Hortons Reviews 

849
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their highly professional attitude, expert knowledge, and prompt communication, which makes buying and selling property feel completely straightforward. People emphasize the exceptional support provided throughout the entire journey, noting that dedicated agents are always available, responsive, and genuinely proactive. Though some customers experienced complex property chains and occasional frustrating delays, agents successfully managed these difficult hurdles to keep transactions moving forward. Reviewers deeply appreciate this level of dedication, explaining that expert guidance and constant updates completely removed the usual stress associated with moving home.

What people talk about most

Staff

Reviewers express immense satisfaction with the staff, frequently praising their professionalism, dedication,... See more

Service

People report positive experiences with service, noting that agents handle the entire buying and selling... See more

Customer service

Clients share positive opinions on customer service, highlighting exceptional support and clear communication... See more

User experience

Reviewers highlight positive aspects of user experience, noting that staff members are super helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Chris was 10/10! Realistic, transparent and honest - he sold our house in 24 hours which in turn meant we were able to get the home we’d been dreaming about! Communicating was e... See more

Rated 5 out of 5 stars

We purchased with Hortons Market Harborough.From start to finish Chris Goodwin went over and above to ensure everything went smooothly, His communication was excellent and we felt he made the whole... See more

Rated 5 out of 5 stars

We recently sold our house with Chris at Hortons. On initial meeting his approach to selling stood apart as being up to date, targeted and making full use of all platforms to market the house with rea... See more

Rated 5 out of 5 stars

I wouldn't sell a house again without Chris. Prompt feedback from viewings, late night messages when our house was under offer and always enthusiastic about our sale. Advice offered when our purchase... See more


Company details

  1. Estate Agents
  2. also in
  3. Estate Agent

Information provided by various external sources

Hortons are a modern day estate agency - providing buyers and sellers with their own personal estate agent throughout the process of moving home.


Contact info

5.0

Excellent

TrustScore 5 out of 5

849 reviews

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No recent history of asking for reviews

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5.0

All reviews

(849)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

Out of this world service from Zoe!

If you’re selling your home then you need Zoe! She was our absolute Queen throughout the whole process. In less than a week of the valuation we had photography done and the listing live. Leah took the most stunning photos and the video of the house was so professional. It’s an unexpected keepsake of our house we’ll always have to look back on. We were looking for a quick sale and within 4 days of the listing going live Zoe had got us multiple offers! We had a difficult chain above and below is and Zoe was constantly chasing on updates, finding solutions to problems and without her I know it would have fallen apart and we wouldn’t have got our dream home. We’re so grateful to have her support and will be recommending her to anyone wanting to sell their home!

26 June 2026
Unprompted review
Rated 5 out of 5 stars

The easiest 5 stars for Chris

The easiest 5 stars for Chris, who is a fantastic agent. He is an excellent communicator, who we trusted 100% through both our sale and purchase. He sold our house so quickly we could hardly believe it. His local knowledge, professionalism and dedication are faultless.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Sale and Purchase - Rosie

I used Rosie for both my sale and purchase, and she ensured the entire process ran smoothly from start to finish. Rosie was always available to take my calls and provided regular updates throughout, which gave me real peace of mind.
Whenever any issues arose, Rosie dealt with them quickly and efficiently, making sure everything was resolved without added stress. I’m extremely happy with the service she provided and wouldn’t hesitate to recommend her to anyone buying or selling a home.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Chris

We had a great experience working with Chris throughout the process. He was knowledgeable, hardworking, and always responsive whenever we had questions or needed an update. His professionalism and dedication made everything much smoother and less stressful. We would happily recommend Chris to anyone looking for a reliable and proactive estate agent.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend working with Chris

Purchased a house through Chris, and had a wonderful experience. He was highly communicative throughout- and helped us with any questions we had as first time buyers! I would recommend him with confidence .

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Chris was awesome.

Chris was awesome! Throughout the entire process he was incredibly helpful and transparent. Always eager to help chase queries and tackle blockers. As FTB he was patient and happy to explain processes.

Highly recommend.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

We used Chris Goodwin recently to sell our house.

We used Chris Goodwin recently to sell our house. He kept us in the loop and responded to messages quickly. We couldn’t be happier with the service provided and would highly recommend. We would not hesitate to use Chris again if needed in the future.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Jamie at Hortons - fantastic experience, exceptional service.

Our experience with Jamie at Hortons was genuinely refreshing. After being on the market for five months with many viewings, we felt ready for a change. Hortons’ modern approach and impressive social media presence first caught our attention, which led us to view a property with Jamie. We then decided to switch agencies — the best decision we could have made.

From start to completion, the service was exceptional. Jamie took the time to understand us and our home, and the marketing and photography were fantastic. Throughout the entire process, Jamie stayed in constant contact, offering advice and support whenever we needed it. His local experience and extensive knowledge made the whole journey as stress‑free as possible.

We would wholeheartedly recommend Jamie and Hortons to anyone.

P.S. Our first viewer offered full asking price. Thank you so much, Jamie!

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Chris at Hortons was fantastic…

Chris at Hortons was fantastic from start to finish. Chris was transparent, easy comms and very frequent updates and also acted as genuine mentor throughout the process leading on not only our sale, but also helping with negotiations for our purchase with a different agent and fact checking against other traditional agents/strategies.

Chris sold our house twice (due to a chain issue below) both times within the first 7 days of being marketed. He is an absolute wizard!

The Hortons marketing strategy was modern, effective and well received by buyers and the honest and realistic valuation strategy obviously all paid off.

If you want to sell your house with ease and receive a professional, trusted 121 service (no mailboxes or receptionist), choose Chris from Hortons, I can assure you that you won’t regret it.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Zoe, a perfect experience

From the moment Zoe greeted me, I knew I was in the best hands. She is an absolute delight, both professionally and personally. Throughout the entire process she made me feel completely welcome, reassured, and genuinely cared for.

What really stood out was how attentive she was at every stage. Whether it was a quick phone call or a WhatsApp message while I was at work, she always kept me in the loop in a way that felt effortless and thoughtful. Her communication style made everything so much easier and took away any stress I might have had.

Zoe has the ability to make you feel like you’re her only client. Her personal approach, warmth, and professionalism show in everything she does. She’s brilliant at her job, but more than that, she’s just a wonderful person to deal with plus she loves animals too!

Thank you for everything, Zoe, you truly are a wonderful person both professionally and personally.

Caitlin

21 February 2026
Unprompted review
Rated 5 out of 5 stars

A refreshingly positive experience. If only all agents operated in this way.

We can’t recommend Jamie and Horton’s highly enough. What should have been a simple sale turned out to have more bumps than expected, but Jamie never stopped pushing things forward. He managed our expectations brilliantly, kept in regular contact, and we never once had to chase him — which made a huge difference.

Having sold multiple homes over the years, this was by far the best experience we’ve had with an estate agent. There was no unrealistic valuation at the start, and every aspect of the process was handled exactly as you would hope. It was a very professional and friendly experience all round.

We moved to Hortons and Jamie, and within six weeks — after already being on the market for eight months with a well-established local agent — he secured multiple offers.

Thank you, Jamie — you’re a superstar.
James & Kate Goss
Formerly of Morcott
(& The Kings Arms - Wing)

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Nicole is a excellent agent

Nicole is a excellent agent, very knowledgable and competent from start to finish of the process. She conducted the sale of our property and the purchase of our new bungalow. She kept us upto date with the progress of both the sale and purchase weekly. I would highly recommend Nicole for your sale or purchase.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

I wouldn't sell a house again without Chris.

I wouldn't sell a house again without Chris. Prompt feedback from viewings, late night messages when our house was under offer and always enthusiastic about our sale. Advice offered when our purchase was a little tricky and unusual circumstances, always happy to help. Would highly recommend.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Chris was absolutely top class

Chris was absolutely top class.

Prompt, pragmatic, and genuinely solution-driven.

After a very negative experience with another estate agent previously, working with Chris was a real breath of fresh air. He made the whole process feel straightforward and reassuring.

I couldn’t recommend him highly enough!

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Working with Chris was 10/10

Working with Chris was 10/10!

Realistic, transparent and honest - he sold our house in 24 hours which in turn meant we were able to get the home we’d been dreaming about!

Communicating was easy, he’d get back to us straight away and would always answer any question we had. Clear communication between us and our buyers through Chris made the process so much smoother!

Would highly highly recommend Chris and the wider team at Hortons 🙌🏼

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Couldn’t be better! Thanks Chris

We purchased a house through Chris and honestly could not fault his level of service at all. House-buying is a stressful process but Chris handled all issues professionally and promptly. He is incredibly responsive and passionate about what he does and we wouldn’t hesitate to recommend him to our family and friends. Thank you Chris, all the best!

28 November 2025
Unprompted review

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