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Vestergade 18 E, 1456, København K, Denmark
1.0
474 reviews
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Hornskov makes terribly beautiful hats. Of very high quality and made to my preference. I will certainly have a nice hat made soon. Maybe in the dark red. The customer contact is really great, and they understand what you mean and what is expected.
Reply from HornskovVindberg A/S
Hej Patrick,
Tusinde tak for den flotte anmeldelse, den er vi rigtig glade for.
Vi lægger en stor dyd i, at yde en hurtig og professionel service. Jeg er glad for at høre, at vi har levet op til hvad vi har lovet og aftalt med dig.
Vi ser frem til fortsat godt og langt samarbejde.
Med venlig hilsen
HornskovVindberg kundeservice
Reply from HornskovVindberg A/S
Hi Keith,
Thank you for the great review!
We are looking forward to a good and long cooperation, where we gladly will help you with your debtors.
Best regards
HornskovVindberg Costumer Service
Reply from HornskovVindberg A/S
Hej Mohammad Murid Sadri.
Tak for din gode anmeldelse, den er vi glade for.
Dejligt at du er tilfreds med vores samarbejde, du er naturligvis velkommen til at fremsende flere sager til inddrivelse.
Vi ser frem til et fortsat godt og langt samarbejde.
Med venlig hilsen
Hornskovvindberg kundeservice
Reply from HornskovVindberg A/S
Hej Annette,
Mange tak for den pæne anmeldelse.
Jeg er glad for, at du er tilfreds med den service du har fået indtil videre, og jeg ser frem til et fortsat godt samarbejde.
Med Venlig Hilsen
HornskovVindberg Kundeservice
We had so far one case with a debtor that did not pay - it was above 50.000Kr ekskl. moms. HV was quick to setup us a paying customer. In the beginning it was looking all ok - all letters were sent and I could follow the case.
Later on the mess began - no information was reaching me (regarding details of the "afrdragsordning" for example). We have been working very hard with the debtor to make sure they pay - so the grounds were set for HV people.
Later on it turned even worse - it took them 3 weeks to figure out if anyone paid anything. Somehow they dig the "afdragsordning" from the grave and I got a copy. Now I have to spend another week to ask them, whether anything has been paid (I was promised by the debtor they will follow the payment scheme).
Their self-service system contains errors - the case is "in bero" - I have no idea why. They claim to have registered extra payments - but there's no follow-up in the history, nor money on our bank account.
I am a very understandable customer - never shouting, always trying to be nice. In business things can always go bananas - once or twice - but more than four strikes in a row is a waste of our time and money. So far we have paid 2495 + 2850 Kr ekskl. moms for HV assistance. The main reason to go with them was that they take our minds OFF thinking about the debt etc. (you know - so that we could focus on MAKING money). It ended up as a very frustrating experience - and I still do not know wheter the debtor paid something last week.
From my observation it turns out that: they don't have control over payments, they don't have control over cases, despite promises they do not call back.
I hope we are the only - soon to be former - customers of HV experiencing such treatment.
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