Horizon Parking Reviews 

We were shopping at Tesco Shaftesbury Dorset. On our return to the car we could not open the door. Many customers tried to help without success.
Had to call the RAC on the 2nd April, which took 2hours to wait as they were busy. Then on the 20th April l received a fine. Was unable to contact Horizon so had to pay.
What is this country coming to when an old age pensioner breaks down and still must pay.

Absolutely awful!
I unfortunately was about to go over the time limit in my parking space, but wanted to do the right thing and pay for some parking.

The website is very unhelpful to pay for retrospective parking and took a long time register and get to where I needed to be, and then find out I couldn't pay for parking this way in the car park I was in (approx 15 minutes)

Then I made a phone call to them. Forget that. The intro was timed at 4.37 minutes before you could even get to the 9 option choice menu. After all of this you are informed that you 'MUST' choose the right option as they cannot transfer calls between departments.

3 phone calls later (20 minutes) I was advised to send an email immediately to a certain address with all of my details and explaining my situation. (5 minutes)

Total of around 40/45 minutes of trying to sort out to pay for some parking that unfortunately put my 35 minutes over my parking time limit.

The response I got from my email was very short, along the lines of 'sorry, you have gone over your time, we cannot help you'.

Surprise surprise, PCN came in the post with a heavily discounted offer, work 4 days remaining of the 14 day discount period - issued from the same people who told me they couldn't help me to pay for the parking in the first place!

JUDGE, JURY & EXECUTIONER!

The paperwork is very unclear about how to appeal properly, with no contact details to speak directly to the company.

All in all, horizon parking seem to have got themselves into a situation where they book the and take payment for it, but also issparkingue the fines for parking, all whilst being very unhelpful around any issues involving .

Parking machine error at Cambridge Premier Inn. unlike the last time when i checked out and paid using the QC code from the hotel the receipt said i had paid until the next day instead of the previous one. I noticed this error and contacted horizon, they said they could not fix this and i had to pay for the correct date and claim back the original. I made no error and argued that i should not have to jump through the hoops and they should just correct the dates. They said i would get a fine so i had to waste my time to fix the issue under threat of a fine. Feels like i should be charging them for my time instead. I feel robbed. Not surprised to see the rating here after my experience. I would have left a positive review if they had just done what they surely have to power to correct.

Stayed at Premier Inn, Hutton Moor, Weston for 2 nights at the end of March. Registered car on arrival. Just received 2 parking fines ,one for each night. Luckily googled problem and advised to contact hotel. Did that and was told straightaway that they would tell Horizon to cancel the fines. I did also email Horizon to let them know the situation. Point is Horizon caused us unnecessary stress. Should not have been sent those fines or had to worry about dealing with them. Hopefully Premier Inn have sorted it out. Would also point out that each fine was for £57 if paid within 14 days of issue of notice - but it took 7 days to be sent so in fact you are only given 1 week after which the fine goes up to £95!

I got a parking fine in Birmingham on a Sunday night I was in Manchester it was the wrong reg and wrong car I appealed it which they said I still had to pay , I then took it farther and in the end I won the appeal but took me half a day and upset so poor

Predatory car parking company, Avoid!

I was staying in the premier inn and didn'r realise they have subcontracted their parking to this predatory company. They fined me despite having signed in at the front desk and didn't accept an appeal with my proof of stay at the hotel. The hotel advertises as having free parking. This will put me off using the premier inn which I was previously very fond of. If you are a company be aware of how using this company will make your patrons feel about your business.

As has been said before, parking enforcement can never be expected to get decent reviews. However I always park in a disabled bay at a Tesco in Birmingham and display my badge. I did receive a penalty notice for not displaying a badge I am usually fastidious in my badge useage. I have to accept I may not have in this instance so I did appeal sending pictures of my badge, both sides to prove it is actually mine. They were kind enough to accept my appeal and cancel the charge. Nice to come across a parking company with some compassion.

So got a letter from this scam company and told me I had not paid in full for time stayed .
Sent proof and appealed but lost appeal on a totally different reason
See you in court the paperwork does not much reason for sending me a bill?....... Then when you believe I lost the appeal you decided it was for a separate reason.
I have the original paperwork saying I didn't pay enough for the duration of stay

Fined for parking at my workplace staff parking that is ridiculous.

Nothing short of horrific how on earth companies like this are allowed to trade legally is beyond me... bullies, robbers scare tactics intimidation all this is a everyday appearance with your company

Stevenage petrol garage be careful if you use jet wash hover and fuel longer than thirty mins because this dirty rat company will cost you 40 quid and ask for evidence then still lie and cheat and ask for 80 I hope they choke on there own vomit

I received a £40 fine for overlapping the parking line by about 10cm. It is absolutely ridiculous that Horizon Parking issues penalties for such minor things. Because of this, Tesco UK has just lost a customer. I hope Tesco is proud of their partnership with this company, as I will not be shopping there anymore

It's elegantly quite possible that Horizon Parking is in cahoots with airport parking scammers.
Always appeal any parking charges you receive from them, especially around Heathrow Airport.
Think about evidence you may have on your phone in case you have to prove that it wasn't you who parked your car where the alleged parking charge was applied to you
Switch on Google Timeline on Google Maps so you can prove it wasn't you who moved a car to a carpark that an unscrupulous parking company may use.
But don't use a timeline if you are a criminal!
There's nothing to fear from data that proves you are in the right!
it will help you in situations like this.
Maybe you went on your holiday thinking your car was safe, or maybe you used a meet and greet service. Or even if you're using secure parking with a bus transfer, and it turns into a meet 30 minutes before you arrive at the airport, which is what happened to me.
It's a new scam in the UK. Watch out, folks.
I hope this helps you if this happens to you.

This company is a joke. Parked at hatfield galleria in a disabled parking space blue badge on display. I was there for just over an hour I received a parking charge today and the photos they have on the letter is of me entering and then parking in the car park. No photos of the car without a blue badge. And seeing as I'm disabled with a blue badge I'm within my rights to use it as it 3 hours free parking. Their evidence is absolutely bollocks!!

Scumbag company. Well done Tesco. I will no longer ever shop with you again whilst you are in cohorts. Find another way.

Terrible company. Take over NCP. Advise via paoster to download an app to pay that has nothing to do with them. These companies are the scum of the earth!

Parked at Tesco twice in one day and they accused my of parking there for 7 hours. Preposterous. I've appealed this charge and will not be paying a penny. I have video evidence of the car on my drive during these hours.

Extremely terrible, I went for a meal beefeater I received a letter two weeks later I was 59 seconds late leaving
Will definitely lose customers.

Do not park there they fine you even you bought a tickets be aware where private parking even in hotels

USELESS CUSTOMER SERVICE - Zero star

Got a parking charge on March 5th 2026. Paid £51 on March 8th and traveled. I got back to find the same parking charge delivered to me again. The ladies handling the calls are clueless and rude! My card has already been debited and they say there is no sign of payment.