Horizon Hobby Reviews 

Worst hobby shop ever! They allow their smaller retailers to talk to you like trash: they do not stand behind the products they have build. I have been lied to over the last 3 weeks saying they would make it right I still haven’t seen my parts for a junk Losi sprint out the box.

Purchased a Night Timber X Eco. Flap servo was defective out of the box. A week after sending a email warranty claim with no response, I started a chat. Found out they issued an order for a replacement part. Part is back ordered with estimated delivery 4 months from now. Unacceptable for a $400 plane. I will miss most of the flying season. I plan to switch to lower cost suppliers.

I don't normally write negative reviews, but my experience with Horizon Europe has been so bad, I feel like people need to be warned.

I made an order for an SCX24 on the 3rd March and upon receiving it, the seal on the box was broken, there was fingerprints all over the model and the back left tail light was missing on the car. Which leads me to believe I was sent a return unit.

I spoke with a representitive called Sven who I raised the issue with. After sending through evidence in the form of images my request to return it and be sent out a new one was granted. Up to that point, the experience had been really good.

After tracking the return, seeing it had been sucessfully delivered back to their headquarters/ warehouse, and waiting about a week, I reached out to Sven and asked if there was an update on my return and when the new unit would be sent out. He replied stating it was awaiting evaluation which was a bit annoying but completely fair. 4 days had passed and there was still no update, so I emailed Sven once again asking if any progress had been made on processing my return unit and explained I was a bit dissatisfied with having to wait for such a long time without a difinitive update. Just note I did this in a kind and respectful manner. Sven replied once more, starting off the email with "please have more patience" and that he'd have an update soon. The absolute last thing someone who's been kept in the dark for a prolonged period of time wants to hear from a customer service representitive is to have more patience. As someone who's worked in customer service, if I said this to a customer I would have been in a significant amount of trouble, if not fired.

At this point, I was upset with the service and how I'd been treated and just wanted a refund which I requested to Sven. Long story short, my request was ignored and about a week or so later, a new unit just showed up at my door unannounced. No communication from Sven (or anyone for that matter) about it being shipped. After unboxing it, the battery was once again not installed in the truck and came in a seperate sealed plastic package. So I'm 90% sure I was just sent out the exact same unit again but they fixed the tail light and cleaned off the fingerprints. While I was eventually going to keep it as I didn't want to deal with with the hassle of exchanging emails with Sven again, it turns out the unit was faulty anyway.

Skipping ahead, I sent the last unit back on the 10th April, Horizon's warehouse received the return on the 29th April and it's now the 11th May and I still haven't received a refund. It's now been over 2 months since I originally ordered the truck.

It's bad enough receiving what I still believe is a return unit twice, but to deal with an unpleasant and dismissive customer service representitive on top of extremely long wait periods is what lead me to writing a review. I genuinely encourage everyone to avoid Horizon Europe at all costs and look at alternative sites or even better, support your local hobby shop.

EDIT: Regarding Horizon Hobby’s reply, they mentioned the battery on several occasions within said reply but didn’t bother to acknowledge the finger prints and missing tail light from the unit. I still don’t believe that’s a normal and acceptable experience and it still doesn’t excuse the rude customer service and terrible wait times for any request to be actioned.

I have been utilizing Horizon Hobby for parts, aircraft and cars. I have been very happy will them. Any issues that I have had with a product HH has taken care of it with a new part or a replacement of the item. I have had to send a radio in for a warranty repair and HH paid to have it sent to them. Fixed the problem at no cost to me and sent it back to me at no charge.

I own an ix14 (first version) and installed AirWare version 2.02.10. It has been nothing short of a disaster. The primary issue is that AirWare will reboot after approximately 10-40 seconds and typically three times before it stabilizes. Here is the rub.

If sent the radio in THREE times for service. The problem still persists. After the third time the radio worked fine for approximately a week. Now, the same rebooting is occurring again. Sometimes it will remain on approximately 10% of the time without the reboot. Some times the AirWare doesn’t appear at all. We all know there is no phone support. The Chat support would need significant improvement to reach a BAD level. It seems like the people on the other side of Chat know nothing about the product.
Almost every pilot I know purchase either a RadioMaster or FrSky in that order. Spectrum you better get your head in the game or you won’t be in the game much longer.

ZERO...this company is a scam I ordered a car kit that was supposed to arrive in 2BD max.
Here I am a week and a half later and I have not received what I paid for. I recently found out that they dropped of a package stuffed with paper. They never intended on sending what I paid for. They still will not return my calls so Horizon Hobby are just thieves

I purchased a Kraton Mini that's made by Arrma/Horizon Hobby. The steering servo locked up in less than one battery pack. After looking around the Internet, there's a lot of people with the same issue. I have filed a warranty claim and they said they'll ship me a new servo, but it's backordered, and they refuse to send a better quality servo. 10 days now and there's no replacement servo shipped. Be ready to either get aftermarket parts right away for your brand new truck, be stuck with a paperweight truck for an unknown period of time, or deal with trying to setup a return if you buy this. Servo model is SX114. I have also followed up with support about the fact that this replacement part hasn't shipped and received no response.

What's even more hilarious is if you leave a 1 star review, it does not show up on the product page. I tried to leave a 1 star review 2 times in 2 days and neither review is showing up.

My go-to place for all my RC hobby needs! They always have great prices, an excellent selection, and everything I’m looking for.

I placed an order with Horizon Hobby that included two related items, a vehicle and a motor intended to be used together. The motor shipped immediately, while the vehicle remained on backorder for several months with an expected ship date shown.

At no point was I notified of any issue with the vehicle. After waiting months, I logged in myself to check the status and discovered the item had been discontinued and would not be fulfilled.

This created a situation where the motor I purchased specifically for that vehicle was no longer usable for its intended purpose.

When I contacted customer service, they acknowledged that I should have been notified, but ultimately refused to provide any resolution. They repeatedly cited a strict 30 day return policy, even though their own delay and lack of communication prevented me from acting within that window.

Their policy does not address backorders, cancellations of open orders, or customer notification requirements in these situations. Despite that, they applied it rigidly and declined to make any exception.

The end result is that Horizon Hobby cancelled part of my order months later without notice, and then refused to stand behind the rest of the transaction, leaving me with a product I purchased in good faith but cannot reasonably use.

Customer service was dismissive and unwilling to escalate beyond scripted responses.

I would not recommend doing business with this company based on this experience.

Great products... horrible customer service!

Purchased a new radio that failed within 1-week. Dealing with customer service is worse than pulling teeth.

I'll update this review if and when HH step-up and sort our the issue.

I ordered the wrong part twice and they was there to help both times for someone just getting into this it's hard but they make things alot easier to understand thank yall

The quality & availability of products at Horizon is excellent. I order for my Grandson & they are always happy to help. I hate getting the wrong product & disappointing him. They make sure I get what is compatible. I ordered a plane as well as two batteries & within 8hrs I received an email stating my order had been shipped. I couldnt believe it.

Before I found Horizon, I ordered a plane he wanted from someone else. The plane came broken. I called & they sent one but that was also broken. They told my husband how to fix it. The plane itself was very cheaply made & design very shoddy.
Since someone at our RC club recommended Horizon we've bought everything thru them.

The CHAT is also helpful & if you need further help they will give you a live person. Their support behind the products are outstanding. I have had a few issues with orders but they take care of it immediately. They also save me money by giving 20% off batteries i buy because I am in the rewards program. They have a tiered rewards program. Since i am buying more product why not save money too?

Their shipping is free if you spend over $99. It arrives very well packaged & intact, on time or even early.
Horizon Hobby stands behind their name & product.

I've been doing business with Horizon Hobby for over 5 years now and have had great success with customer service and tech support, these people address my concerns and questions with a friendly attitude and great communication skills.
Every issue has been resolved in a timely manner, simply put they walked me through my stuff and we got it figured out and, in this day, and age that's a real pleasure.

They simply and quite literally ignore my repeated email and go out of their wy to ensure you can't call them - no number phone number available. Update following company's reply - you would not reply to any email but the first. All subsequqnt emails have been ignored. You provided no attempt to rectify the situation like replacing the kit that was shipped incomplete! I hope to be able to update this review further with a more postive outcome.

I placed 2 orders with Horizon Hobby for some RC Crawlers. I recieved 1 order and half of the second order. I waited a couple of weeks and the rest of my order never shipped even though the Crawler was listed in stock, and was even on sale. After 3 weeks without shipping I contacted them and asked for a refund for the part of my order that hasn't shipped. Instead of a refund they emailed me to inform me my order is now backordered until August. I originally ordered in February and it is March now. I made sure the item was listed as IN STOCK when I placed my order. If it was backordered I would not have ordered. I want my money back. I will attemt to dispute this through my credit card company.

Edit: Horizon Hobby reached out to me through email and offered to cancel my order. I accepted and my order was canceled. I appreciate them making things right, but I wish I would have just gotten my RC truck as ordered, and not had to go through all the extra issues and drama.

first of all i hate not being able to talk with someone to determine what I need. just got off a chat trying to determine what simulator to order. They kept wanting to sell me what I didnt need. i.e. the full version including many planes as i only needed one helicopter. They have a verson called the demo but he could or would not tell me if it has limitation as demos usually do.

I purchased a fuel pump in Canada from my local hobby store Great Hobbies about December 9. It is a HAN155 a Hanger 9 product from Horizon hobby.
Short story, it broke on the first use and due to the xmass holidays and the product being clearly marked with a 2 year warranty I took about 60 days to return it.
Great Hobbies refused to replace it and sent me to Horizon Hobby in the USA. Horizon Hobby sent me their Canadian representative Hi-Performance Distributors. The reply I got from Mary Johnson at HPD "was the Hangar 9 warranty policy, the coverage period is confirmed as 30 days" even though the product is boldly and clearly marked as having a 2 year warranty. When I pointed out Canadian law does not allow companies to promote a warranty they they will not honor she never replied again. WOW is all I can say for HPD.

Today March 17 a replacement pump arrived from Horizon Hobby in the USA. So credit is due to Horizon for honoring their marked warranty and it seems that integrity is still alive and well at Horizon Hobby USA. Good for them for making it right.
Based on the long path it took to get warranty support there is a opportunity for improvement at Horizon in their customer service process for Canadian customers.

They are slow to ship, their return policy is terrible and the support experience is glacial.

Horizon has a dedicated customer support team that genuinely shares their customers' goal to achieve the best RC experience possible; to get the richest experience out of this hobby. The company as a whole achieves this by consitently having a wide selection of RC products (of which a near-infinite amount exists) at competitive prices. I suppose any warehouse could achieve this, but what sets Horizon apart is their approach to customer service. I literally received a phone call to personally thank me for a recent purchase and confirm my enrollment in, and understanding of, their rewards program. When requested, the service rep on the phone gave me his personal company email. Being very new to the hobby at the time, our email exchanges quickly evolved to me asking questions about EVERYTHING concerning the hobby, from specific parts availability, to company history, to future product launches, to advice on which upgrades to select. This is genuinely much more than I would ever expect from an RC company. It speaks to the passion their team shares with their customers, a passion which becomes obvious at every interaction. This alone has me shopping directly at Horizon first, before I begin to see if what I need is available elsewhere.

Thank you Horizon team, you have a customer for life.

Horizon Hobby is my Go-To for my Eflite Airplanes, Parts and Advise. I like that I can not only order from the website, but that I can order from them through my local hobby shop BayShore Hobbies . Thereby supporting that local small buisness. Product support is Excellent! Whenever I have questions or need advise about any of their numerous products, they always E-mail me in short order. Since I got into the hobby over the last 5 years, I have always been happy with them.