Hortons Reviews 

834
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for their outstanding communication, dedicated approach, and proactive support throughout the entire property transaction process. Many people note that helpful agents go above and beyond, keeping everyone fully informed and ensuring a reassuring, completely stress-free moving journey. Some reviewers were not happy with slow moments, occasional transaction holdups, and complicated property chain issues that required extra patience from buyers and sellers. Despite these minor operational hurdles, consumers emphasize that competent agents successfully navigated the obstacles to deliver smooth and remarkably successful final results.

What people talk about most

Staff

Customers had positive experiences with staff, praising their exceptional professionalism, dedication, and... See more

Service

Clients share positive opinions on service, highlighting exceptional dedication and professionalism from... See more

Customer service

Reviewers highlight positive aspects of customer service, emphasizing exceptional availability and constant... See more

User experience

People report positive experiences with user experience, finding the process stress-free and smooth.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Chris was 10/10! Realistic, transparent and honest - he sold our house in 24 hours which in turn meant we were able to get the home we’d been dreaming about! Communicating was e... See more

Rated 5 out of 5 stars

We had a fantastic experience with James and Zoe. James helped us sell our property incredibly quickly and guided us through securing our dream home — all with professionalism and genuine care... See more

Rated 5 out of 5 stars

We purchased with Hortons Market Harborough.From start to finish Chris Goodwin went over and above to ensure everything went smooothly, His communication was excellent and we felt he made the whole... See more

Rated 5 out of 5 stars

My brother and I instructed Chris to sell our late mother's property. I had dealt with him previously and felt comfortable with him and trusted him to look after us. He did not disappoint. Chris was e... See more


Company details

  1. Estate Agents
  2. Estate Agent

Information provided by various external sources

Hortons are a modern day estate agency - providing buyers and sellers with their own personal estate agent throughout the process of moving home.


Contact info

5.0

Excellent

TrustScore 5 out of 5

834 reviews

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5.0

All reviews

(834)

38 reviews in the last 12 months

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Chris

Rated 5 out of 5 stars

Working with Chris Goodwin on our house…

Working with Chris Goodwin on our house sale was a fantastic experience. Really honest genuine agent which can be very rare to find! Excellent photography and filming, great advice and super helpful throughout the whole process. Highly recommend Chris and his team.

4 September 2023
Unprompted review
Rated 5 out of 5 stars

5 Star Service

5 Star Service

Chris (Harborough Region) has been absolutely fantastic through the whole process.
What started as a very professional marketing video with drone footage showing into our house and the up and out the back garden onto the lark next to us, turned into dedicated support with our solicitors and our buyers solicitors, due to complications further down the chain.

Chris was attentive at all times and we used a whatapps group to chat constantly, which was very reassuring.

Couldn't have had a better agent in Chris (and his team actually...).

5 August 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Chris Goodwin has been very professional throughout the sale of my property. The marketing has been great and Chris has been very helpful every step of the way. Would highly recommend Chris

26 June 2023
Unprompted review
Rated 5 out of 5 stars

Chris came highly recommended to us…

Chris came highly recommended to us when we were considering a few options with the sale of our house. Chris was always on hand to answer our (many) questions, always efficient and couldn’t be more helpful throughout the process. Lauren was also really helpful and easy to communicate with when arranging viewings on our house.
We will have no doubt about getting back in touch with Chris/Hortons for any future needs!

18 April 2023
Unprompted review
Rated 5 out of 5 stars

Estate agents, but better

Chris Goodwin sold our house in the first set of viewings. I think his marketing, eye for detail & a passion he has for his job went a long way to achieving that.
I cannot recommend Hortons enough & would always use them , if I needed to, in the future.
Thanks Chris.

21 November 2022
Unprompted review
Rated 5 out of 5 stars

A great outcome from an excellent team.

Chris Goodwin proved to be a revelation when it came to selling a flat in Market Harborough - as part of a deceased estate. The property(s) constructed by a well-known retirement developer are well known for being very challenging to dispose of. Chris did not let this state of affairs effect his attitude to the sale.
Chris was always prompt, courteous and professional, meaning, that I was always kept in the loop. Regularly updated with marketing initiatives and the progress of similar properties on the local market. After nearly 5 months the sale has now been concluded - much to the credit of Chris and his team. Well done.
Regards Chris Moseley

11 November 2022
Unprompted review
Rated 5 out of 5 stars

Experience and expertise at its best!

Chris is exceptionally knowledgeable with a wealth of experience and expertise behind him. We cannot recommend him enough if you’re thinking of having a valuation of your property and will most certainly use Chris as our agent when we come to sell.

1 September 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We sold our flat first day of the advertisement appearing largely thanks to Chris’s excellent, polished presentation. Throughout the following lengthy process of exchange and completion, he remained courteous and supportive, working hard always to hasten the process. We used Whatsapp to stay in touch and he was clearly often working beyond conventional office hours.
We would recommend Chris and Hortons with no reservation whatsoever.

3 August 2022
Unprompted review
Rated 5 out of 5 stars

Great from start to finish

Chris was a pleasure to work especially considering we were first time buyers, no question was too much to ask, he was always available, responded on time and always tried to do that little bit more. He made the whole process easy for us and helped push when times were difficult everything you need when jumping on the property ladder for the first time. We certainly will be approaching in the future.

22 August 2022
Unprompted review
Rated 5 out of 5 stars

10/10 review for Hortons/Chris!

We have had such a good experience with Chris at Hortons. Communication has been 10/10, with the added bonus of a Whatsapp chat. Our marketing has been top-notch, with excellent content, engaging copy, well-thought-out videography and much more. We sold our house in one day at the full asking price and the process has been as smooth as possible. Viewings were really well organised and led by Chris efficiently. Chris took the time to really understand our house and the upgrades we had completed to better inform prospective buyers. Overall so pleased from start to finish and couldn't recommend Hortons/Chris more!

17 August 2022
Unprompted review
Rated 5 out of 5 stars

Dan and Sophie Kibworth Meadows.

If you are looking for someone to sell your house look no further than Hortons, Chris put our house on the market and his professionalism was second to none, honest, reliable and extremely considerate to all situations throughout. Not only did he give great advice on the sale but also on the property we moved to as-well. We are extremely thankful for the service they provided and wish they all the best with future clientele.

28 July 2022
Unprompted review
Rated 5 out of 5 stars

Heads above their competitors

We have really enjoyed working with Chris Goodwin at Hortons to sell our property in Kibworth Harcourt, Leicestershire.
He has proven to be very reliable, honest, conscientious and with a phenomenal work ethic.
Always available to message even on weekends and evenings, he goes above and beyond what you’d expect from an estate agent.
He is extremely knowledgeable about the local property market and above all is very keen to sell your property for the very best price and more importantly to the right buyer.
His marketing and advertising skills especially on social media, are extremely impressive with an ability to show off your property to its best advantage.
Selling your home can be a very stressful experience but thanks to Chris he has been honestly reassuring to make sure everything runs smoothly.
If you are considering selling your property do not hesitate to use Hortons, they are heads above their competitors.
Thank you Chris.

8 July 2022
Unprompted review
Rated 5 out of 5 stars

Can’t recommend Chris at Hortons…

Can’t recommend Chris at Hortons enough, he is the most professional estate agent I have ever had, his efficiency, reliability and communication made the whole experience so much more bearable! The marketing and video of my home was also so professional, definitely recommend Hortons!

1 July 2022
Unprompted review
Rated 5 out of 5 stars

Great service and expertise

I chose Hortons because I was always impressed with how they showed properties so well on Instagram and Facebook. Compared to other agents they seem to have a better understanding of how to attract buyers and I wasn't disappointed. Chris was wonderful and managed to get a lot of interest in my property and it sold in a matter of days at over the asking price. Chris was always on hand at any time of day to answer any questions and was great to work with.
I wouldn't hesitate to use Chris or Hortons again and would recommend them to everyone. They say moving house is one of the most stressful things you can do but it all went without a hitch!

12 April 2022
Unprompted review
Rated 5 out of 5 stars

Chris Goodwin at Hortons- where do we…

Chris Goodwin at Hortons- where do we start? From start to finish, the service you provided was first class. We can’t thank you enough. You are very efficient, hardworking and your communication skills are not comparable with any estate agents we’ve dealt with in the past. No tasks are too much for you. You always put our mind at ease and also very honest which we appreciate a lot.
Thank you for selling our house, we manage to get our dream home at the right time. Thank you for your hard work and the amazing person you are. We would recommend you to our friends and family and we are glad our neighbour recommended you.
All the best Chris and keep up the good work.
Kris and Amanda

11 April 2022
Unprompted review
Rated 5 out of 5 stars

Helpful team, achieved asking price

I sold my flat through Hortons (With Chris in Leicestershire), I was able to set the dates for photographs to be taken and felt involved in the process. Errors in the initial ad were updated very quickly, go live of the ad was later than expected (by 12 hours). Chris followed up with solicitors and myself regularly and was able to help resolve issues when they arose. More importantly asking price was achieved and they were all very helpful

23 March 2022
Unprompted review
Rated 5 out of 5 stars

Professional!

Our agent was Chris Goodwin. He did a brilliant marketing job; securing us well over the asking price for our property. Always professional, always available, always there to advise and keep the pressure on; moving the process along! Would certainly recommend Hortons!

8 February 2022
Unprompted review
Rated 5 out of 5 stars

My wife and I bought a house from…

My wife and I bought a house from Chris Goodwin, Hortons last summer we were so impressed by his professional , knowledgeable manner that we didn't hesitate to instruct him to sell our other house once the new one was refurbished. He makes the whole experience so much easier. I would recommend him to any seller, buyer.

31 January 2022
Unprompted review
Rated 5 out of 5 stars

Chris @ Hortons

Chris was exceptional at keeping in touch with us, the other agents and chasing solicitors. Very professional and helpful. Would highly recommend.

25 January 2022
Unprompted review
Rated 5 out of 5 stars

Chris what a guy

Chris what a guy, agents get a name for themselves for being over powering and “salesy” Chris was amazing start to finish really easy to communicate with and very professional. I would 100 recommend Chris and will use him in any further sales.

14 January 2022
Unprompted review

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