Horizon Parking Reviews 

I stayed at the Premier Inn, Bath Road, Heathrow Airport for 5 nights. For hotel residents, this company charges a "discounted" rate of £21.90 per 24 hours, totalling an exorbitant £109.50.
On booking in, I attempted to pay for the parking using the machines in the car park. However, being over £100, it was above the £100 touchless limit. I noticed there was no slot for my card and no keypad for a pin number.
I informed the reception desk who said I could pay there, which I did.
Imagine my surprise when a couple of weeks later I received 2 penalty charges for non-payment, each relating to a 24 hour period at the hotel - penalty £95 for each notice!
These notices have quite obviously been issued in error. You would think they might have liaised with the hotel first, saving a waste of time and effort for all concerned.
I now have to wait up to 28 days for them to consider my appeal!
Really poor and lets down an otherwise lovely hotel.

Been fined £40 for parking in Tesco under 2 hours because I didn't pay for anything inside Tesco despite me going inside the store and not having what I wanted.

Absolutely disgusting company and never heard the likes of it. Will never go to this store again.

It would be less than one star if I could put it they are disgusting immoral company that have no honour no respect no actual feelings for people of this country that actually pay their way. I parked in a Premier car park because I need to for work and I was running late. There was over 50 spaces spare it was no skin off Premier Inn or horizon I was there for one hour.

There was obviously nowhere to pay because it was for the Premier Inn, I returned to my car still over 50 spaces spare, return home no damage caused to anybody.

It hasn’t caused problems for the people who are staying at Premier Inn.

It hasn’t caused any problems for anyone else.

It literally has not hurt anybody, a week later I receive a £57 fine for parking there for an hour £57.

I’m a single dad trying to make ends meet, I’m a single Dad trying to do the right thing and £57 is absolutely disgusting.

Please please please if you see Horizon anywhere just do not park there.

It’s not worth the risk, they are immoral disgusting shameful company and if everybody stops parking, they will stop getting money from fines and companies at Prem will go so what’s the point of using you anymore?

And then hopefully every company across the United Kingdom will just end their contracts with horizon and other disgusting parking firms and would go into liquidation. Hopefully the government will grow up and start putting more regulations on them.

Let’s work together to bring horizon and other parking companies down because it is the most immoral underhanded disgusting part of our society that’s not regulated enough. Let’s bring this to an end together.

Worst company to deal with must be shut ASAP

2 large tesco store have stopped using them due to the fact people where getting tickets for just parking in thr car parks misleading signs etc out of 40 spaces in one tesco car park you can count the vehicles on one hand .I have complained to companies house so they can look at the complaints on here and to see if they are in breach of their limited company statements .the following directors are and there is so many of them .William Alexander dickson .Vicky Lousie Crosby .Bernard Patrick Dickson .Donovan Christopher Alexander. Darren Robert Goodey and AlibKhanbhai

i received a parking charge on a car dvla made a mistake registered to me the first name is wrong Horizon have all the details and the v5 has been corrected . But they continue to contact me despite the fact they do have on there records owner details which they ignore i have had letters from them gladstones and about 5 different debt collectors when i give the details to the debt collectors they stop contacting me . Horizon then get another one to contact me this is harassment by them they should contact the correct person which is not me i have never owned or driven this car so i have of course never parked this car anywhere . Empira are the new ones threatening court action despite being told horizon hold the correct details which is not me .Again this is ignored . Harassment again and again to get me to pay a bill that is nothing to do with me while ignoring the data held by Horizon

Can't get in touch with nobody to sort out my wrongly given ticket

Received a parking penalty notice demanding money for a car that isn't even mine in a town that I have never even visited. The number plate shown in their image is very obviously one letter out from my own, so they have searched and requested my data and sent out a threatening letter to me based on their own admin mistake.

They are issuing parking charges stating clear signage on car parks but this is not true. Tesco carpark signage restrictions are in VERY small print at the bottom of the sign. It is NOT against the law to park in parent and child bays ANYWHERE.

Got a £40 parking fine I am contesting through the door from a company called Horizon for parking in the Tesco Car Park at Hewitts Circus in Cleethorpes just before Christmas for being slightly over the line of the bay and Tesco do nothing to help.

I was on the end of the row and went slightly over on purpose in order to avoid blocking the car parked to the left of me from not being able to gain access back into their vehicle as they had parked right on the line and also so my wife could exit the vehicle with being able to open her door, this was causing no issue on the other side of me as was onto an etched area.

Beware!!! I will no longer use this store whilst my complaint ongoing and now do my shopping at a local competitor.

Money grabbers. Paid £105 for a weeks parking. Left for food, came back and the car park was full as they are overselling spaces!

Horizon Parking is, in my experience, one of the most aggressive and unreasonable parking enforcement companies operating today.

The way these charges are issued — often for very minor overstays — feels disproportionate and designed to catch ordinary people out. It doesn’t feel like parking management; it feels like a system built to generate profit from technicalities.

The stress this causes should not be underestimated. For many people, receiving a parking charge can create real anxiety, especially during a cost-of-living crisis when households are already under pressure.

What’s most frustrating is that companies like this continue to operate freely, despite widespread public criticism of private parking practices. There needs to be stronger oversight and fairer regulation to protect everyday motorists from what feels like excessive enforcement.

This approach damages trust, creates resentment, and leaves people feeling powerless.

In my view, serious reform of the private parking industry is long overdue.

Sent 2 parking tickets for a Tesco car park which has a 2 hour time limit, both charges were under the 2 hour limit and company proceeded to send letters to the wrong address multiple times as I was in the process of moving house. I informed them of the wrong address and paid both off after emails were proving to get nowhere and have just received another letter (still to the wrong address mind you) that one has been handed to debt recovery, big farce and will not accept appeals as over time limit on their website, which is no fault of my own as letters have never come to the address I am currently living at. I am lucky enough to have been told about these letters, who knows what would have happened if I hadn't been.

This is the worst Parking company in the UK, please don't use. They don't care about customers. I parked Theft happened. When I asked to investigate no one responds. WORST Experience ever !

Paid and stayed in chester (linenhall car park).
Recieved a fine stating I had over stayed.
Appealed and provided proof of payment and proof I hadn't over stayed.
Horizon tell me I entered my registration incorrectly, I disputed this and looking on trust pilot alot of people have the same problem, the registration horizons system registered to my vehicle was a 2 digit format and not even a road legal registration at that, clearly a system error on their behalf.

Horizon have not offered to return my funds despite myself linking my vehicle to the payment, instead they want a £15 admin fee.

Seems to be a very common theme here with horizon.
I have tried appealing twice as they can't seem to accept it was actually paid.

Used there car park at The Moat House in Tamworth. Paid £2 cash for 4 hrs of parking. Left after only 45 mins. Just got a fine through the post showing camera footage of my vehicle entering & exiting. Even though you have to enter your registration on the machine, they say I have no proof of payment. Obviously I can’t retrieve this information and didn’t keep the parking ticket, even though it was displayed correctly for the whole period I was parked. Appealed their fine, but rejected due to not having any photo evidence of ticket. Absolute scammers, I will fight this in court if I have to. If you accept cash as payment, you should have a wardens proof no ticket was displayed correctly and notice attached to vehicle. In this situation you’d obviously keep your ticket as proof of payment.

Booked a stay at the Premier inn weymouth (FREE PARKING) parked in the disabled bay (DISPLAYED DISABLED PARKING BLUE BADGE) went into reception to book in, put Reg number in machine in reception. Went to room, unpacked made a few phone calls, left after one hour, received a parking fine of £57. Premier inn are not interested in resolving this issue. Received another parking fine for the duration of our stay(one night)

Awful parking company. The machine said "nothing to pay" and it was not possible to pay the £1.20 parking charge. So instead I get a £51 fine and they refuse my appeal. I will avoid their carparks from now on.

Can’t put zero stars, I’m a disabled user who received a letter 3 weeks after I parked in a free disabled parking space. I had no chance of following their process of appeal in their timeframe without having to pay 100 pounds instead of 60 if I paid early, this is obviously how they roll a no numbers to call either. So angry, they only supplied grainy photos of my car reg, funny how they missed my disabled badge.

My wife is disabled with a blue badge. We went to Tesco Madely to park. No disability spaces were available. We parked on a normal parking bay having long walk to the store. We walked down between the disability bays. We observed two vehicles parked without a blue badge. After shopping we returned and the two offending cars had left, and were replaced by three other vehicles which included a large van. I approached the security and was informed that they would be fined. This is a lie because of the amount of vehicles abusing the system. This was the Tesco store at Telford Madely at around 1430hrs. Obviously you are not monitored this site.🥴.