cant rate it any lower
I cant rate it any lower. They took my money. Never gave me a confirmation or anything. I called hotel they had no reservations. I had to fight for an hour to get my money back. And then afterwards. They cant even get me the hotel for anywhere near the right price. And say it's my fault for not booking in time. When they took my money and never sent confirmation to the hotel.
22 August 2025
Unprompted review
Reply from Hopper
Thanks for bringing this to our attention. We have reviewed your account, and the hotel reservation you attempted to book has failed as the rate you selected was no longer available. We sincerely apologize for any inconvenience this may have caused. Please be advised that fares and rates are subject to change at any time. Rest assured that you were not charged for the booking attempt. If you have further questions, please feel free to call us at +1-833-933-HOP1 (+1-833-933-4671) (Available 24/7, Toll-free). Our dedicated customer support team is available 24/7, ready to offer the assistance you require. Be assured that we are fully committed to resolving any issues you may encounter. Your satisfaction is important to us, and we are here to assist you in every possible way.
There is not a less rating that I have
There is not a less rating that I have, the fact is I had a HUGE HUGE issue with the hotel i booked in Columbus, dirty room, no air conditioning working, the hotel used stock images of another hotel that wasnt even close in resembling the rooms we stayed in, when i called to speak to hopper after getting negative attitude from this hotel, hopper said the hotel needs to refund them so they can refund me because they are only the 3rd party but this is a lie they are the facilitator of the room, they gave me scripted answers they dont apply, this app is a scam and has zero customer service skills, I will NEVER USE IT AGAIN, and I WILL WARN ANYBODY WHO EVER BRINGS IT UP TO ME
12 August 2025
Unprompted review
Reply from Hopper
Thank you for bringing this to our attention. We understand that you were not fully satisfied with the service provided by the hotel during your stay.
We have reviewed your request, and our support team has advocated for a refund with the property.
However, they were unable to secure a refund approval.
Please be advised that all refund requests remain subject to the property's discretion. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671), available 24/7 to offer further assistance.
My flights were canceled and Hopper messed up my rebooking
My flights were canceled by Air Canada due to a labor strike. I called Hopper directly twice after the cancellation to have my flight rebooked, but they instructed me to contact the airline instead. After multiple unsuccessful attempts to reach the airline, I was eventually informed by their automated system that, since I booked through Hopper, only Hopper could handle the rebooking. I called Hopper back, and by the time they attempted to rebook my flight, all the available rebooking flight options were already full. As a result, I was left without a suitable alternative, and because I was booked on a different airline for my return trip, I ended up losing hundreds of dollars due to Hopper’s delay in rebooking my flight within the necessary timeframe.
15 August 2025
Unprompted review
Reply from Hopper
We are sincerely grateful for bringing this matter to our attention, and we deeply regret any inconvenience it may have caused. Your feedback is important to us, and we would like to address this concern. We are unable to directly assist you through this platform due to privacy concerns; however, we would like to further review and resolve this. Please feel free to call us at +1-833-933-HOP1 (+1-833-933-4671) (Available 24/7, Toll-free). Our dedicated customer support team is available 24/7, ready to offer the assistance you require. Be assured that we are fully committed to resolving any issues you may encounter. Your satisfaction is important to us, and we are here to assist you in every possible way.
If I could give zero stars I would
If I could give zero stars I would. I was scammed. I paid for a car rental and they didn’t tell me that my insurance wouldn’t be accepted by the rental place so my $400 car rental turned into a $1000 rental for 3 days and that didn’t even include the deposit they wanted. I didn’t have enough and couldn’t pick up my vehicle. They refused a refund even though I was unable to pick it up. Our Disney vacation was ruined until I got an amazing deal with Turo. Save your money and time and go with Turo if you’re going to Orlando Florida.
21 August 2024
Unprompted review
Reply from Hopper
We sincerely apologize for any frustration and inconvenience you have encountered. We deeply regret that your recent experience with our services did not meet your expectations, and we appreciate you bringing this matter to our attention.
We see that we have an ongoing conversation with our Team and are waiting for your response. We suggest you continue the communication via email as we are unable to directly assist you through this platform due to privacy concerns. We would like to review and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
If I could give them a zero I would I…
If I could give them a zero I would I paid for front row seats. I got bumped off the airplane waited eight hours and then got thrown into the back of the airplane missed connections they only pay for the first missed connection two hour layover, but didn’t pay for the nine hours I spent in Charlotte laying on the ground in the middle of the night waiting for a plane to show up to take us on tol Florida The hotel that they put us in in Syracuse. I refuse to stay at it was such a mess we try to get our money back but to no avail so apparently they deal with drug infested, hookers truck hotels that’s how they get the cheap ones so do yourself a favor and never ever ever do business with hopper
5 August 2025
Unprompted review
Reply from Hopper
Thank you for bringing this to our attention and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns.
We would like to review and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
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