Horizon Parking Reviews 

Parking included at premier inn Norwich. Visiting a sick family member. Very stressful time, get home to low and behold £114 attempted fine by these crooks HORRIZON PARKING. We registered our vehicle registration with the iPad at reception at Premier Inn got our whole stay. We are currently appealing this ludicrous charge. Another vulture in our society.

I stayed at the Premier Inn Chippenham for 1 night, I noted the new signs regarding parking, however, as parking at Premier Inn is free, and having entered my car registration in the reception area for the duration of my stay, the last thing I expected 2 weeks later was a fine for illegal parking.
I contacted Horizon by phone, to be told they didn't know whether parking was free at this Premier Inn and to submit the evidence of my stay, the booking reference, along with supporting documents.
I had 14 days from the date of issue to pay a reduced fee of £25 or it rose to £100.
I didn't receive the letter until 7 days after the issue date and the next morning I was going on holiday for 9 days.
No option but to pay up .
Shocking way to treat customers who use the Premier Inn .

Robbed me 125 pound for 1 night stay don’t stay at premier in bath road
Or use horizon

sent me a fine for being in a parking area for 21 minutes in a local council sports centre in Bournemouth. The parking terms are 2 hours free! Challenged, rejected. challenged again and heard nothing back, three years later receive a letter from dcbl debt recovery, utterly disgusting and will challenge in small courts.

The company is exactly like the Gestapo and fined me for being in a car park for 15 minutes I wasn’t aware it was for permit holders!

How on earth has this company convinced major retailers like Sainsbury's to use them as a payment service? Their app is completely bugged and we got a ticket while (unsuccessfully) trying to pay for parking. They also advertise themselves as "Horizon PaybyPhone" instead of "Horizon Spaces" or "Horizon Parking", which makes them look just like the company "PayByPhone", adding even more delays and complications. If you see a parking sign with "Horizon" on it, go somewhere else for your shopping.

Parked at Tesco Feltham and received a parking fine for staying over the apparent allotted time of 1.5 hrs (15minutes over!) has anybody of my age (71) at Horizon tried to do their weekly shop and fill their car at the onsite garage within this time period without any leeway. This will in my case be the last visit to Feltham Tesco, I will use my local Sainsburys or Asda instead. Horizon are a complete bandit uncaring organisation who should not exist. Parking attendants used to have discretion, not these robot using criminals who extort money from innocent customers. Tesco have lost a lifelong customer.

Got a ticket for a 1 hour stay, disputed the ticket twice but they won't accept the appeal. I broke no rules and didn't overstay, I pulled into the car park to check my tires as something didn't feel right. I had a flat tire and changed it with limited tools only to recive a fine a week later. They won't provide me with any rules that I broke and it doesent give a reason on the letter. Ive asked for multiple explanations but I dont get any awnsers im just ignored and told to provide evidence I was using the store. The store was closed and I gave them my reason as to why im there and now they want proof. They have proof of the wheels being changed on photos of me entering and leaving but they won't listen to anything I have to stay and I feel like its one big scam.

I would literally rate them 0 , literal crooks

i stayed at the Premier Inn Birmingham Broad Street
i did not see the register your car sign and was not informed by the hotel staff to register my car . i appealed twice with no responce and have now received a notice of dept recovery for £165.00
total rip off . and the Premier Inn is no better
ripping inocent people off

Payment to horizon then got parking fine appealed rejected next letter for debt recovery this company are bullying aggressive please don't get involved with them I have reported them to bbc watchdog who did get back to me so hopefully can reign these scumbags gangsters in

Got a penalty notice stating over stay at Tesco in Leighton buzzard. Have ring camera showing I was parked at my home address for 3/4 of the time they say I overstayed in car park.

Absolutely shocking . Don’t park anywhere managed by horizon if you are a disabled driver , you are governed by their rules and not the national rules so you will not be allowed to stay for more than an hour. They just catch thousands this way

Immediately on arrival at Premier Inn Cheadle I registered my car - I am familiar with routine having stayed 2 a year for past 10 years.
Some weeks later I received 2 parking charges from Horizon Parking, after sending a copy of my Premier Inn booking reference / prepaid invoice I thought that would end matter.
Wrong, my "appeal" was dismissed. A letter to Premier Inn has received no acknowledgement and their "Guest Relations" has failed to respond in their stated timescale.
Now I have completed a POPLA appeal and written to my MP.
What a performance !!

I have to differ from many commentators here as I was also fined for overstaying in a Tesco Extra Car Park. Now the fault was mine as a 74 year old pensioner I'd assumed all car parks were the same as my local ASDA (3 hours) and I stayed 2.5 hours in Tesco as it was a multi-business franchise, with cafe, hairdresser, nail bar, charity shop etc and us old codgers meet there for shop & chat. Just not viable in the 1 hour permitted. Anyhow, paid the fine with a note 'fair cop' and apology and they sent me a 'request for evidence of appeal'... But I didn't appeal! Will shop at Morrisons in future so fine will be recovered from Tesco eventually in lost business.

Today received a parking notice from Horizon Parking. There is a reduction if paid within 14 days. Notice received 16 days after issue date. Can I still receive the reduction.

This company needs shutting down, they're nothing but crooks, I have a parking fine for staying at a tesco over night when in fact I went one evening and left the same evening staying for about 10 minutes, went back the next morning before going to work yet ther camera seems to delete the other pictures that show you leaving.

Paid today by cash. Machine took my money but didn't work. Then paid by contactless. The pain I was having to go through to get 40p back just wasn't worth it.

if i could give 0 stars i would. Their systems don’t work. We have them at our local small sainsburys and they keep charging people for parking there for 24 hours when they haven’t becuase they live here and park at their houses. They need to fix their system and turn it off until it’s actually fixed. they are sharks