Horizon Hobby Reviews 

Joe , Nick , and Michael have been the customer support reps for HH in a long time ! Because of these three , I will always be a customer .

Increased Response time

I have been purchasing items from HH for more than 5 years now. So I have seen quite a few changes to what HH is able to provide as an online retailer.

In the last 12-16 months I have watched HH do what appears to be an overall total overhaul of their shopping experience. It has had its ups and downs, but has finally come out of fire with a much better experience.

Shipping has improved, Rewards program has stepped up and Customer Service has supported by the consumer.

Products now have much more consistent shipping times, especially as an Elite member. 3-5 business days are not being achieved much more often than in Summer '23.

The rewards program has been improving with more options to earn and redeem on products of interest. Last years Gift box for members was a welcomed surprise that I hope they continue to do as well.

Customer Service has been quite supportive with questions and support for items that may have shown up damaged (as an example). Replacements have quickly been shipped out to correct the issue.

Looking forward to see the continued progress with HH.

I love Horizon Hobby! I’m an Elite club member and honestly can’t say enough good things of how happy I am with them. Sure I pay for a support program, but it’s worth every penny. Between an included full flight sim, 30% ANY item coupon, 10% off most parts, and the huge reward points it’s a no brainer! Everything I use from the models, to the radio, tools, wing bags, and even most of my batteries are from them. I love the ecosystem, and on rare occasion something doesn’t work I appreciate having a direct line to a fantastic specialized team and they have ALWAYS taken care of issues promptly and more than fairly. 18 planes, 3 surface vehicles and 2 boats, and nearly EVERYTHING I own and use in the hobby came from them! TIP: Take advantage of the 4X points days to get so much free stuff via reward points!

Horizon Hobby had already taken my money for an item they didn't have, (June 9), though it was posted as in stock. Here, on Trust Pilot, they said they would get product out to me, ASAP.(June 14) (Though, they stated in email, they wouldn't have any until maybe the end of June, beginning of July). Surprise, they sent the product out to me on June 16, or so I thought. In order to try and shut my posts down, they sent a flawed/damaged used item that failed on third run on third day. I should have known better, since they already stated clearly, they were out of the product. The $1K+ Kraton 1/5 4x4 8s EXB in the box, had the Outcast assembly pamphlet and owners manual, instead of the Kraton's.
I believe for my new product full price payment, they sent me a "Returned, Refurbished, Previously Owned, and Damaged" product.
I have sent two inquiries, within the 5 days I had it, with no response for an additional 5 days. I just received an email with a list of things I have to provide, before they will even respond. Most of which they already have, as per linked to my email. I'm answering the email today, and see how long they take this time to respond, (their delays waste my warranty time on purpose.) They took the money from my account twice, yet I have one online receipt. I wish I could post all my Screenshots for you all.
To Horizon Hobby, "Scam me once, shame on me. Scam me twice, shame on you, and posted Publicly"
I apologize to everyone, I'm just so sick and tired of Scams being allowed online and nothing is really done about it, not really.
Thank you, have a Great day and be Cautious online.

The Nightmare that is Horizon Hobbyseens to be perpetual.
I had gone back and forth with them over the broken down RC that they sold me for over a month in emails. (40+ total) They finally sent an ESC replacement. The total problem was that someone at HH put an ESC with a very long wire, and the servo wire were folded several times, bound tight enough to imprint the zip tie. Then put it in the receiver's chamber without any air flow, so the casing melted and shorted the ESC and Servo.
I put the new ESC in,(as I was told it wouldn't effect my 2 year warranty at all). I got it running great, but it wouldn't turn.
I contacted HH, since it had already been over a month, to get a Servo sent to complete the repairs. They then decided that I should send it in to them for the repair. To fix the problem would take 15min. But, now it will be at least a month before I will even hear about it, if at all and it doesn't vanish. Though, they could swap this Kraton Copy with a true Arrma 1/5 Kraton 8S V2 EXB RtR since they finally got some in stock, but I doubt it.
I took pictures and videos of it as it is after sitting for over a month signs of rust and packing it up to go back, just in case.
Plus, par for HH, I can't get a hold of them. But, I did keep the body since it has nothing to do with the damaged parts or repairs.
I wish they had sent the Shippingʻ send it back in the first place since it's warranty was only a few days old. It ran for 2 days and Dead for 2 months + by the time they get it to me.
More people need to take the time to write about companies taking advantage of the consumer. Not doing that let's them get away with more and more each time. So, fight back here, never accept the abuse or lies.
Now, watch for lies, slide of hand, bait & switch, bottom of deck dealing, hidden fees and overcharging...
Sorry for my upset rambling. Trying to be accurate, informative and thorough here...
Have a better day, stay alert, and thank you..

I had purchased a plane from Horizon Hobby. This was the new Super Timber that just came out. There was something wrong with the plane, and while it was in the air, it was really hard to control. I have been flying planes for years, and I know how to fly them. All I wanted was the plane to be replaced, because I had a lemon. Horizon basically blame me for the problem and would not refund me the $700 I spent on the plane. I had purchased a few other planes from them, that were fine, but the first time I had a problem, they were not willing to help at all. I will never purchase from them again.

Horizon Hobbies carries the top line RC products you need. For instance, all E-flite planes are rigorously tested by the in-house team to ensure they are selling the best flying planes possible. Paying a little more for a well thought out product is well worth it! They also stand behind them and support the customer through technical assistance the always responds within 48 hours. Being an Elite Club member creates additional benefits such as access to RC specialists and additional opportunities for members only sales and bonus points. The included RealFlight software and yearly quarterly updates balances out the price paid for membership. This is before you consider 10 percent of parts under $50 and free 2 day shipping on most items,

New Aeroscout question answered well
The AeroScout uses new telemetry about battery condition which locked up the display on my DX8G2 transmitter saying the battery needed charging. The battery was over half full. The answer was to press the Clear and Back rollers, which would then return display. There was enough to fly at least 3 minutes, about storage level charge or above. Thanks for the work around! Have yet to explore telemetry features.

Had a problem with my new 150fx and Horizon Hobby took excellent care of me. At a very fast response would recommend them to everyone. Had problems in the past with them and they are always top notch

Horizon Hobby has the best customer service. 5 day turnaround. My well used iX20SE transmitter’s right slider went out. Needing replacement. Shipped off they received it on a Thursday. Checked in on Friday. Was back on my doorstep the following Friday. Transmitter works as expected. That’s awesome service.

The elite club has given me great benefits, 10% off $50.00 or less parts. Free Shipping, a phone number to call if I have a problem and talk to a real person that has always helped.

Wow!!! Horizon Hobby Customer service BLEW me away, truly extraordinary. Let's just say that Horizon Hobby went above and beyond my high expectations, and I am grateful. As a customer in 2024, it is hard to expect the best from the businesses that we keep alive with our patronage, but it refreshing to experience the high level of customer loyalty. The person I dealt with was Chris, who was a customer service rep, and he was absolutely AMAZING.
Horizon Hobbies has definitely earned a lifelong customer who has spread the word to all in his circle and beyond. Great job Horizon.

5 Stars, Sure I've had some minor problems, but they have always been taken care of. If you're not an elite member, you are missing out on personalized attention and service....Customer service does a great job and I get same day help when needed...

Fantastic products at a great price. The Elite membership is really worth it. The site also has tons of information for new and experienced RC peoples.

They make sure your taken care of when it’s come to your rc vehicle

Horizon Hobby has great products. Both airplanes and radios.....E-Flite and Spektrum. They just work. I joined the Elite Club. It has more than paid for itself. Discount coupons and surprises in the mail. Mike T answers emails within an hour. Plus free shipping for even small items. My new SWS Timber is one of the best airplanes I have ever had. I just received a new 1.3 M Cherokee. It looks like the one I learned to fly in many years ago and was too pretty to pass up.

Recently ordered some replacement parts and upgrades for some of my Horizon Hobby aircraft. Discounted prices, easy to use website and fast shipping via FedEx. Horizon makes getting into and enjoying the hobby easy.

High quality products with excellent service.

Planes on Sale With no Batteries in Stock. Horizon put a plane on sale when they knew they had no batteries for it. I received the plane in early May and was then told that the battery was back ordered and would be back in stock in June. June is mostly gone and still no battery. The website says "backordered" again. I purchased the battery I need from my local Hobby Town; they got a bunch of them in early June.

I complained that they sold me a plane knowing the battery was not available. Apparently I hurt someone's feelings because now customer service never provides an answer.

Wonder way to run a business. Must be why they have an "F" rating from the Better Business Bureau.
I'll going back to dealing with my local hobby shop; good riddance to HorizonHobby.com sales!

So far everything that I have ordered has been on time, and speaking with Joseph on the phone, when I had a question, was a very pleasant experience, he answered all my questions, rate him very high

I just got into the RC scene 9 months ago and started with a blade 330S. Since then I’ve bought 10+ planes, 2 heli’s, 2 transmitters and a car. Throughout this time I encountered my shares of problems (mostly user error, few horizon’s fault) and their customer service is top tier. They have always help me out despite whose fault it was. Additionally, their products are actually priced well, especially when you consider the consistent high quality products, receiver/stabilization, and customer service. lastly, their membership has literally paid for itself multiple times. They have lost hundreds of dollars versus the Price, I paid for the membership. Will probably be a customer for life.