Horizon Hobby Reviews 

I’ve been a loyal Horizon Hobby customer for 20+ years, starting with the Blade CX2. Over the years, I’ve spent thousands of dollars in their products—from Spektrum radios and EDF aircraft to Blade helicopters and Arrma, Axial, and Losi vehicles. I’m highly experienced and hands-on with RC products, especially collective pitch helicopters.
On September 19th, I placed an order during the “Send It Sale” for a Blade 360 helicopter as my local hobby shop could not match the sale. It arrived on September 24th with a mechanical defect and severe vibration right out of the box. After two days of troubleshooting—drawing on my experience with models like the Blade 450 3D, 235 CP, and Eclipse 360—I was unable to resolve the issue.
I reached out to Horizon Hobby on September 26th, only to discover that phone support is now restricted to top-tier members who spend $2,500 annually. This is incredibly disappointing and feels like a disregard for long-time customers. Even my local hobby shop struggles to get support.
After navigating the chatbot for over an hour, I finally received an email to start a support case. Following multiple exchanges, I was issued an RMA on October 2nd and returned the helicopter. As a customer, I should not be expected to repair a brand-new product.
Horizon received the return on October 7th, and took over a week to issue a refund and not until I field a case with Paypal and BBB.
As a customer, I should not have to spend $2,500 annually or navigate a complex system just to speak with a support representative to get help. In contrast, companies like Traxxas offer direct phone support that is available seven days a week from 8:30 AM to 9:00 PM—without requiring any minimum $ amount.
If Horizon Hobby chooses not to reinstate a customer support phone line, I will no longer continue doing business with them, nor will I recommend their services to others. Providing basic phone support is a fundamental aspect of customer service, and its absence reflects poorly on the company’s commitment to customer satisfaction. I hope this review helps others make informed decisions and encourages Horizon Hobby to reconsider its approach to customer support.

There is no longer a way to speak to Tech Support anymore. The recorded message tells you to fill out a "Callback Request Form" but there isn't one anywhere on the website. I requested a callback from the "Live Chat" feature 2 days ago and still haven't received a call. The Blade 235 CP that I bought from HH quit working and now I am left in limbo with no options and no Customer Service. Extremely disappointing.

Ordered a dxc+ 12 channel radio it arrived with a cracked screen. Returned it the next day for a refund. It has been 7 days still no refund I do have an email stating they set my order to the side by mistake... no this was done intentionally because I have asked for my refund every day since the return arrived...

The support is terrible. I asked for a specific spare part for my iX12 radio, and they told me I had to send the radio to support.

I then asked for cost quotes for:

- A quote for shipping costs
- A quote for diagnosis costs (not repairs)
- A quote for a spare part in case it's not repairable

They refused to give me any information; they just kept telling me that I have to ship the radio.

I can understand total repair costs may require a diagnosis, but the cost of the diagnosis, the shipping, and a spare part do not.

This information allows one to evaluate whether to ship it or not.

This is a lack of transparency, as well as a very easy way to get scammed.

EDIT:
I'll add to your reply:

I'd like to clarify that I didn't request a repair estimate, but I wanted to know if there was a charge for the diagnosis, what the cost would be, and the cost of return shipping.
You told me the diagnosis is free, and that's fine, but I don't understand why support isn't providing this information.

I needed a canopy for my Carbon Z T-28 EFL013357 because it was damaged in a crash. I have been waiting 3 months and no canopy! NO THEY DO NOT STAND BEHIND THE CHINESE PRODUCTS THEY SELL!!!!!!!!

I will order again. I have placed multiple orders and they all went great. I did have a warranty issue with an item, but the company was super helpful and worked at the issue.

The website jammed when I tried to place an order. It also wouldn't take my email for the advertised 10% off. The "customer service" phone number won't take calls. Does this seem like a company that wants your business or would take care of you if you had a problem? Not to me.

I finally got through, after the amount of effort I now expect is common, to a live chat. After asking for someone to call me she told me she'd placed a 10% code in my cart but that nobody would call until later. My main reason for choosing this company was their fast shipping promise (which I now have no faith in) and reasonable distance from me. I hoped to place an order today so I'd get it in a day or 2.

When I told her I thought the service was terrible she corrected me, telling me she'd given me good service. Amazing. She thinks it's her who decides whether customers feel they've got good service.

*Follow-up*

Take a look at the self-justifying reply horizon gave to my review. A company that replies to complaints like this, rather than with a sincere apology and a commitment to address the problem, clearly demonstrates their lack of commitment to customer service. They've just validated what I say in my review.

They sent me a tracking number that took me to usps tracking..usps never received the package and said it was an invalid tracking number..I never received my package and can't track it..what a bunch of idiots at horizon hobby..it been two weeks and they won't tell me where my package is..Shop at Amain hobbies..real people, no chat excuses and you'll get your order..I called my credit card company to deny the charges because nobody knows where the item is..

Horrible customer service and impossible to get in touch with an actual person

I've been shafted twice by this website I've placed a order two different times and its like thanks for your purchase but never arrived and then they tell me its on back order and I waited over a month before finally canceling my order

I have bought 3 RC airplanes from HH. 2 have had serious problems out of the box. The Super Timber had warped wings. Getting HH to cover it was like pulling teeth but they did replace the wings (without graphics). I got them 7 months later. Turbo Timber Evo was a trainwreck from go. It took off, flipped over and crashed hard. Since it is past 30 days they won't do anything.

Do yourself a favor and avoid Horizon Hobby.

I pre-ordered an Aston Martin Scale model months ago . A message came through a week ago that the package had been delivered but I never saw somthing arriving . Tried to mail Horizon but to no avail , unreachable and no reply . Tracking says it's been delivered so no appeal possible. Money lost. What a scam ! Do not buy from these guys , non-reliable site !

Excited for a Fresh Start with the Night Radian 2.0m BNF Basic

I’m genuinely excited and eagerly anticipating the arrival of my brand new, high-quality Night Radian 2.0m BNF Basic motor glider. Reflecting on my journey so far, I realize how much I’ve learned since first diving into the RC flying hobby. When I was just starting out, I didn’t fully understand the differences between the various versions available, and I accidentally purchased the PNP (Plug-N-Play) version of the Night Radian back in October 2024 from Horizon Hobby. At the time, I didn’t realize that the PNP model doesn’t include a receiver—and, to make matters more complicated, I didn’t even own a Spektrum transmitter!

In my efforts to get airborne, I ended up salvaging an AR637TA receiver to make it work. Unfortunately, my inexperience caught up with me, and after a particularly rough crash, I had to part ways with that first glider just yesterday. The experience was a tough lesson, but it’s also made me even more enthusiastic about starting fresh with the correct BNF (Bind-N-Fly) version this time around.

Now, with a better understanding of what I need and a renewed sense of excitement, I’m truly looking forward to enjoying the hobby with a top-notch aircraft that’s ready to go right out of the box. Here’s to new beginnings and smoother flights ahead!

Sincerely,
Joe Todaro
Friday, July 4, 2025

It’s so sad I grew up financially restricted and I could not afford remote control aurokanes . So now build them for people and my payment is equipment and materials to simply build More!

I had a charge to show up and contacted this bunch. I got to chat with Michael D, who had to be the rudest person I have ever dealt with in any customer service. I am sure I wasn't the friendliest either, especially when he kept saying, as stated above in my chat. Horizon Hobby, if you want to keep business, I hope you will look at the chat or contact me and let me send you a copy. As far as I am concerned, he cost you a customer due to his smart mouth.

Im Scott Dowda I mentioned my full name, cause I want this organization to know. On one hand, Horizon Hobby is freaking pretty awesome on the other hand .I havee been a loyal customer to Horizon Hobby for years have spent thousands of dollars with them, God forbid you place a wrong order contact them within two minutes of that order asking them to adjust it their best answer they have not shipped the items obviously is they cannot however when I receive the item, I can spend the money to have it shipped back to these assholesI will this one time. I'll never have that problem in the future could go yourself.

I ordered an item that said in stock and then all of a sudden it's on back order because someone was as the customer service guy said quicker on the mouse it ruined a birthday it ruined my day then he had the balls to tell me that it's a super expensive to have software that live updates the inventory bullshit it is. I will never shop there again they don't care about anything but money No one even sent me an email to say it was on back order they just left me in the lurch

Absolutely insulting and ridiculous shipping. On the website and at checkout Horizon Hobby outlines 3 to 5 days for their shipping service include in the purchase. No where do they clearly disclose that it can be up to 20 days for an order to arrive after they shipped it because of their cheap service contract with FedEx.

Beware.

Ive been a dedicated Horizon Hobby and spektrum user, have spent thousands of dollars to support my hobby Thru these two companies.
I have a NX10 that I screwed up in updating and file transfer. I sent it in and they fixed it and turned it around in 5 business days. I received good communication and dealt with a man named Craig.
Really happy with this guys

Putrid customer service. They love them some lyin'. Go through your local hobby store instead.