HortonsReviews 

829
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their professionalism, knowledge, and genuine care, making the selling and buying process smooth and stress-free. Reviewers consistently highlight the exceptional service, noting clear communication, prompt updates, and proactive assistance in resolving issues quickly and efficiently. The customer service is frequently described as outstanding, with many appreciating the personalized approach and dedication to ensuring a positive experience from start to finish. However, some people mentioned occasional slow moments during the completion process, though the staff remained supportive and informative. One reviewer also noted a lack of response when trying to arrange a viewing, which impacted their initial impression.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, dedication, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the exceptional and professional... See more

Customer service

Customers had positive experiences with customer service, highlighting the efficiency and responsiveness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Chris was 10/10! Realistic, transparent and honest - he sold our house in 24 hours which in turn meant we were able to get the home we’d been dreaming about! Communicating was e... See more

Rated 5 out of 5 stars

We had a fantastic experience with James and Zoe. James helped us sell our property incredibly quickly and guided us through securing our dream home — all with professionalism and genuine care... See more

Rated 5 out of 5 stars

We purchased with Hortons Market Harborough.From start to finish Chris Goodwin went over and above to ensure everything went smooothly, His communication was excellent and we felt he made the whole... See more

Rated 5 out of 5 stars

We recently sold our house with Chris at Hortons. On initial meeting his approach to selling stood apart as being up to date, targeted and making full use of all platforms to market the house with rea... See more


Company details

  1. Estate Agents
  2. Estate Agent

Information provided by various external sources

Hortons are a modern day estate agency - providing buyers and sellers with their own personal estate agent throughout the process of moving home.


Contact info

5.0

Excellent

TrustScore 5 out of 5

829 reviews

5-star
4-star
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1-star

No history of asking for reviews

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5.0

All reviews

(829)

39 reviews in the last 12 months

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Chris

Rated 5 out of 5 stars

The easiest 5 stars for Chris

The easiest 5 stars for Chris, who is a fantastic agent. He is an excellent communicator, who we trusted 100% through both our sale and purchase. He sold our house so quickly we could hardly believe it. His local knowledge, professionalism and dedication are faultless.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Chris

We had a great experience working with Chris throughout the process. He was knowledgeable, hardworking, and always responsive whenever we had questions or needed an update. His professionalism and dedication made everything much smoother and less stressful. We would happily recommend Chris to anyone looking for a reliable and proactive estate agent.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend working with Chris

Purchased a house through Chris, and had a wonderful experience. He was highly communicative throughout- and helped us with any questions we had as first time buyers! I would recommend him with confidence .

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Chris was awesome.

Chris was awesome! Throughout the entire process he was incredibly helpful and transparent. Always eager to help chase queries and tackle blockers. As FTB he was patient and happy to explain processes.

Highly recommend.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

We used Chris Goodwin recently to sell our house.

We used Chris Goodwin recently to sell our house. He kept us in the loop and responded to messages quickly. We couldn’t be happier with the service provided and would highly recommend. We would not hesitate to use Chris again if needed in the future.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Chris at Hortons was fantastic…

Chris at Hortons was fantastic from start to finish. Chris was transparent, easy comms and very frequent updates and also acted as genuine mentor throughout the process leading on not only our sale, but also helping with negotiations for our purchase with a different agent and fact checking against other traditional agents/strategies.

Chris sold our house twice (due to a chain issue below) both times within the first 7 days of being marketed. He is an absolute wizard!

The Hortons marketing strategy was modern, effective and well received by buyers and the honest and realistic valuation strategy obviously all paid off.

If you want to sell your house with ease and receive a professional, trusted 121 service (no mailboxes or receptionist), choose Chris from Hortons, I can assure you that you won’t regret it.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

I wouldn't sell a house again without Chris.

I wouldn't sell a house again without Chris. Prompt feedback from viewings, late night messages when our house was under offer and always enthusiastic about our sale. Advice offered when our purchase was a little tricky and unusual circumstances, always happy to help. Would highly recommend.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Chris was absolutely top class

Chris was absolutely top class.

Prompt, pragmatic, and genuinely solution-driven.

After a very negative experience with another estate agent previously, working with Chris was a real breath of fresh air. He made the whole process feel straightforward and reassuring.

I couldn’t recommend him highly enough!

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Working with Chris was 10/10

Working with Chris was 10/10!

Realistic, transparent and honest - he sold our house in 24 hours which in turn meant we were able to get the home we’d been dreaming about!

Communicating was easy, he’d get back to us straight away and would always answer any question we had. Clear communication between us and our buyers through Chris made the process so much smoother!

Would highly highly recommend Chris and the wider team at Hortons 🙌🏼

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Couldn’t be better! Thanks Chris

We purchased a house through Chris and honestly could not fault his level of service at all. House-buying is a stressful process but Chris handled all issues professionally and promptly. He is incredibly responsive and passionate about what he does and we wouldn’t hesitate to recommend him to our family and friends. Thank you Chris, all the best!

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Chris Goodwin - Market Harborough

We recently sold our house with Chris at Hortons. On initial meeting his approach to selling stood apart as being up to date, targeted and making full use of all platforms to market the house with realistic, clear expectations set around achievable price. On our first meeting he immediately sought to understand our aim, why we wanted to sell and what we wanted to achieve. This was kept in mind throughout the process and he offered clear, useful advice on our onwards purchase as well. Chris is an expert in the local market and knows Market Harborough and surrounds inside out! Chris is friendly, approachable, excellent at maintaining contact and easy to work with. Highly recommended!

21 November 2025
Unprompted review
Rated 5 out of 5 stars

We purchased with Hortons Market…

We purchased with Hortons Market Harborough.From start to finish Chris Goodwin went over and above to ensure everything went smooothly,
His communication was excellent and we felt he made the whole experience as stress free as possible.
In future we would definitely market out home with them, we used a large well known estate agents for our sale and the experience couldn’t have been more different.
So grateful if Chris pushing everything through in a timely manner for us too.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Recommend

We recently completed on our house working with Chris. Throughout the whole process he was incredibly responsive with timely and helpful communication to help push it through! We are grateful for all his help and would have no hesitation in recommending him to others.

5 August 2025
Unprompted review
Rated 5 out of 5 stars

If I could give Chris 10 stars...

If I could give Chris 10 stars - I would! From start to (very stressful finish!) Chris was nothing short of fantastic. Friendly, meticulous and a wonderful chap to deal with. A voice of reason at many points through the selling ( and buying - even though not with Hortons) process, there when things got very tricky on completion day and also fab, checking in after! Would whole-heartedly use Chris and recommend him to anyone, buying, selling or even after some advice. 10/10, thank you Chris! Jess and Raffy! x

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended!

Chris handled my (what turned out to be a long and complicated ) sale. I was on my own, not living locally and selling my parents’ home with the emotions that raises . Chris provided support over and above what I could ever hope for or expected. His professionalism, expertise and personal control made me feel in safe hands and today we completed!

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Chris provided an excellent service…

Chris provided an excellent service from start to finish and I would highly recommend him to anyone wanting to sell their property. His professionalism, regular communication and availability exceeded expectations… and he’s a nice guy too!

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Supported our move to Market Harborough

We had an excellent experience purchasing our new home in Market Harborough with the help of Chris at Hortons Estate Agents. From start to finish, Chris was proactive, professional, and incredibly supportive throughout the entire process.

He was always on top of things, ensuring everything moved along smoothly and efficiently. His dedication and persistence were invaluable in keeping the process on track, and he was always available to answer any questions or provide guidance when needed.

Buying a home can be stressful, but Chris made it as seamless as possible with his expertise and reassuring approach. We are so grateful for his hard work and highly recommend him and Hortons Estate Agents to anyone looking to buy or sell in Market Harborough.

26 March 2025
Unprompted review
Rated 5 out of 5 stars

First Class Service.

Chris has been amazing. After initially listing with another agent, we decided to switch to Chris Goodwin at Hortons. Within a few weeks, we received multiple offers and successfully secured a sale above the asking price. Chris was always readily available to answer questions and provide valuable, honest advice.

Most importantly, Chris personally conducted all the viewings, ensuring each one was taken seriously. The photos and videos were well worth the investment, and the social media promotion was spot on.

We have recommended Chris and Hortons to everyone we know.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

10/10 for Chris & Hortons

Chris was a pleasure to deal with from first contact, carefully explaining what he could offer without the usual salesman pitch. One thing which really came across at that stage, notably absent from other agents, was a genuine passion for what he does.

His marketing techniques are really refreshing, bringing charisma and energy whilst using modern platforms in an engaging way. His video and photography work really captured the personality and desirability of my home. Chris remained enthusiastic and diligent throughout the whole process, handling all the viewings personally and providing useful feedback.

Ultimately we achieved a very good price in a surprisingly short time during a tricky period for the market, exceeding my own expectations and that of many other local agents. I really can't praise Chris enough. If you have a special home then it deserves a special touch and Chris can do exactly that.

24 January 2025
Unprompted review
Rated 5 out of 5 stars

Chris was brilliant

Chris was brilliant. He recently sold my mum’s property and although being a stressful time he made the process a lot easier. We have more Recently sold our property with Hortons and Chris was once again very good at keeping us in the loop and overcome any obstacle’s . I couldn’t recommend him enough.

18 December 2024
Unprompted review

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