Hortons Reviews 

834
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and professional staff for providing exceptional communication, ensuring that everything runs smoothly from initial listing all the way to completion. Consumers deeply appreciate the proactive approach, quick response times, and expert guidance that consistently make buying or selling a home entirely stress-free. However, some people mentioned that the journey to completion occasionally experienced slow moments, minor holdups, or complicated chain issues along the way. Despite these brief delays, reviewers felt fully supported, well-informed, and completely confident thanks to regular updates and dedicated, proactive problem-solving from the team.

What people talk about most

Staff

Customers had positive experiences with staff, praising their exceptional professionalism, dedication, and... See more

Service

Clients share positive opinions on service, highlighting exceptional dedication and professionalism from... See more

Customer service

Reviewers highlight positive aspects of customer service, emphasizing exceptional availability and constant... See more

User experience

People report positive experiences with user experience, finding the process stress-free and smooth.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Chris was 10/10! Realistic, transparent and honest - he sold our house in 24 hours which in turn meant we were able to get the home we’d been dreaming about! Communicating was e... See more

Rated 5 out of 5 stars

We had a fantastic experience with James and Zoe. James helped us sell our property incredibly quickly and guided us through securing our dream home — all with professionalism and genuine care... See more

Rated 5 out of 5 stars

We purchased with Hortons Market Harborough.From start to finish Chris Goodwin went over and above to ensure everything went smooothly, His communication was excellent and we felt he made the whole... See more

Rated 5 out of 5 stars

My brother and I instructed Chris to sell our late mother's property. I had dealt with him previously and felt comfortable with him and trusted him to look after us. He did not disappoint. Chris was e... See more


Company details

  1. Estate Agents
  2. Estate Agent

Information provided by various external sources

Hortons are a modern day estate agency - providing buyers and sellers with their own personal estate agent throughout the process of moving home.


Contact info

5.0

Excellent

TrustScore 5 out of 5

834 reviews

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No recent history of asking for reviews

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5.0

All reviews

(834)

38 reviews in the last 12 months

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Chris

Rated 5 out of 5 stars

Chris was brilliant

Chris was brilliant. He recently sold my mum’s property and although being a stressful time he made the process a lot easier. We have more Recently sold our property with Hortons and Chris was once again very good at keeping us in the loop and overcome any obstacle’s . I couldn’t recommend him enough.

18 December 2024
Unprompted review
Rated 5 out of 5 stars

What a pleasure it was to deal with…

What a pleasure it was to deal with Chris from Hortons. He was my vendors estate agent and kept me in the loop at every stage of the selling and buying process.
I cannot thank him enough for making, what is a stressful time in anyone's life, so much easier than I've experienced in previous moves
From the minute I put in the offer he was always quick to get back to me in answering any questions, and also in chasing up solicitors when required.
Chris is a professional in every way and I wouldn't hesitate in recommending him to anyone who needs a good estate agent. With many thanks, Andrea

2 January 2025
Unprompted review
Rated 5 out of 5 stars

Extremely positive experience - thanks Chris!

Chris was so helpful throughout the process of selling our house. He always kept us informed about what was going on his end, would send us regular updates on WhatsApp, and also responded in a timely manner if we had any questions. Chris also supported us with getting answers from our useless solicitors, ensuring we completed when we were meant to. We would use Christ at Hortons again thanks to the extremely positive experience we had.

13 November 2024
Unprompted review
Rated 5 out of 5 stars

Sell with Hortons you won’t regret it!

Despite having two local estate agents living on the same road, we were really intrigued by Hortons unique approach to selling property and so we took the decision to have Chris at Hortons sell our house for us and we’re so glad we did. Our house sold in a matter of days and the personal experience we received from start to finish was faultless. Incredibly impressed with what Chris and everyone at Hortons are doing! Thanks a lot Chris!

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Chris is a really professional guy who…

Chris is a really professional guy who made our buying experience something to look forward to anything we wanted to know about the property extra viewings also kept me up to date on movement in the chain if I ever move house again Chris is the guy I will be calling an estate agent who cares about its customers thank you Hortons

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

We recently sold our property through Hortons. Our agent was Chris Goodwin, he was professional and knowledgeable and provided an excellent service throughout the selling process. He went above and beyond to speed things up on our behalf and we would definitely recommend him.

4 October 2024
Unprompted review
Rated 5 out of 5 stars

Great service from start to end

Couldn’t have asked for more! Great service from the start, very knowledgeable, friendly and professional. We both purchased and sold through Chris, he was always available and kept us promptly updated throughout the process. Our sale unfortunately initially fell through but Chris worked hard to help us get a new buyer quickly and helped keep our purchase going ahead! Our buyers also said how good he was too. Would highly recommend! Thank you!

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Professional yet down to earth results driven service

We were on the buy side and Chris was on the sell side but we wouldn’t hesitate in recommending him to market a property. He was very personable and communicative and removed a lot of the barriers that we came up against with other estate agents. Thank you Chris, we’re so grateful and couldn’t be happier that you assisted in us securing our new family home.

13 August 2024
Unprompted review
Rated 5 out of 5 stars

Great service and a helpful support.

Chris has been really excellent right from the beginning of our sale-journey , advising us on how to pitch our sale, highlighting sales features, guiding our pricing strategy, marketing our property and producing an informative friendly video for potential buyers to view. As a result we achieved a very quick sale!
Chris confidently managed our interactions with the buyers, legal reps and other estate agents…he advised us on how to manage the occasional ‘wobble’ that arose, encouraged our resilience and guided us through to the end.

10 August 2024
Unprompted review
Rated 5 out of 5 stars

Selling my property

The service I have received from Chris whilst selling my property has been excellent. He has kept me informed at each stage and has helped the whole process to run smoothly. I would not hesitate to recommend him.

4 June 2024
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommend

Chris recently came to value our home & I was very impressed with his approach, advice and his obvious passion for selling houses. I would thoroughly recommend!

20 May 2024
Unprompted review
Rated 5 out of 5 stars

We can highly recommend Chris Goodwin

We can highly recommend Chris Goodwin. If you are looking for an estate agent that has great communication, is proactive & professional look no further.

We are glad we choose to sell our house through Chris at Hortons. Would comfortably recommend him to anyone & would be confident to sell/buy a house through him in the future.

30 May 2024
Unprompted review
Rated 5 out of 5 stars

Fresh and New

After having our house on the market for six months with an “Online Only Agent” and No viewings we knew it was time for a change!
I came across Horton’s social media pages and knew immediately Chris was the right person to sell our house!
Chris took the time to understand what our house meant to us, as well as doing the research on the house and the area. His marketing ideas were fresh and new and his commitment to selling the house was even better.
It’s rare to find an Estate Agent who is so professional, genuine and a great communicator.
I can’t recommend Chris enough, he will exceed your expectations.

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Great Service!

Chris was great throughout the process of selling our home. He was professional and friendly from the initial meet to the completion of our home. Would highly recommend, thank you.

12 February 2024
Unprompted review
Rated 5 out of 5 stars

Jasmine Cottage

I recently sold my cottage through Hortons. From the outset Chris Goodwin was always available, always honest and happy to listen to any concerns at all times of the day.
He was always a calm voice whenever I had any concerns and coordinated everything to ensure a very smooth process, which I have always been led to believe can be very stressful. Chris took all of this away. I would recommend him 100% and am sure that anyone utilising his services will have the same positive experience that I did.
Thank you Chris!

5 February 2024
Unprompted review
Rated 5 out of 5 stars

Chris Goodwin gave us a valuation

Chris Goodwin gave us a valuation, very professional and made us feel at ease. Very knowledgeable & excellent customer service as you could contact him 24/7 and he always replied straight away. Excellent photo's & video of our property. He kept us in the loop all through the sale & he told us things before our solicitor did! Would highly recommend Hortons.

30 November 2023
Unprompted review
Rated 5 out of 5 stars

An excellent experience from beginning to end.

Chris Goodwin impressed us from our first contact, a request to view a property the following day. He arranged and accompanied the appointment, providing relevant information in a professional, polite and friendly manner. As soon as we asked him to market our home, he visited us the next day. Imaginative, creative photographs taken by him followed and our house was soon for sale with Hortons. All necessary documents arrived promptly electronically and Chris was available to help at every stage. Throughout the whole time, he kept us informed and was proactive on our behalf. He encouraged us to remain positive when there were delays but he was also realistic. He supported us throughout the whole process and we trusted him completely.
In summary, our experience of Hortons and Chris Goodwin in particular, was excellent.

3 November 2023
Unprompted review
Rated 5 out of 5 stars

Really happy with our experience

Really happy with our experience buying a property through Hortons. Chris Goodwin was really helpful, respectful, and professional throughout, and managed to support getting things over the line when we hit a time crunch. We feel like we were extremely lucky to have ended up with Hortons and wouldn’t hesitate to use again. Thank you Chris!

6 October 2023
Unprompted review
Rated 5 out of 5 stars

Selling two houses at the same time…

Selling two houses at the same time seemed tricky and a lot! However Chris Goodwin from Hortons made it as stress free as possible. I appreciated the realistic & honest approach and the easy contact we had throughout the process. Estate Agents do not have a great reputation however working with Chris was quite refreshing and I would not hesitate in recommending him to friends and family looking to take the plunge!

3 November 2023
Unprompted review
Rated 5 out of 5 stars

Great Service

Chris Goodwin acted for the sellers on a property we purchased. He was very friendly and knowledgeable when he showed us the property twice. Throughout the process, he was always responsive and helpful in communication with the sellers and nearer to exchange he was instrumental in pushing forward the chain working with the various solicitors. I'd highly recommend working with him.

5 November 2023
Unprompted review

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